上海招聘

岗位职责Job Responsibilities ：

1、 及时接听客户来电，按呼叫中心统一话术及解答规范为客户提供咨询、查询服务;
Answer customer calls promptly, providing customers with consultation, inquiry service in accordance with the unified terms and specification of call center;
2、 准确、专业、有效解答客户问题并详细记录客户来电咨询内容，保证呼叫中心各类业务数据真实、完整;
Answer customers’ questions and record detailed advisory content accurately, professionally and effectively to ensure that the various call center operations data is true and complete;
3、 完整、准确执行回访业务流程，详细记录回访问卷；
Execute call-back business process completely and accurately, record the questionnaire in detail;
4、 定期参加公司制定的各项培训及考试，并对培训及考试结果进行认真反馈，不断提升业务知识水平及解答技巧;
Regularly participate in various training and examination plans, and feedback the training and examination results seriously, constantly improving the level of business knowledge and answer skills;

岗位要求Job Requirements：

1、大专或以上文化程度，英文流利，CET-6级以上;
College degree or above, fluent English, CET-6 or above;
2、熟练掌握基本办公软件操作;
Familiar with the operation of Microsoft office;
3、具备良好的表达及沟通能力，有较强的服务意识、团队协作精神、能够在压力下工作;
Good presentation and communication skills, have strong sense of service and teamwork spirit, be able to work under pressure;
4、有相关呼叫中心或保险行业经验者优先考虑。
Relevant experience of Call Center or Insurance is a plus.

Founded in 1972, MSH(Mobility Saint Honoré) is the No.1 international health insurance service provider in the world. We provide a range of quality individual plans and tailor-made international healthcare schemes for corporate groups. We have over 2,000 corporate clients worldwide with 200,000 insured participants in 194 countries.

With many years’ experience on China market and global resources, MSH China has an excellent service team of over 130 people with different languages. As the market leader, we have assisted over 400 multinational and local firms in choosing the right insurance product mix to meet the needs of their employee benefits schemes. We have been providing our international clients with the comprehensive employee benefits, including health insurance with the convenient access to our direct billing hospital network throughout the world. Other services like Life Insurance, Accidental Death and Dismemberment (AD&D), Long/Short Term Disability and Travel Insurance are also available.

Our reputation as the market leader stems from our vast experience of designing and administrating health plans and maintaining a wide worldwide direct billing network. In response to the needs of our international clients, we established the first Third Party Administrator (TPA) Service for international health and life insurance product early in 2001 locally in China. We developed our own state-of-art claims IT system, and our professionalism has grown constantly to meet our clients' rapidly changing needs as always.

We have extensive direct billing network in 144 countries worldwide includes over 60,000 physicians and facilities. We have proudly built up the largest direct billing network in China, with over 400 top-ranking VIP Chinese hospitals and international clinics in 20 major cities. It covers over 20 major cities including Shanghai, Beijing, Guangzhou, Chengdu, Chongqing, Dalian, Shenyang, Wuhan, Shenzhen, Hangzhou, Nanjing, Hong Kong, Taipei, Macau and others.

We now provide full-range comprehensive health insurance services, including sales and marketing, enrollment, claims processing, pre-authorization, case management, emergency assistance, network maintenance and other customer services right in China and abroad. Innovation, flexibility, speed and superior service are the hallmarks of our commitment to our valued clients. We are ready to provide you with the most competitive employee benefits solutions and the best customer service for now and in the future.