上海招聘

Major Job Accountabilities

Area of responsibility - overview

• Provide high-quality service and thorough explanations to internal and external customers
• Ensuring SFDC and/or Service Desk tickets and questions are researched and answered in a thorough, timely and proper manner.
• Prompt action to all fault calls and resolve them as quickly as possible to minimize customer impact.
• Perform upgrade and maintenance on the platforms across the Asia Pacific region
• Ensure the uptime and health of the audio conferencing bridges which will allow contracted SLA's to be met
• Mentor and participate in training of team members to up skill team
• Act as escalation point and show leadership to newer team members
• Add to the Internal knowledge base and wiki sites with appropriate information including bridge specifics and details
• When required follow up on quality or carrier issues relating to the conferencing platform such as voice quality issues, bridge issues and numbers not working
• Understanding changing requirements of organization and being able to adapt

KNOWLEDGE, SKILLS, AND ABILITIES

Incumbents will be expected to master the following knowledge, skills, and abilities to successfully perform this job.

Knowledge

• Cisco Call Manager, Unity voice mail systems, or
• AT&T DDM 1000 DS3 or Alactel Lucent MUX, or Optivity telephony manager,
• Digital multiplexing, Digital cross-connect systems, or
• Voice switching systems such as TDM, ATM, and VOIP, or
• Telecommunications transmission systems, DS1 and DS3 test practices and equipment, Telecommunications cabling systems and equipment, such as DS0, DS1, DS3, and fiber, or
• SER predictive dialers, Voice-over IP equipment and technologies,
• Avaya S8700, S8300, G600, G650, G700, Intuity, Definity, or
• Radisys CMS Media Server (or any media server), or
• Sonus Media Gateway (or any media gateway), or
• Nortel CS2100 or CS2000, or any IVR experience, or
• Sonus, Audiocodes or any other SBC's. and/or
• Windows, Linux, Unix operating system and/or Cisco IOS knowledge.

Intermediate knowledge of Word and Excel required. Ability to respond to incidents 24 hours a day, 7 days a week

Avaya Certification/engineering experience, Avaya Certification / Implementation Specialist, Avaya Certification Associate, Cisco Certified Voice Professional (CCVP) would be an advantage.

Skills and Abilities

*Approachable and team oriented in day to day work

*Able to work independently without supervision
*Prioritize tasks, responsibilities and issues
*Respond calmly and efficiently in a crisis
*Flexible in approach to primary duties and responsibilities
*Keep up to date with developments in the telecommunications industry
*Strong analytical and problem solving skills
*Self-motivated, independent and a good team player
*Commitment to accomplish the goals / objectives
*Strong multi-tasking capabilities

Experience

Minimum 1 to 2 years of relevant working experience

Good understanding of the China Telecommunications industry e.g. China UniCom, China Telecoms or China Mobile.

Other

Able to work overtime / late hours if required
May need to work during weekends and public holidays if required

Self starting and actively taking initiative on issues with systems
Willingness to learn, to share knowledge

Please note that both English and Chinese resumes are required!

Grow with the World Leader in Conferencing!

About Genesys
Genesys Conferencing is the leading conferencing service provider, offering integrated web, video and audio conferencing services to thousands of organizations worldwide. Since established in 1986, the company`s strategy has been built on continuous product innovation. With one of the largest and strongest R&D organizations in the industry, Genesys launched the world’s first fully automated audio conferencing service in 1989 and the first conferencing management software in 1995. The flagship product, Genesys Meeting Center was the sole unified & multimedia conferencing solution with global support when it was released in 2002. As of May 31, 2008 Genesys became a part of InterCall, the world's largest conferencing provider.
For more information on Genesys, please visit our website http://www.genesys.com/
关于Genesys
Genesys Conferencing公司是全球领先的会议通信服务提供商，为世界范围的数千家企业提供专业集成的网络、视频和语音会议服务。
自1986年创建以来，Genesys Conferencing公司一直致力于不间断的产品创新和开发，拥有业界规模最大、实力最强的研发机构。早在1989年，Genesys便研制了世界上第一套全自动语音会议系统，并成功投放市场。在1995年，又推出了第一套电话会议管理软件。2002年，旗舰产品Genesys Meeting Center（Genesys会议中心）问世，成为当时业界唯一一个集语音、互联网和桌面视频为一体的、可享受全球支撑的综合性会议解 决方案。2008年5月31日，Genesys成为了全球最大的会议通信服务提供商 Intercall的一部分。
更多信息,请关注我们的网站 http://www.genesys.com

About InterCall

InterCall is the largest conferencing and collaboration provider, focusing on multimedia meeting solutions, unified communications tools and event services. On the strength of the most advanced technologies and superior service worldwide, InterCall stands renowned in the Industry for years. We offer the widest variety of seamless collaboration and service delivery to 80 percent of Fortune 500 companies and 50 percent of Fortune 1000 companies with our range of audio, web and video conferencing services. Recent years continually witnessed InterCall as the winner of Conferencing Provider of the Year by Frost & Sullivan. We are dedicated to on-going development of technology, and have entered strategic partnership with Cisco, IBM？, Adobe？ and Microsoft？ to strive for the maximum efficient conferencing options and greater flexibility.

For more information on InterCall, please visit our website – www.intercall.com .

关于InterCall

InterCall是全球最大的会议与协作服务供应商，致力于提供易于使用的先进音频、活动、网络和视频会议解决方案。凭借先进的技术和强大的服务，我们在全球多方会议和协作服务领域内建立并保持了良好的声誉，为包括世界500强中80%和1000强中50%以上的公司等客户提供音频，网络和视频会议服务。近年来我们多次荣膺 Frost & Sullivan亚太/北美地区年度会议服务供应商。我们十分重视并持续投资于技术研发，与Cisco, IBM？, Adobe？ and Microsoft？ 等合作伙伴建立了长期战略关系，力争不断为客户提供更为高效灵活的会议解决方案。
更多信息，请关注我们的网站 www.intercall.com

Do you like a challenge more than just a job? How about being on the forefront of innovation? Or being part of an industry leading team that helps businesses succeed? …… We can help you!
想要一个挑战而非仅仅一份工作？想要始终站在创新前沿？还是想要成为行业领袖的一员创造更多价值? ……我们将助您一一实现！
As the world’s largest conferencing provider, we are dedicated to provide innovative and practical communication solutions through a highly engaged and talented workforce enabling collaboration for people and businesses anywhere, anytime. InterCall prides itself on attracting and growing talents to assist the company in maintaining its position as the leading global conference provider. Being part of Intercall enable you to expect:

作为世界上最大的会议通讯服务商，我们致力于通过优秀的员工和不断创新，可操作的解决方案，来促成世界范围内的，无障碍的实时沟通与协作。我们一直以来以不断吸引和发展人才为荣，这也正是我们得以始终保持业内领导者地位的原因。加入Intercall, 您将能期待：

- Equal Employment Opportunity
  公平就业机会
- Unmatched, professional training
  独到的专业培训
- Numerous career growth opportunities
  多样的职业发展机会
- Dynamic, harmonious work environment
  灵活、和谐的工作环境
- Open communication channels
  开放畅通的交流途径
- Multiple incentive programs
  多种激励机制
- Competitive compensation
  有竞争力的薪资福利
- Lifestyle initiatives
  倡导工作与生活的平衡