上海 [切换城市] 上海招聘上海客服及技术支持招聘上海客服专员/助理(非技术)招聘

客户服务专员 Customer Service Specialis

上海皮尔轴承有限公司

  • 公司性质:外资(欧美)
  • 公司行业:机械/设备/重工

职位信息

  • 发布日期:2014-05-16
  • 工作地点:广州
  • 招聘人数:若干
  • 职位月薪:面议
  • 职位类别:客服专员/助理(非技术)  

职位描述

In order to support the high speed growth, PEER China now invites high caliber personnel to take up the position of CS Specialist. The position will be located in Guangzhou and report to Operation Manager.

Job Summary
As a CS Specialist implement effectively and meet customer's request to achieve the company vision,strategy and objectives.

Key Responsibilities
-Support sales units of full services; process and maintain customer and supplier contacts; confirm PO properly, including pricing lead time confirm etc.; process timely order entry in ERP system;
-Coordinate with relevant internal dept's. (workshops), suppliers etc. for on-time delivery ;
-Follow up customers' payment with support from Finance dept.;
-Proactive management of customer needs with regular follow-up through order fulfillment ;
-Maintain and update customer data files in ERP system;
-Prepare monthly report or other reports requested;
-Fulfill jobs assigned by department manager when needed;
-Follow up on service inquiries to ensure that customers are satisfied with quality of service provided;
-Respond to and proactively resolve complaints and concerns.

Experience, Knowledge and Skills;
-Bachelor degree in Business Administration, Marketing, International trading, Logistics or other equivalent area;
-Familiar with Microsoft Office, Excel, Power point application and ERP system, fluency in speaking, reading and writing English and Chinese;
-Good communication skills and strong teamwork spirit; Ability to handle multi-tasks;
-Patient, honest, careful and can work under pressure; Self-motivated and quick to learn; Strong sense of responsibility; Passionate and initiative.
-At least 2 years working experience of customer service, marketing and business planning, supply chain and commercial in a multinational company; Manufacturing industry background preferred;
-To be familiar with Export &Import Process.

To apply
We offer attractive job challenges together with competitive remuneration and learning and development opportunities to the right candidate. Please email your CV and cover letter to hr.spz@peerbearing.com before May 31, 2014.

To learn more about PEER, please visit www.peerbearing.com

公司介绍

PEER于1941年在美国成立,是一家高速增长的全球化轴承生产制造商,提供可靠的球和滚子轴承解决方案。 目标行业为农业机械、电机电器、流体动力、工业传动、物料输送及非公路机械。 PEER有响应度高、适应性强的制造及服务能力,制造单位通过了ISO/TS 16949认证。 强有力的质量保证体系确保PEER可以交付高度稳定一致的产品。 在全球,PEER有超过1800名员工,在巴西、中国、德国、意大利、墨西哥及美国有销售运营公司,并在中国设有研发中心和数家制造厂。 从2008年开始,PEER成为SKF集团的一员,并继续作为独立品牌通过PEER的销售及供应渠道运营。 PEER营造一种专业的工作环境,鼓励员工的参与、重视员工的意见、支持员工的个人发展。在PEER工作不仅仅是拥有一份事业,更是进入一个充实的个人及职业生涯的大家庭。

联系方式

  • Email:hr.spz@peerchina.com
  • 公司地址:地址:span岚皋路567号品尊国际B座9楼