Service Helpdesk - Call Center
埃森哲（中国）有限公司
- 公司性质：外资(欧美)
- 公司行业：计算机服务(系统、数据服务、维修)
职位信息
- 发布日期：2014-08-06
- 工作地点：成都-高新区
- 招聘人数：若干
- 工作经验：1年
- 学历要求：本科
- 语言要求：英语一般
- 职位月薪：面议
- 职位类别：其他
职位描述
Responsibilities/Authorities / Main accountabilities:
Functional Tasks
? Handle escalated queries and issues from client internal customers.
? Ensure that service levels and targets are met and service is delivered to customers in accordance to defined Service Level Agreements.
? Liaise with necessary parties to facilitate issue closure in a timely manner.
? Ensure that the Customer Contact Model is administered and works smoothly to maximize customer satisfaction.
? Conducts improvement actions to address key concerns to improve Customer Satisfaction.
? Develop, build and maintain relationships with all customers serviced by Sunflower project.
Project Execution
? Support the knowledge transfer when necessary.
? Provide service performance report by monthly basis.
Service Management and Continuous Improvement:
? Deliver within agreed service levels defined in the Service Level Agreement.
? Assist in implementing operational continuous improvement, service efficiency initiatives, and query handling improvement to better serve business needs.
? Help with regular reviews and analysis of frequent queries and suggest preventative action.
Functional Tasks
? Handle escalated queries and issues from client internal customers.
? Ensure that service levels and targets are met and service is delivered to customers in accordance to defined Service Level Agreements.
? Liaise with necessary parties to facilitate issue closure in a timely manner.
? Ensure that the Customer Contact Model is administered and works smoothly to maximize customer satisfaction.
? Conducts improvement actions to address key concerns to improve Customer Satisfaction.
? Develop, build and maintain relationships with all customers serviced by Sunflower project.
Project Execution
? Support the knowledge transfer when necessary.
? Provide service performance report by monthly basis.
Service Management and Continuous Improvement:
? Deliver within agreed service levels defined in the Service Level Agreement.
? Assist in implementing operational continuous improvement, service efficiency initiatives, and query handling improvement to better serve business needs.
? Help with regular reviews and analysis of frequent queries and suggest preventative action.
公司介绍
埃森哲（中国）有限公司诚聘
联系方式
- Email：yin.zhijie@accenture.com
- 公司地址：启迪大厦