IT售后技术支持 Student Service Coordinator (可考虑优秀在校生)
英域成语言培训（上海）有限公司（EF 英孚教育）
- 公司规模：5000-10000人
- 公司性质：外资(欧美)
- 公司行业：教育/培训/院校
职位信息
- 发布日期：2013-02-05
- 工作地点：成都
- 招聘人数：1
- 工作经验：二年以上
- 学历要求：本科
- 语言要求：英语良好
- 职位类别：技术支持/维护工程师 系统管理员/网络管理员
职位描述
Role
coordinate with service, sales, marketing and tech team to improve our students’ satisfaction and provide them with our best service.
Key Responsibilities
1. Communication with students on daily basis, focus on our online course product, help students solve any problems (include technical problems) with their course and answer inquiries.
2. Help Tech team to improve our online product
3. Deal with students’ complaints and suggestion, help to decrease refund rate
4. Build good relationship with students or members to help win more sales and increase retention
Necessary Skills
1. Highly patient, responsible and devoted to work
2. Excellent interpersonal communication and phone skills
3. With High team Spirits and working well in a team environment
4. Strong internet knowledge preferred and Familiar with Microsoft Office
5. Well-organized and be able to work under pressure
6. Good at English (spoken and written)
7. Knowledge of computer hardware and peripherals
8. Knowledge of network and related skill
9. Proficiency in Windows systems (XP, Vista and Windows7)
10. Quickly troubleshoot and solve some simple system problems
Options:
1. Able to operate some simple DOS commands
2. Know some of the characteristics of the major browsers
3. Understand the HTML language.
4. Learn more about Mac operating system
Necessary Experience
1. University Graduate
2. Over 1 year working experience and Customer Service Related experience preferred. Recent graduates are also welcome
五险一金+商业保险
10天带薪年假
良好的发展空间+培训机制
免费EF英语学习课程
学校地址：成都市锦江区宾隆街仁和春天2期8楼
coordinate with service, sales, marketing and tech team to improve our students’ satisfaction and provide them with our best service.
Key Responsibilities
1. Communication with students on daily basis, focus on our online course product, help students solve any problems (include technical problems) with their course and answer inquiries.
2. Help Tech team to improve our online product
3. Deal with students’ complaints and suggestion, help to decrease refund rate
4. Build good relationship with students or members to help win more sales and increase retention
Necessary Skills
1. Highly patient, responsible and devoted to work
2. Excellent interpersonal communication and phone skills
3. With High team Spirits and working well in a team environment
4. Strong internet knowledge preferred and Familiar with Microsoft Office
5. Well-organized and be able to work under pressure
6. Good at English (spoken and written)
7. Knowledge of computer hardware and peripherals
8. Knowledge of network and related skill
9. Proficiency in Windows systems (XP, Vista and Windows7)
10. Quickly troubleshoot and solve some simple system problems
Options:
1. Able to operate some simple DOS commands
2. Know some of the characteristics of the major browsers
3. Understand the HTML language.
4. Learn more about Mac operating system
Necessary Experience
1. University Graduate
2. Over 1 year working experience and Customer Service Related experience preferred. Recent graduates are also welcome
五险一金+商业保险
10天带薪年假
良好的发展空间+培训机制
免费EF英语学习课程
学校地址：成都市锦江区宾隆街仁和春天2期8楼
公司介绍
关于英孚教育
英孚教育成立于1965年，是一家全球教育培训公司，以“教育，让世界无界”为企业使命。英孚在全球各地有诸多学校和办事处，并拥有优质在线英语学习基地Englishlive。英孚主要致力于语言培训、出国留学游学、学位课程和文化交流等项目。英孚还发布了全球英语熟练度报告,该报告打破了地域限制，在全球范围内测试了不同国家成人的英语能力。
About EF Education First
Established in 1965 with a mission to open the world through education, EF Education First (EF) is an international education company which focuses on language, academics, and cultural experience. EF has hundreds of schools and offices worldwide and online English learning platform English Live . With long term commitment in China, EF has been selected as the official supplier of language training services for Beijing 2008 Olympics. Since 1988, EF has provided service to Olympic Games for six times, including the PyeongChang 2018 Winter Olympics and the upcoming Tokyo 2020 Olympics. Each year, EF publishes the English Proficiency Index measuring the English ability of adults in countries across the world.
英孚教育成立于1965年，是一家全球教育培训公司，以“教育，让世界无界”为企业使命。英孚在全球各地有诸多学校和办事处，并拥有优质在线英语学习基地Englishlive。英孚主要致力于语言培训、出国留学游学、学位课程和文化交流等项目。英孚还发布了全球英语熟练度报告,该报告打破了地域限制，在全球范围内测试了不同国家成人的英语能力。
About EF Education First
Established in 1965 with a mission to open the world through education, EF Education First (EF) is an international education company which focuses on language, academics, and cultural experience. EF has hundreds of schools and offices worldwide and online English learning platform English Live . With long term commitment in China, EF has been selected as the official supplier of language training services for Beijing 2008 Olympics. Since 1988, EF has provided service to Olympic Games for six times, including the PyeongChang 2018 Winter Olympics and the upcoming Tokyo 2020 Olympics. Each year, EF publishes the English Proficiency Index measuring the English ability of adults in countries across the world.
联系方式
- Email：payroll.china@EF.com
- 公司地址：地址：span英孚教育成人英语培训中心