上海招聘

职位 : 运营分析员

地点 : 上海

工作目标

突出的关注客户角色，侧重维护上海迪士尼度假区项目团队所有业务部门的IT 和内部用户的关系和专业形象。这个角色包括第一级和第二级的客户支持，结合企业互享服务团队指定的本地(级别)的网络管理。

工作职责

为内部用户提供第一级帮助台支持，并成为商业IT的焦点

在客户支持数据库中更新和维护 “服务请求单”

回答有关标准应用用法的咨询，并提供迪士尼技术解决方案

管理、协调并维护与第三方IT支持员工的关系，为客户提供支持

按需与IT小额采购员协调租赁/采购IT硬件和软件

在资产管理系统中维护所有IT硬件和软件的库存记录

与本地/区域/国际服务交付团队协调提供客户支持

按需为IT 部门提供行政支持

主动维护商业桌面环境，遵守迪士尼IT标准、政策和程序

按业务部门要求执行具体IT项目或按全球、国际或区域IT团队的指导协助完成工作

确保遵守本地软件执照的法规要求

强化硬件和软件采购和使用的企业标准

根据IT最佳惯例来协助改善/精简业务部门的业务流程

要求

教育:

计算机科学或相关专业学历

工作经验:

深入了解PC平台的技术知识，拥有帮助台和广域网/局域网技术的最新经验

服务提供经验，帮助台环境尤佳

4年以上相关系统支持、帮助台、培训或其它计算机相关经验

必须拥有Windows 操作系统和微软办公自动化经验

必须拥有组装电脑的实际经验

拥有Polycom系统和Smartboard系统的经验

知识:

必须拥有SSH组建和支持知识

必须拥有微软Active Directory的知识

必须拥有微软Sharepoint 良好知识

拥有AutoCAD知识尤佳

ITIL认证尤佳

语言技能:

中英文口头书面能力突出

其它:

突出组织和交付技能

系统有序的方法

技术才智

分析和问题解决技能

卓越的人际交往技能

成熟灵活的中英文沟通技能

文化灵敏度

高度的责任心、独立、自我驱动、能够在压力和紧张的时间表情况下工作

Job Purpose

Strong customer focused role focusing on maintaining the relationship and professional image between IT and internal users across all lines of businesses for the Shanghai Disneyland Project Team. The role includes first and second level client support combined with local (level) network administration as specified by the Enterprise Shared Services team.

Key Responsibilities

Provide 1st level helpdesk support to internal users and be the business’s IT focal point

Update and maintain “Service Tickets” in Client Support database

Answer queries concerning usage of standard applications and provide technical Disney complied solutions

Manage, co-ordinate and maintain relationships with 3rd party IT support staff in providing support to clients

Coordinate with IT casual buyer for the leasing/purchase IT hardware and software as required

Maintain the inventory records of all IT hardware and software in the asset management system

Coordinate with the local/regional/international service delivery teams for customer support

Perform administrative support for the IT department as required

Proactively maintain the Desktop environment for the business and adhere to Disney IT standards, policies and procedures

Work on specific IT projects required by the business or assist in initiatives as directed by global, International or regional IT teams

Ensure compliance with local legislative requirements for software licensing

Enforce corporate standards for hardware and software procurement and usage

Provide assistance in improving / streamlining the Lobs' business process based on IT best practices

Requirements

Education:

Degree in Computer Science or relevant

Experience:

In depth technical understanding of PC platforms and up-to-date experience on Help Desk and LAN/WAN technologies

Experience in service provision, preferably in a helpdesk environment

Minimum of 4 years relevant systems support, help desk, training or other computer related experience.

Experience with Windows OS and MS Office a must

Hands on experience on assembling PC a must

Hands on experience on Polycom system and Smartboard system.

Knowledge:

Good knowledge on perforce with SSH setup and support

Good knowledge on Microsoft Active Directory a must

Good knowledge on Microsoft Sharepoint a must

Knowledge on AutoCAD is a plus

ITIL certification is a plus

Language Skills:

Excellent command of English and Putonghua, both oral and written

Others:

Excellent organizing and delivery skills

Methodical, disciplined approach

Aptitude for technology

Analytical & problem solving skills

Excellent interpersonal skills

Highly developed and flexible communication skills in both English and Putonghua

Cultural sensitivity

Highly responsible, independent, self-motivated, able to work under pressure and tight schedule

作为全球家庭娱乐业的领军企业之一，上海迪士尼度假区为我们的游客带来独具一格的服务和珍藏一生的记忆。加入我们，在这个充满奇幻、想像、创意和探险的全新世界里，为每年数以百万的度假区游客创造欢乐。无论您的迪士尼旅程走向台前还是幕后，您都拥有无限机遇。
As one of the worldwide leaders in family entertainment, Shanghai Disney Resort delivers legendary service and a lifetime of memories for our guests. Joining us in a new world of fantasy, imagination, creativity and adventure involves creating happiness for the millions of guests who visit our Resort each year. Whether your career journey here is onstage or backstage, there are almost unlimited opportunities for growth and personal development at Shanghai Disney.
我们采取积极负责的方法与行动创造环境，以让我们能够尽可能地发挥我们的所长——那就是每一年为数百万来自全国和世界各地的游客打造神奇的游玩体验。作为对健康和安全承诺的一部分，我们要求所有新员工在入职前完成新冠疫苗的接种。
We are taking a responsible approach to creating environments that allow us to do what we do best – welcome and entertain millions of guests each year from across the country and around the world. As part of our commitment to health and safety, we require all newly-hired employees to be fully vaccinated against COVID-19 prior to their onboarding dates.