上海招聘

Job Summary
As part of the supporting function in the Business Service Center (BSC) Asia Pacific, you will provide excellent professional services to the business with the customer in focus.

You provide on-demand HR consulting for co-workers, managers and HR colleagues who need immediate assistance with updated and accurate data, developing policies, expertise inputs and HR solutions according to rules and guidelines within IKEA and in line with global processes and directions, legal standards and country specific requirements.

You partner with BSC HR Team to ensure the accuracy and timely response. Furthermore you contribute to continuously improve the answers pool and working routines towards higher effectiveness and efficiency and take all necessary efforts to build strong relationships to the BSC customers and other relevant IKEA units.

You are a vital part of a working environment where the IKEA values are a living reality and where people are working in the spirit of togetherness.


Main Responsibilities
® Solving queries of internal employees by calls or emails
® Answering to HR related issues according to the scope identified
® Coordinating with the internal HR teams to provide professional and timely response to coworkers
® Collecting the frequent asked questions and working on the standard answers
® Tracking the performance of all tiers responses
® Support selected activities during the implementation of new initiatives, programs, policies and services and the integration and transition of HR transactional processes from different IKEA countries into HR BSC
® Assume responsibility for other tasks and projects as assigned



Key competencies:
- Ability to communicate and partner with co-workers across all levels of the organization
- Good understanding to customers' needs and feeling
- Maintain a high level of accuracy and attention to detail, especially when working to urgent deadlines
- Flexibility and ability to work in a fast changing environment
- Proficiency in working in a Windows-based computer environment and with Microsoft Office
- Very good English language skills (oral and written)
- Being flexible to the work time arrangement

Education and experience:
- Bachelor degree in any major
- 0~2 years of working experience
- HR or Customer Service related experience is preferred
- Passion for understanding and exceeding customer's expectations
- A clear understanding of and a passion for IKEA core values

About IKEA We are a values-driven company with a passion for life at home. Every product we create is our idea for making home a better place. At the IKEA Group, we have 366 IKEA stores in 47 countries.
About GBO & Regional Hub Asia Global Business Operation (“GBO”) is an integrated partner with Countries and Group Functions in Finance, P&C, Procurement and Digital to transform, operate and continuously improve our ways of working; GBO Regional Hub Asia locates in Shanghai, providing finance and HR services to Ingka Asia countries, some finance services cover the region of North America and Europe. We deliver, expand and improve our services to ensure operational target realization and Service Level Agreement (SLA) fulfilment with a continuous improvement mindset.