急招 日语英语（双语）IT电话客服
上海讯杰科技有限公司
- 公司规模：50-150人
- 公司性质：民营公司
- 公司行业：计算机服务(系统、数据服务、维修)
职位信息
- 发布日期：2014-08-17
- 工作地点：上海-静安区
- 招聘人数：3
- 工作经验：1年
- 学历要求：大专
- 语言要求：英语精通
日语良好 - 职位月薪：6000-7999
- 职位类别：技术支持/维护工程师 Helpdesk 技术支持
职位描述
该岗位是赴外企岗位。
急招，工资还可以详聊，对该岗位有兴趣，技术不足可先培训后上岗。
Key Responsibilities:
Provide 1st Line Helpdesk support to end users primarily in a Windows environment.
Work to SLA' s and prioritise workload to meet contractual needs.
Update incident management system with all incidents and calls logged.
Provide Executive and VIP support for Apple products on an ad-hoc basis.
Remote management and deployment of client software packages.
Manage multiple work streams in parallel in an effective and proactive manner.
Work to specfied standards and required levels of deportment,conduct and sound ethical workplace practices.
Behavioural skills required:
Excellent telephone and customer service and interpersonal skills.
Independent and pro-active thinking.
Relationship builder both within the team and across the whole office.
Personal resilience and able to complete projects in some tight timescales.
Good time management and prioritisation practices.
Technical skills required:
Good understanding of Windows 7/8 as well as building,configuring and troubleshooting PC hardware components.
Knowledge of Adobe and MS office software.
Setting up passwords and user accounts.
Excellent written and verbal communication skills in Japanese,Mandarin and English.
Experience & Qualifications:
1+year in a Technical Support role,preferably face to face and telephone within a corporate IT support team.
1+year with Windows and Microsoft Technologies(preferably MCP certified).
Worked with SLA's and incident management systems with ITIL methodology(preferred)
急招，工资还可以详聊，对该岗位有兴趣，技术不足可先培训后上岗。
Key Responsibilities:
Provide 1st Line Helpdesk support to end users primarily in a Windows environment.
Work to SLA' s and prioritise workload to meet contractual needs.
Update incident management system with all incidents and calls logged.
Provide Executive and VIP support for Apple products on an ad-hoc basis.
Remote management and deployment of client software packages.
Manage multiple work streams in parallel in an effective and proactive manner.
Work to specfied standards and required levels of deportment,conduct and sound ethical workplace practices.
Behavioural skills required:
Excellent telephone and customer service and interpersonal skills.
Independent and pro-active thinking.
Relationship builder both within the team and across the whole office.
Personal resilience and able to complete projects in some tight timescales.
Good time management and prioritisation practices.
Technical skills required:
Good understanding of Windows 7/8 as well as building,configuring and troubleshooting PC hardware components.
Knowledge of Adobe and MS office software.
Setting up passwords and user accounts.
Excellent written and verbal communication skills in Japanese,Mandarin and English.
Experience & Qualifications:
1+year in a Technical Support role,preferably face to face and telephone within a corporate IT support team.
1+year with Windows and Microsoft Technologies(preferably MCP certified).
Worked with SLA's and incident management systems with ITIL methodology(preferred)
公司介绍
上海讯杰科技有限公司（简称SDDC）是一家基于互联网运营模式，面向企业，专注于IT基础架构的“智能运维服务商”。其核心服务产品是构建于具有高度自有知识产权的新一代“CMDB+”的大数据平台之上，通过ISO270001/ISO20000/ITSS所建起的IT运维服务流程，借助强大的自有技术专家团队和技术生态圈，以“运维机器人”产品为用户进行服务。其产品已获得了包括中国电信、中国联通、交通银行、东方财富、JCI、马士基、***、阿克苏诺贝尔、腾讯云等百余家用户的信任。同时其业务模式和服务产品也得到了众多海内外投资机构的青睐，获得了亿元级的估值，为后续的高速发展奠定了坚实的基础。
上海讯杰科技有限公司是：
☆ 中国***个投入商用的金融云运维/运营者
☆ 中国***个投入商用的企业云运维/运营者
☆ 中国***家以O2O方式提供IT运维服务产品的产品提供商
☆ 中国服务定义数据中心的创导者SDDC
☆ 中国***的IT系统专业服务商之一,15年专业运维经验积累
公司官网：*****************
在讯杰科技，你可以获得不一样的成长空间，你可以感受宽松的工作氛围，你可以得到丰厚的回报，心有多大，舞台就有多大。
上海讯杰科技有限公司是：
☆ 中国***个投入商用的金融云运维/运营者
☆ 中国***个投入商用的企业云运维/运营者
☆ 中国***家以O2O方式提供IT运维服务产品的产品提供商
☆ 中国服务定义数据中心的创导者SDDC
☆ 中国***的IT系统专业服务商之一,15年专业运维经验积累
公司官网：*****************
在讯杰科技，你可以获得不一样的成长空间，你可以感受宽松的工作氛围，你可以得到丰厚的回报，心有多大，舞台就有多大。
联系方式
- 公司地址：城北路1355号