上海招聘

1. SUMMARY DESCRIPTION:
The Area Service Manager will manage all service activities within a designated region and manage the technician group within that region. This role is ultimately responsible for the service business success and customer satisfaction within their customer base and region. In addition, the Area Service Manager will also responsible for the administrative and management tasks for service team within the responsible area. This role should lead area CE to resolve difficult customer situations, provide leadership and guidance for customer engineers, and serve as the escalated point of contact for customers to ensure effective communication and derive problem resolutions. The Area Service Manager will perform the accountabilities detailed below and other duties as assigned.

2. PRINCIPAL DUTIES & RESPONSIBILITIES:
? Manage the area technician group
? Managing work schedule within assigned areas and collaborate with other ASM.
? Roll-up necessary metrics and reports to Head of Asia Pacific Service as needed
? Manages regional staff including: interviewing, hiring, training and terminating; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints; resolving problems.
? Instills and reinforces a strong customer service and business oriented ethic in the area service team
? Responsible for customer management with regard to Service, knowledge of customer business and promote Datacard offereings
? Responsible for inventory management, managing regional parts & Services revenue target. Work with regional team to manage inventory levels through Oracle.
? Act as escalation point to resolve customer issues on timely manner
? Communicate with customers at all levels
? Liaison with regional sales for service business related accounts receivable issues.
? Promote professional services to direct and indirect customer bases.
? Act as primary contact for customer with regard to professional services
? Partner with Sales for account review and strategic service planning for customer account
? Provide training and deployment services
? Provide technical supports and act as a technical Backup for channel partners in the region especially on all service issues
? Work with Quality team in HQ and communicate all Quality issues to HQ in timely manner




Current responsibilities and the approximate percentage of time spent in each area
Responsibility % of Time
People and Business Management 35
Technical support 25
Training and Onsite deployment 15
Service Selling and Contract Preparation 25


3. JOB SPECIFICATIONS:
Education Level
? Bachelor's degree, or equivalent in Computer Science / Electronics Engineering or related field or equivalent experience
Experience (type and years of experience)
? Minimum of 6 years experience managing people and/or contracts
Specific Skills (job knowledge, technical skills, interpersonal skills, management skills etc)
? Demonstrated excellent communication skills (verbal and written) and the ability to communicate effectively with external and internal customers
? Project management skills will be an advantage
? Experience managing parts inventory and company assets
? Experience with Electromechanical and/or computer systems
? Willingness and ability to work flexible work hours, assignments and travel when required
? Possess drive, tenacity, strong communication skills, a team player
Other Skills (Computer literacy, written & spoken languages etc)
Proficient in English, additional foreign language capability would be an advantage.
Working Conditions
Frequent traveling is required.

This position also can be based in Beijing

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