上海招聘

Purpose:

Global Network Services Asia-Pacific (GNS APAC), the IT Infrastructure group at Ubisoft Shanghai, is in charge of the IT infrastructure of Ubisoft of all Asia-Pacific offices. This job position is to provide technical support to Ubisoft staff of APAC offices on using their IT equipments. Be responsible for the evaluation, installation and maintenance of staff's computer hardware, software, networks and associated peripherals. Moreover, the DST also participates in IT projects to improve users' productivity.



Missions:

1. Provide technical support on Desktop facilities

1.1 Setup and support a variety of computer hardware, software, networks and associated peripherals, including hardware and software installation, maintenance, troubleshooting and upgrade.

1.2 Determine source and nature of computer malfunction using diagnostic and application software. Adjust, repair and resolve hardware and software problems, referring more complex networking problems to network administrators or supervisor..

1.3 Respond to requests for computer assistance from staffs experiencing problems with hardware, software, networking; respond to inquiries concerning systems operation and other computer related technologies; respond to priority incidents as needed

1.4 Answer user's query and service requests in the ticketing system

1.5 Document and assess problems, resolving them independently or routing them as needed

1.6 In coordination with network administrators, assist with network software deployment and problem troubleshooting

1.7 Provide follow up and progress updates to the users.

1.8 Provide introductory training and support on new hardware and software to staffs

1.9 Utilize a good working knowledge of the operating systems and of on-line applications to provide users with uninterrupted support whenever possible

1.10 Adhere to schedule for on-site desktop support

1.11 Occasionally provide work guidance or orientation for non-routine procedures/policies

1.12 Test and evaluate new client-side hardware/software

1.13 Participate in establishment of the benchmark manufacturing workstations

1.14 Recommend and perform upgrades on hardware and software systems to ensure longevity

1.15 Perform additional functions incidental to computer support activities

1.16 Keep an eye on new computer technology.

1.17 Assess functional need to determine specifications for purchases

1.18 Follow standards & procedures defined by the global IT group

1.19 Assist in IT asset management

2. Participates in Desktop projects/tasks

2.1 Assist with senior teammates in completion of projects.

2.2 Completes desktop related projects/tasks as assigned


Specific/Technical Competencies:

The ideal candidate will be friendly, resourceful, reliable, independent and interested in helping people become more productive with their technology. We are seeking a qualified, dependable and highly-motivated person that wants to take part in an ambitious and passionate team. You must possess an excellent team spirit and you have very good troubleshooting skills. You are devoted to offering an irreproachable service to the users.

1. Bachelor's degree in computer science or a computer-related field

2. Good at English speaking and writing (CET-4 or above)

3. At least 3 years of desktop supporting experience in a 100+ users environment

4. Familiar with Microsoft based products (Microsoft Certifications preferable)

5. Strong Knowledge of Operating System XP (WIN7 preferable, Macintosh advantage), Office Suite 2003/2007 and variety applications.

6. Broad functional knowledge of desktop computer hardware and networking principle and system administration

7. Versed in maintenance/diagnosis tools and skilful at troubleshooing

8. Knowledge of Scripts is an advantage (Batch files, VBScript)

9. Basic knowledge of Desktop management

10. Ability to resolve technical complex problems under critical situation

11. Ability to solve issues by choosing solutions from among several alternatives that are not necessarily governed by established procedures

12. Excellent interpersonal communication skills. Ability to maintain cooperative working relationships with those contacted in the course of work activities, being good team player.

13. Must be a self-starter that requires only limited supervision/guidance, able to work independently and autonomously

14. Strong Learning capability and commit to self-development

About Ubisoft & Shanghai Studio:

Ubisoft’s 19,000 team members, working across more than 40 locations around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their dedication and talent has brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come.

Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves. If you are excited about solving game changing challenges, cutting edge technologies and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown.

Created in 1996, Ubisoft Shanghai studio, is a vibrant and exciting place where our 600+ talents get opportunities to either co-develop great AAA blockbuster games, create cutting-edge online games or produce fun mobile games.