Customer Care Executive (Japanese)
Booking.com(Shanghai)Co.,Ltd.
- 公司规模：少于50人
- 公司性质：外资(欧美)
- 公司行业：酒店/旅游 互联网/电子商务
职位信息
- 发布日期：2012-07-30
- 工作地点：上海
- 招聘人数：3
- 工作经验：一年以上
- 学历要求：大专
- 语言要求：日语精通
英语熟练 - 职位类别：客服专员/助理(非技术) 投诉专员
职位描述
BOOKING.COM is the market leader of online hotel reservations in Europe. Since 1996 our team has expanded to over 3500 professionals from hotel, finance, internet technology and marketing businesses. Today Booking.com provides online hotel reservations in the best possible way, with six Customer Care Contact Center around the world. We believe that the passion of our employees is our strength and this is what drives us towards outstanding performance.
Join us as a CUSTOMER SERVICE EXECUTIVE in a dynamic, pleasant, sophisticated and international work environment. A culture that is open, innovative and performance orientated. Our scale and scope, commitment to people, and high standards of integrity make BOOKING.COM a great place to work.
Main Responsibilities
? Handle pre and post reservation inquiries by phone, e-mails and fax;
? Handle sales requests by phone and e-mail;
? Modify, change and/or cancel existing reservations;
? Outbound calls to hotels/guests to arrangement special requests;
? Liaison between guest and hotel to resolve complaints;
? Manage relationships with hotels by providing high levels of customer service and account management support.
Required Skills
? Excellent communication skills;
? Excellent commercial selling skills;
? Problem solving;
? Experience with internet and hotel industry;
? Sense of responsibility, independent and customer friendly.
Required Experience
? Our ideal candidate is fluent both written and spoken in English and native Chinese Mandarin;
? Available Full-time and flexible in your schedule;
? Available to attend a full-time paid training, several start dates from May 2012.
Booking.com is a fast growing environment. You must be extremely flexible to join our company as we constantly need to adapt our organization to the growth of our business.
Interested? Please apply directly at www.booking.com/jobs
Join us as a CUSTOMER SERVICE EXECUTIVE in a dynamic, pleasant, sophisticated and international work environment. A culture that is open, innovative and performance orientated. Our scale and scope, commitment to people, and high standards of integrity make BOOKING.COM a great place to work.
Main Responsibilities
? Handle pre and post reservation inquiries by phone, e-mails and fax;
? Handle sales requests by phone and e-mail;
? Modify, change and/or cancel existing reservations;
? Outbound calls to hotels/guests to arrangement special requests;
? Liaison between guest and hotel to resolve complaints;
? Manage relationships with hotels by providing high levels of customer service and account management support.
Required Skills
? Excellent communication skills;
? Excellent commercial selling skills;
? Problem solving;
? Experience with internet and hotel industry;
? Sense of responsibility, independent and customer friendly.
Required Experience
? Our ideal candidate is fluent both written and spoken in English and native Chinese Mandarin;
? Available Full-time and flexible in your schedule;
? Available to attend a full-time paid training, several start dates from May 2012.
Booking.com is a fast growing environment. You must be extremely flexible to join our company as we constantly need to adapt our organization to the growth of our business.
Interested? Please apply directly at www.booking.com/jobs
公司介绍
Booking.com, part of Priceline.com (Nasdaq:PCLN) is Europe's leading online hotel reservations agency by room nights sold, attracting over 35 million unique visitors each month via the Internet from both leisure and business markets worldwide.
Established in 1996, Booking.com offers competitive rates for any type of property, ranging from small independent hotels to a five star luxury. The site is available in 41 languages and offers over 275,000 hotels in 110 countries.
The company's headquarters are located in Amsterdam. We have more than 4,000 employees working in 55 offices worldwide. We believe that the passion of our employees is our strength and this is what drives us towards an outstanding performance.
We offer an international, young and dynamic working environment with a culture that is open, innovative and performance orientated.If you would like to be part of our team, if you think you can make a difference to our rapidly expanding business, come and have a look at our job opportunities.
Established in 1996, Booking.com offers competitive rates for any type of property, ranging from small independent hotels to a five star luxury. The site is available in 41 languages and offers over 275,000 hotels in 110 countries.
The company's headquarters are located in Amsterdam. We have more than 4,000 employees working in 55 offices worldwide. We believe that the passion of our employees is our strength and this is what drives us towards an outstanding performance.
We offer an international, young and dynamic working environment with a culture that is open, innovative and performance orientated.If you would like to be part of our team, if you think you can make a difference to our rapidly expanding business, come and have a look at our job opportunities.
联系方式
- 公司网站：http://www.booking.com
- 联系人：Sunny Ye