上海招聘

PURPOSE OF THE JOB:
- To secure that IKEA Product Quality requirements are fulfilled every day with the overall goal to always increase the number of "Happy Customers"
- To continuously contribute to the development of IKEA business by initiating more efficient, Production methods, Packaging solutions and utilization of Raw material

ASSIGNMENTS:
Secure at all time the Product Quality Requirements
- Complete and correct documentation is received, understood, communicated to and fulfilled by the supplier in all details; Approved samples available
- Production Risk Assessment done and process control implemented
- The product is tested, approved and documented
- Zero series and First delivery inspection completed and approved
- Evaluating potential new supplier’s production facilities and Quality system
- Support the supplier to implement and maintain Quality Systems (ISQAP)/IKEA working methods
- Communicate and secure changes in product requirements, production changes and working methods
Work proactively to improve Customer Experienced Product Quality and solve Quality problems with the highest sense of urgency.
- Review the customer’s perceived quality and initiate actions and follow up on the corrective actions
- Regular follow up and feedback to the supplier regarding quality performance
- Follow up of Product Quality and production processes at the supplier facility
Support the technical development of New Products and start of running products at new suppliers
- Secure the technical/quality aspects in New Product Development at the suppliers
- Secure the quality requirements when running products are moved to or from a supplier
- Make suggestions of product adaptations and implement the decided product adaptations
- Gather and convey previous product and production experiences to suppliers.
Actively contribute to improvements and participate in Projects, including Production Processes, Packaging, and Product changes
- Actively search for and propose more efficient production processes
- Actively search for and propose better and less costly materials and production techniques
- Lead Product and Production adaptation
- Support the supplier in Technical improvements that will result in better working condition (fulfilment IWAY)in production and/or reduced negative Environmental impact from the operations. (CO2)

KEY PERFORMANCE INDICATORS (KPIs):
- Customer Experienced Product Quality (when applicable)
- Claims and Action Time
- Customer returns (Product defects and Handling damages)
- Number of projects delivered in time. (As defined in contract review)
- Cost savings accomplished. (% cost reductions landed store)
- Supplier Survey

KNOWLEDGE:
- Very good knowledge of the product requirements, standards and test methods
- Good knowledge of production processes and materials
- Understanding of Quality management systems
- Understanding of IWAY
- Knowledge in auditing techniques and analysis of suppliers working methods and performance
- Aware of IKEA strategies and Trading Area goals and action plans
- Good understanding of the IKEA culture, values and rules
- Understands the IKEA range offer and our customer’s demands and expectations
- Very good in English language, both written and spoken
- Good computer software and systems skills.

IKEA is the world's leading home furnishings retailer with 123,000 coworkers and annual sales surpassing 21.5 billion euro. Our vision is to create a better everyday life for the many people. We do it by offering a wide range of well-designed, functional home furnishing products at prices so low, that as many people as possible can afford them. Our task in IKEA TRADING is to reduce product & logistic cost, improve quality, and develop factory conditions, and to assure that the products we develop and purchase are available in our 267 stores and 34 franchisees worldwide - so that all 590 million IKEA store visitors a year can buy them!

As one of IKEA Trading Service Offices, we do this in co-operation with our Head Office in Sweden and other 30 Trading Service Offices around the world. Currently we are looking for talents who wish to grow, both as individuals and in professional roles, so that, together, we can work towards creating a better everyday life for our customers and ourselves.