上海招聘

Logging calls, escalating support issues as required, prioritizing and supporting the world wide user community.
? Answering and recording incoming problems and requests for service from our worldwide employees & sales partners.
? Resolving service requests in the most effective and efficient manner following the established service level agreements.
? Providing a high degree of customer satisfaction, technical expertise, accuracy and timeliness.
? Entering support tickets into a call tracking database
Primary Responsibilities:
? Provide instant support to 6000 worldwide users and 400 VARs remotely on hardware, software, mobile device, server/systems access and business application related support
? Analyze, resolve and document the various reporting issues
? Provide first level support to Sales, Marketing and Finance including PTC resellers on Siebel related requests
? Resolve issues in person, via phone or web
? Close monitoring the support queues to ensure the support cases are handled in a timely manner
? Perform daily operational duties as required

Basic Qualifications:
- Bachelor degree or above, major in computer science or relevant
- Excellent English communication skill.
- Excellent technical, interpersonal and customer service skills
- Extensive knowledge of PC hardware and software applications support
- Ability to remain positive under pressure
- Microsoft technical education is preferred

Preferred Qualifications:
? Strong technical and interpersonal and Customer Service skills.
? Strong Organizational skills
? Goal Oriented
? Phone support and excellent communication skills

PTC (Nasdaq: PTC) delivers technology solutions that transform the way companies create, operate and service their products. PTC solutions enable manufacturers to achieve Product and Service Advantage in a smart, connected world.

 

We’re at the early stages of a fundamental transformation, marking what could be one of the most significant disruptions to the manufacturing industry since the Industrial Revolution. As one of the world’s largest and fastest-growing technology companies, PTC helps manufacturing leaders address these transformative forces to achieve and sustain product and service advantage.

 

PTC solutions for Computer Aided Design (CAD), Product Lifecycle Management (PLM), Application Lifecycle Management (ALM), Service Lifecycle Management (SLM), and Internet of Things (IoT) enable process transformation and deliver closed-loop lifecycle management for products and services that are increasingly smart and connected. Our solutions help you optimize the activities within individual functions of your organization, and align them across your entire enterprise—from engineering to supply chain and manufacturing, to sales and service.

 

Today, PTC works with more than 28,000 businesses around the world to help them create, operate, and service products in rapidly-evolving, globally distributed manufacturing industries, including industrial equipment, automotive, high tech and electronics, aerospace and defense, retail, consumer, and medical devices.