上海招聘

Help Desk Technician



The role of the Help Desk Technician is to provide first level technical support to staff across all locations with hardware, software and operational problems. Troubleshoot help desk requests to resolution, document issues/resolutions and coordinate responses from senior support staff. Conduct training and create self help documents to staff on hardware, software usage. In addition this role is responsible for managing and maintaining all IT assets.




Job Description:

1.Maintain the security and functionality of all software and hardware

2.Responsible for the local and remote support of the company's network of 200+ computers in Asia Pacific region

3.Maintain/upgrade office network infrastructure as needed

4.Log all jobs in HelpDesk system and follow through with preset timeframes for timely resolution of all faults

5.Proficient in setting up servers (both hardware/software) and managing active directory

6.Assist with project installations, configuration of servers, and ongoing maintenance.

7.Train client staff on basic use of hardware, software and remote access

8.Provide recommendations and / or perform upgrades on systems working with senior IT staff

9.Other tasks assigned by managers



Candidate requirement:

1.More than 1-2 year experience in a Service Desk/Help Desk position

2.Good trouble shooting skills to common desktop/email/website related problems

3.Outstanding verbal and written English communication skills. Strong listener, patience on the telephone is a must

4.Relevant University or College degree

Accor is one of the world's largest hotel and tourism group with more than 3,700 hotels and resorts in 90 countries, with the most comprehensive choice of hotel styles and locations. Our brands include Sofitel, Pullman, Grand Mercure, Novotel, Mercure, Ibis, Fairmont, Raffles and Swissotel etc.

雅高是全球快速发展的酒店管理和旅游集团之一，在90个国家拥有超过3,700家风格迥异的酒店。我们旗下品牌有索菲特、铂尔曼、美爵、诺富特、美居、宜必思、费尔蒙、悦榕庄、莱佛士和瑞士酒店等。

Accor currently has over 180 hotels operating in China making it the fastest growing hotel group in the region.

雅高目前在中国管理有超过180家酒店，是在中国地区快速发展的酒店集团之一。

Allegiance Business Consulting is an Accor owned Company and since its founding in 1994, has specialized in the sale and management of Accor Asia Pacific’s loyalty program, Accor Advantage Plus. In China the Accor Advantage Plus membership is primarily sold through the telemarketing activities conducted from our various Call Centers located in 11 different cities around China.

爱利琴商务咨询有限公司是一家雅高集团的下属公司，建于1994年，专注于雅高集团亚太地区忠诚会员项目 – 雅高A佳卡的发展和管理。雅高A佳会籍主要由位于十一个不同城市的电话中心通过电话销售的模式在中国市场进行推广。

The strength of our product and our professional management culture has resulted in continual year-on-year growth in both member numbers and revenue. Due to our success, Accor Advantage Plus is now the largest membership of its kind in the region and 2019 will see our operations continue to grow and expand.

我们强大的产品优势和我们专业的管理文化是我们会员数量和业绩每年不断增长的重要因素。如今，雅高A佳卡已是亚太区同类产品中成功的会籍之一，在2019年，我们将继续不断的增长和扩大。

For more information please look into our website: ***************** or *******************
更多详情, 请访我们的网站: ***************** or *******************