上海招聘

General Responsibilities 职责描述

？ Adhere to the company rules and regulations at all times.
工作时间内遵守公司制定的规章和制度。
？ Comply with company grooming and uniform standards unless the F&B General Manager gives specific exceptions.
遵守公司的仪容及着装规定。具有餐饮部总经理特别许可的情况除外。
？ Display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
任何时候须向客人和同事展示令人愉悦的礼貌和积极的服务态度，
并以此提升公司的良好形象。
？ Protect the health, safety and well being of our guests and colleagues.
保护我们的客人和同事的健康和安全。
？ Develop a positive, direct and open relationship with all colleagues.
与同事建立及发展主动、直接及开放的工作关系。
？ Have detailed knowledge of department Standards and operating procedures.
掌握部门统一标准和运作流程的详细知识。
？ Be self-reliant, working with minimal control and direction.
自信自立，工作中无须过多的控制和指导。
？ Act on own initiative when appropriate within operating parameters.
工作中积极主动，操作适当。
？ Adhere to any reasonable request or change to working time or area within the parameters set out by company standards.
遵守公司制定的任何与工作时间和区域相关的合理规定及调整。
？ Attend all required briefings and training sessions (even outside of working time).
积极参加必要的培训和会议（包括但不仅限于工作时间内的）。



Unique Responsibilities

Planning and Organization
？ Support implementation of revenue generation initiatives.
协助营业额的增长
？ Assist delivering and measuring promotional activities, including staff incentives.
协助执行推广活动，包括员工的奖励制度
？ Facilitate the implementation of business strategies and conduct regular strategy update meetings.
协助执行业务策略，并须定期修正会议内容
？ Ensure customer request and feedback, both verbal and written are responded to promptly and efficiently.
确保客人的要求及反馈意见，能够得到口头或书面形式快速并有效的回复
？ Seek and maximize revenue opportunities and minimize costs.
寻找并且最大化收支机会，并最大化降低成本
？ Be a change agent, consistently reviewing service delivery.
不断推陈出新，始终自省所提供的服务


Teamwork, Support, Motivation, Empower staff, Career planning
？ Stimulate change, challenge assumption and ways of working, to move the business forward.
直面挑战，并以积极的工作方式推动餐厅向前发展
？ Maintain high level of communication with staff.
具有出色的员工沟通技巧
？ Promote a motivated and high performing team committed to delivering high standards.
创建充满动力的高绩效工作团队，提供高标准服务
？ Maintain and further enhance relationships within the immediate locality, retail and other F&B, ensuring that objectives are executed seamlessly and professionally.
维护和进一步增强在现场、零售和其他餐饮之间的关系，确保团队目标得以专业、圆满地执行
Communication
？ Attend daily and weekly operation meetings.
积极参加日常及每周运营会议
？ Attend key briefings and training sessions.
积极参加重要培训及会议
？ Have an excellent level of written and verbal English.
具备流利的英文口语及书面表达能力



Training
？ Instill a culture of pride and ownership, ensuring a seamless operation at all times.
激发员工对本职工作及本餐厅产生自豪感，以保证所有人员在任何时候提供的都是最优质的服务
？ Ensure each shift is reviewed and handovers/briefings are carried out.
保证对每个班次的安排情况进行必要的检查，并及时吧班次的安排通知给相关人员
？ Encourage employee involvement.
鼓励员工积极参与餐厅所有事务
？ Develop with the Manager, a calendar of events to include all training and review their effectiveness.
与经理协作，制订所有培训计划及成绩考核的时间安排表
？ Assist in employee relations, giving guidance to supervisory and rank and file staff.
协调员工关系，对主管及下属员工进行指导
Set process, Measures and drive improvements in quality
？ Customer service
· Customer requests, queries or complaints are administered within 24 hours.
在24小时内一定要对客人的要求、询问及投诉给出相关处理方法并妥善解决
· Clear understanding of guest expectations
对客人的期望要有清楚的认识
？ Managing Sales and Conversion
· Delivery of Sales targets with Manager
与经理一同制订销售目标
？ People Development
o Assist in execution of Calendar of training.
协助制订培训计划时间表并依照时间表来对员工进行培训
o Colleagues are clear of how they are performing and action required to deliver.
保证每位员工对工作要求都有清晰地认识
o Employee relations are dealt with in line with company standards and legal obligations.
依照公司规定及相关法律的规定来处理员工关系
Make it happen
？ Communication with all areas is clear, consistent and transparent
各区域间的信息传达清晰明确并统一
？ Daily briefings and weekly operation meetings are attended and relevant points actioned.
参与每日及每周例会，并将会议种提出的方案付诸实施
？ Diary of handover’s are completed and reviewed daily
每天都要完成并检查每日报表




Minimum Technical Competency/ Personal Specifications


1. Completed a Hospitality course in a technical college or Hotel school (Preferable).
必须具备相应技术学校或大学毕业证书。
2. Similar experience in a previous position in a Hotel or Free Standing Restaurant.
具备相关工作经验。
3. Effective interpersonal skills team player.
具备良好的沟通及协作能力。
4. Happy outgoing personality.
性格开朗。
5. Goal driven personality, wants to grow and learn.
有一定目标，并想在学习中成长的。
有意者请附上英文简历，发送至hr@davidlariscreates.com
Please attach English resume as well, and send to hr@davidlariscreates.com

David Laris Creates (DLC) 公司简介：
David Lairs是在中国最著名的天才厨师之一，同时也是最有名的餐饮品牌之一。在伦敦，Terrance Conran的Mezzo旗舰餐厅让他获得了无数赞誉，他也因此声名远播。在中国，其中最著名的是位于上海外滩三号的陆唯轩餐厅。在2008年，在上海创立了David Laris Creates (DLC)总部， 至今， 他本人和旗下品牌多次获业内奖项。DLC着重发展并建立既符合中国市场、同时也符合国际市场的餐饮理念，现在，我们的商业运作已经涵盖了高端餐饮、二级餐厅概念、高级俱乐部和酒吧、咖啡厅以及熟食和精品零售食物概念。DLC不仅自己拥有12 Chairs、Yucca、The fat olive等高、中端餐厅、酒吧及咖啡厅品牌，还为高级餐厅或高端客户提供专业的管理咨询、营运服务，客户包括：Expo USA pavilion, Expo Australia pavilion, Dunhill、Dolce & Gabbana Martini Bar、Mattel’s Barbie Flagship Store、北京太古集团旗下的The Opposite House、、2010年上海世博会提供服务的Shanghai Pie公司, 另外还是上海芭比旗舰店的设计的开发者，也打造了 轴突概念以及坐落于北外滩地区的时尚生活中心-上海1933。简而言之，陆唯企业管理咨询有限公司致力于创新生活方式品牌的塑造。
我们为你提供：
在上海具有高效管理和合理组织的餐厅概念中逐渐进入餐厅行业的机会。从美食餐饮到休闲餐饮概念，我们都为你准备了一系列各种培训系统，通过这些培训可以使你将来成为我们行业中的领先管理者。在这个振奋人心的行业中，个人发展是我们帮助你寻求职业发展的关键。
我们希望你具备：
对工作的激情，开朗的性格和学习的热情。加上一些耐心，你的努力和我们的培训，我们将共同走向成功。
详情请联系：hr@davidlariscreates.com 或浏览我们的网站www.davidlariscreates.com