上海招聘

Key Responsibilities

Develop and manage the outsourcing delivery contract relationships
Maintain client relationships related to day-to-day operations of the outsourcing contract(s)
Manage client expectations in conjunction with the Operating Group Client Account Senior Executive and Outsourcing Account Delivery Manager
Support delivery account reviews with:
Client and Operating Group Client Account Senior Executives
Outsourcing Account Delivery Manager
Outsourcing service delivery leads and commercial directors
Outsourcing Account Delivery Team leadership responsible for geographic groupings of contracts (i.e., Portfolio Delivery Leads)
Provide line of sight to SDO on behalf of the client, client business events and client objectives
Manage the operational and financial performance of the Outsourcing contract

Formalize contract delivery plans with the Clients, OADM and the OG Client Account SE together with the SDO
Manage new outsourcing service requests in coordination with outsourcing service delivery
Monitor adherence to the Accenture's and the client's policies and standards (e.g., project approval process, work request process, Business Continuity Management, Data Privacy and Security, Major Incident Escalation)
Helps set and conduct day-to-day management of outsourcing contract(s) service level agreements (SLAs), acting as a delivery escalation point around client priorities and issues
Single point of contact for SDO on the outsourcing contract
Improve mobilization/transition costs in conjunction with the delivery service providers
Effectively leverage our industrialized service model in day-to-day management of outsourcing contract(s)
Manage changes to all service-related formal agreements. This includes changes to Service Baseline, Service Level Agreement(s), Operational Level Agreement(s), and Balanced Scorecard
Provides a single point of contact for all demand requests
Conducts planning sessions with the client to identify a demand profile to develop the capacity plan
Facilitates the resolution of client issues
Drives full utilization of leveraged Enterprise Service capabilities, such as HR, Commercial & Contract Management, Financial Management and Facilities Management
Drives full utilization of Delivery Shared Services functions where possible, such as central provision of Labor Cost reports
Drive future Outsourcing growth

Work with OADM to drive incremental revenue growth through further expansion, extension or renewals of Outsourcing work at current clients
Leverage industry expertise to influence client outsourcing strategies
Participate in Operating Group-led account planning and forecasting activities

埃森哲公司注册成立于爱尔兰，是一家全球领先的专业服务公司，依靠卓越的数字化能力，为客户提供战略与咨询、互动营销、技术和运营服务及解决方案。凭借独特的业内经验与专业技能，以及翘楚全球的卓越技术中心和智能运营中心，我们业务涵盖40多个行业，以及企业日常运营部门的各个职能。埃森哲是《财富》全球500强企业之一，目前拥有约50.5万名员工，服务于120多个国家的客户。我们坚持以创新促发展，帮助客户提升绩效，持续创造价值。

埃森哲在大中华区开展业务30余年，拥有一支1.6万多人的员工队伍，分布于多个城市，包括北京、上海、大连、成都、广州、深圳、香港和台北等。作为可信赖的数字化转型卓越伙伴，我们正在更创新地参与商业和技术生态圈的建设，帮助中国企业和政府把握数字化力量，通过制定战略、优化流程、集成系统、部署云计算等实现转型，提升全球竞争力，从而立足中国、赢在全球。

详细信息，敬请访问埃森哲公司主页 www.accenture.com 以及埃森哲大中华区主页 www.accenture.cn。