上海招聘

Job Description: (Based in Weihai City, Shandong)

Responsible for overseeing the customer service and technical support team, ensuring that the company delivers the highest level of customer service & support possible. Develop an effective customer service policy for the company, understand and satisfy customers' requirements and exceed their expectations. Keep all customers happy and diffuse potentially volatile situations. Apply customer service & technical support best practices, industry standards, and the skills and experiences of attaining the highest customer satisfaction.

Job Responsibilities:

· Communicate courteously with customers by telephone, email, letter or in person.

· Investigate and solve customers' problems, which may be complex or long-standing, that have been passed on by customer service staff.

· Keep accurate records of discussions or correspondence with customers.

· Develop feedback or complaints procedures for customers to be used for customer satisfaction ranking.

· Develop or update customer service procedures, policies and standards for the organization at corporate level.

· Authorize and expedite refunds or other compensation to customers by due process.

· Analyze key management information to see how well customers are being served.

· Conduct Triangle OTR field engineering workshop for major global dealers technical sales team, at least once a year at the HQ.

· Manage customer service staff and technical support staff in the field.

Job Qualifications:

· Minimum (5) years experience in customer service & technical support field, preferably in motor vehicle and tire industry.

· University degree in engineering, business, marketing or related field.

· Knowledge of basic tire design, compounding & manufacturing is desired, but not a requirement.

· Good oral and written communication in both English & Chinese.

· Good leadership – ability to develop and promote team concept.

· Proficiency in MS Office – Word, Excel, Power Point & Access.

· Good planning skills and timely implementation.

三角集团始建于1976年，具有30多年专业生产制造轮胎的历史。主要产品包括轿车和轻卡子午胎、卡客车子午胎、工程子午胎、巨型工程子午胎、巨型斜交工程胎和普通斜交胎等产品，年生产能力2200多万套，其中子午胎1800万套，同时具备炼胶能力40万吨，轮胎翻新能力50万条，以及独立的研发能力，建有国家级技术开发中心和博士后科研工作站，是全国最大的综合性供产销研一体化轮胎企业。