上海招聘

Job Title Information System Engineer (Asia)

Responsible

For:

1. Provide Level 1 and Level 2 Helpdesk support, and prioritise calls, to satisfy users’ requirements.

2. Develop and maintain internal IS Support documentation about IS standard operating procedures, supplier details, call logging and reporting, purchasing, etc.

3 calls are dealt with in a prompt and proper manner.

4. Provide Microsoft Exchange Server Support and Administration

5. Provide Windows Server Support and Administration for Production environment

6. Provide Data Network and Voice Support and Administration

Reports To: Direct Report IT Manager

Asia-Pacific Technology Operations

Supervises: None

Main Activities: Following is a list of the major activities that an IS Administrator is responsible for, but not restricted to, in the local office.

01.01 Log calls (i.e. tasks and requests) with an appropriate priority in order to satisfy user’s requirements in a prompt manner.

01.02 Maintain a Call Register (whether it be online or in a folder) of outstanding and closed requests. Document the status and completion details of all calls.

01.03 Increase productivity by creating software images using Drive Image Professional for use in deploying laptops and desktops.

01.04 Archive all data files, re-configuration and re-deployment of terminated employee PCs.

01.05 Maintain all existing hardware (laptops, desktops, printers, servers, modems, etc.) via contacting 3rd Party Support Agents, e.g. Dell Computers, Hewlett Packard, Compaq, 3Com.

01.06 Provide installation and support to all company-related operating systems and applications running on all staff’s PCs.

01.07 Perform updates for McAfee VirusScan definition (superdat) files and deploy to staff.

01.08 Install/Relocate PCs, printers, communications equipment, etc., as requested by users on a timely basis.

01.09 Provide phone support for employees travelling. This includes the support of Windows Remote Access Service (RAS), SERA, ISP, and configuration of calling card, as required.

01.10 Obtain quotes and raise purchase orders for hardware and software requests, ensuring that they are within budget and corporate standards.

01.11 Ensure that staff is shown how to perform backups of their own data (i.e. on their local hard drive/s) using DVD-RW.

02.01 Develop and maintain internal IS Support documentation about IS standard operating procedures, supplier details, call logging and reporting, purchasing, etc.

03.01 Liaise with IS Department in US, to ensure that Level 2 calls are dealt with in a prompt and proper manner.

04.01 Provide Microsoft Exchange Server Support and Administration, including:

- Creating new mail accounts

- Updating Distribution Lists accordingly

04.02 Ensure smooth running of Exchange Server within business hours. This may require after hours work to ensure that business activities are not disrupted.

04.03 Ensure McAfee Anti-Virus software are up-to-date on the Exchange Server

04.04 Ensure that Exchange Server is backed up daily and tapes are cycled in the correct GFS fashion.

04.05 Implement Disaster Recovery Plan for Exchange Server, in consultation with Information System Engineer in the US office.

05.01 Provide Windows Server Support and Administration for Production environment, including:

- Creating/Updating AD Accounts and user passwords for new staff

- Removing AD Accounts for terminated employees

- Processing AD Security for File and Application servers

05.02 Responsible for the backup/recovery, integrity and completeness of all company data stored in production Windows servers. Ensure that the backups are cycled in the correct GFS fashion.

05.03 Prepare and organise documentation for better server management and change control in consultation with Information System Engineer in the US office.

06.01 Ensure the smooth running of voice and data network within business hours (could be extended longer).

06.02 Responsible for looking after all data network related software technologies (Windows Networking, TCP/IP, Remote Access Server, etc.).

06.03 Responsible for looking after all data network related hardware facilities which include hubs, switches, routers, patch panels, cabling, ISDN lines,

PABX, Voice Mail, direct telephone lines, etc.

06.04 Maintenance of Voice Operations, including:

- Installation/Relocation of desk phones

- System Administration of the voice mail server

- Problem solving and call logging

06.05 Liaise with vendors and Level 2 support in US, in fault rectification and hardware maintenance.

07.01 Responsible for maintaining and technical administration of customer information systems and databases.

07.02 Ensure the integrity and completeness of the databases and that it is up and running within business hours.

07.03 Ensure that the databases are backed up.

08.01 Implement and Test new applications and hardware, as required

08.02 Act as a communication link between the IS department and users so that the users are well aware of the impact of the projects and to get their cooperation in ensuring that the project could be completed in a smooth manner.

08.03 Consult with the Information System Engineers in US to design and implement Disaster Recovery Plan for the local office

Key Skills: Excellent working knowledge of PCs as an end-user and good understanding of computer hardware and software components.

Good technical knowledge of Linux (Red Hat flavour), Active Directory, Windows XP/Vista, Outlook 2003, Office 2003 suite, and experience in PC User Support.

Understanding of basic Windows Network Administration.

Responsible for providing Level 1 and Level 2 Helpdesk support to LAN users.

Good interpersonal skills and ability to communicate at all levels (both verbal and written forms in English and Chinese).

Ability to build an excellent rapport when dealing with customer requests and their urgent demands.

Must be an independent computer professional –The person must be oriented towards solving problems him/herself by knowing and discovering his/her sources of information.

Ability to multi-task with minimum supervision while able to find out the importance of each task so that the tasks could be prioritized.

Good Analytical skills and problem solving capabilities.

Willing to work after hours in case of emergency and when business activities could not be disrupted to carry the task.

Excellent Organization Skills (approach problems in a systematic manner; attend to detail and habit of recording things as tasks progress).

Able to work under pressure and ability to meet tight schedules.

Typical

Experience:

? Tertiary qualification in Data Processing/Information Technology or equivalent

? At least 4 years’ experience in the IT support role

? MCSE certified is preferred but not essential

Company Overview:
Founded in 1973, Compuware provides software, experts and best practices to ensure applications work well and deliver business value. Compuware solutions optimize end-to-end application performance across the Enterprise and the Internet for leading organizations around the world, including 46 of the top 50 Fortune 500 companies and 12 of the top 20 most visited U.S. web sites. Compuware employed over 4,000 people worldwide. We have more than 100 offices located in 45 countries. Learn more at: http://www.compuware.com.
The company's ongoing success depends on our employees--a diverse team of people with a set of key, common attributes. We seek positive, assertive team players who have a strong desire to succeed in a team- and customer-oriented environment.