Training Instructor - 专业培训师
亿贝管理（上海）有限公司
- 公司规模：1000-5000人
- 公司性质：外资(欧美)
- 公司行业：互联网/电子商务
职位信息
- 发布日期：2014-08-18
- 工作地点：深圳
- 招聘人数：1
- 工作经验：5-7年
- 学历要求：本科
- 语言要求：英语熟练
- 职位月薪：面议
- 职位类别：培训专员/助理/培训师
职位描述
Primary Job Responsibilities General Summary
The APAC Telesales Senior Trainer will be responsible for supporting training strategies to improve employee performance in the China Telesales team through analysis and design, selection and implementation of appropriate interventions. The Senior Trainer will need to help the China Telesales team to build a sales coaching culture to achieve and drive telesales revenue in China.
The Senior Trainer will also be responsible for driving all aspects of telesales training and should work closely with internal support functions and GOT Curriculum Design Team globally to keep abreast of product and process changes and impacts to the end user.
Any department specific project management will be supported by the Senior Trainer and subsequent status reporting.
Core Responsibilities
l Developing and delivering training to new and existing members of the China Telesales team which supports them in achieving excellent performance in their roles.
l Designing, developing and delivering sales coaching program for the China Telesales Team Leaders to support the daily Telesales coaching and build a Telesales coaching culture.
l Focus efforts on discovering telesales business issues or needs, allocating resources, agreeing on a plan of action, and reaching consensus on desired outcomes.
l Drive overall quality improvements within the Telesales training by setting the benchmark & ensuring best practices in Training tools and techniques are adhered to at all times.
Training
l Conduct formal and informal Training Needs Analysis, anticipating future training demands & develop plans accordingly to meet the needs of the business.
l Partners with stakeholders to understand Telesales training needs and provide consultation and advise on the recommended training solutions.
l Design and deliver specialized training to existing staff as needed or when the product is updated, in addition, one-off training sessions and workshops revolving around the Payments Industry & Customer Relationship Management which supports the employees in achieving excellent performance in their roles.
l Conduct regular reviews of the impact and effectiveness of all training undertaken, developing tools for monitoring training and evaluation as appropriate.
l Design and deliver specialized training to existing staff as needed or when the product is updated, in addition, one-off training sessions and workshops revolving around Selling Skill, Payments Industry & Customer Relationship Management.
l Specializes in the delivery of senior teammate training and soft skill delivery
l Ensure all training data is collected and updated and up to date statistics are available to the management team.
l Proactively manage and own the operational tasks of the training service for the department.
Process & Knowledge Improvement Support
l Proactively work with management team, analyzing Quality, CSAT results & findings to highlight customer and agent pain points, providing additional learning interventions on product and tools that can improve Department KPIs.
l Collaborates with local and global training team in supporting key business initiatives
l Fully support the quality process identifying training or knowledge shortfalls partnering with Supervisors to develop effective solutions to enhance employee performance.
l Seek feedback, trends and insights from team as a method of improving process and procedures and feedback through appropriate channels.
l Works in partnership with the curriculum design team to audit training materials for consistency and relevance
l Continually benchmark PayPal training requirements against external financial industry standards.
l Project plan all local departmental initiatives and document status reports.
l Take part in regular product roadmap specification review sessions and proactively highlight potential areas of negative impact to our agent’s ability to service our customers.
l Supports their Lead Trainer with the onboarding of new trainers in the team
l Continually foster a positive, cooperative attitude to all employees based on eBay behaviors.
Job Requirements
l Bachelor Degree or equivalent.
l 5+ years of telesales/sales training experience with strong coaching and developing people skills.
l Proven track record of sales, account management training design and delivery.
l Strong experience in the management of projects.
l Proven track record in achieving strong results as well as continually displaying initiative to take on additional responsibilities towards professional growth.
l Knowledge, Skills and Abilities
Basic Qualifications Additional Requirements
l Strong exposure of Adult Learning theory and facilitative Sales training.
l Background in Inside Sales or Consultative Sales will be of benefit
l Experience working in a regulated compliance environment for credit card or payment processing industry would be a distinct advantage.
l Management Skills: Ability to Lead, direct and motivate others.
l Strong negotiating, influencing and facilitation skills.
l Ability to learn and adapt to new software and technologies.
l Good planning, organizational and reporting skills are essential.
l The ability to work under pressure, prioritizes workflow, meets targets and escalates when appropriate.
l Demonstrate ability as a team player, with an ability to motivate others.
l Fluent in Chinese Mandarin and English
公司介绍
联系方式
- Email：jiayazhou@ebay.com
- 公司地址：地址：span西藏中路268号来福士广场16层