上海招聘

Job Summary / Job Purpose
1st Level Support for Application including Functional Support and Technical Support
EOD support for Application
Email/Call Support
Defect/Case/Request/Problem Management
Application Management and Regular Maintenance
THE JOB / 职责描述
Main Responsibilities /Accountabilities / Tasks
1) China Production Application System Support
- Support EOD Job
- Support Intraday Operation Issue Fixing
- Regular Application Management (health check/house keeping/other maintenance tasks)
- Application Maintenance Document Preparation/Update, include but NOT limit:
i. EOD Procedure
ii. Intraday Operation Procedure
iii. Application Monitoring
iv. Data Backup and Recovery Procedure
v. Routine Maintenance
vi. Knowledge Base Update
vii. Disaster Recovery Procedure
- Application Release(bug fixing, enhancement, project) preparation and deployment
- Support Application Version Upgrade
2 China Production Application System 1st Level Support
- User Calls Logging
- User Communication for Application Outage and Post-Mortem
- Incident/Defect-Fixing and Request fulfillment
3) China Testing/Training Application System Support
- Technical Environment Preparation
- Support EOD Issues Fixing
- Support Intraday Operation Issue Fixing
- Change Request Deployment
? Other ad hoc tasks / relevant responsibilities as assigned by the management

Candidate Profile
Working Experience /
Technical Skills & Know how
1. Experience with CRM/Marketing Application, or Banking Operations application is a must.
2. Basic programming skills.
3. Experience with Application Support.
4. Strong analytical and synthetic skills.
5. Ability to work with remote sites.
6. Good communication skills & strong motivation & organization skill.
7. Team Work.
8. Skills & Competencies: SQL skill is MUST
9. Language Skills: English, Chinese

Tangspac 是一家致力于IT 软件开发的新加坡公司。