AEE Dalian BO&S Service Management Specialist(职位编号：200247203)
埃森哲（中国）有限公司
- 公司性质：外资(欧美)
- 公司行业：计算机服务(系统、数据服务、维修)
职位信息
- 发布日期：2014-07-24
- 工作地点：大连
- 招聘人数：若干
- 职位月薪：面议
- 职位类别：物流/仓储
职位描述
Key Responsibilities:
- Supervise the service reporting and drive reporting optimization, Establishes report templates (from service management perspective) for new transitions/work scope, Manages own workload based upon a calendar of regularly scheduled reports and other recurring tasks
- Produces Finance/HR/CRM reports(Seibel, Scorecard, Metrics) compiling data from various source systems (SSRS) ensuring all data is accurate and reports are delivered in a timely manner
- Assists with and responds to ad hoc requests from within and outside of immediate team ,Regularly contacts with functions for change request and problem shooting for reporting tools
- Service management Toolkit standardization, Maintains and timely updates the reporting tool (Data Base Tools) as needed, Leads report enhancement projects and provide training as needed
- Service portfolio management, Maintain and improved the relationship with Customers
- Develop VoC(voice of customers) Action Plan, Identify Questions and Audience, Run the Voice of the Customer implementation and Monitor results/ Report
- Be responsible for center operation’s incident management, problem management and escalation management, lead and drive local level service management initiatives
- center and global service review set up/improvement, and action follow up
- Provides support to various operation programs, including both centre-wise initiatives and cross operation projects within the AEE organization
- Follow up ad-hoc assignments/activities from global SM CoE. Other service management related tasks assigned by the service management manager
Relationships:
- Reports to: BO&S lead
- Internal Relationships: All function teams
Qualifications:
Education: Bachelor’s degree, university degree or equivalent
Work Experience: Minimum of 4 years of experiences in service management and reporting or related fields
Prior experience working in services environment preferred
Professional Skill/ Personal Characteristics Requirements:
- Proactive and responsive. Demonstrated ability to set and meet objectives
- Proficient both in spoken and written English
- Demonstrates initiative, strong attention to details and deadline oriented
- Good communication and good organizational skills
- Strong problem solving skills
- Quick Learner
Technical Skill Requirements:
- Advanced Excel, Access skills. Experienced with Siebel (super users preferred), Powerpoint
- Service Management related knowledge definitely an asset
公司介绍
埃森哲（中国）有限公司诚聘
联系方式
- Email：yin.zhijie@accenture.com
- 公司地址：启迪大厦