上海招聘

Summary:

The Administrative Officer’s (AO) primary duties are as Contract Processor, responsible for the accurate and timely processing of all documentation including customer club ownership applications, loan financing agreements, issuing of receipts for deposit monies taken, and ensuring the accuracy of all documentation relating to a club application.

The position is also responsible for the accurate accounting and recording of all monetary funds received. The Administrative Officer acting as Contract Processor will ensure that all required documentation is received and is accurate by checking off the Document Checklist.

Additional responsibilities include maintaining files on all new applicants and ensure that for security all original & copies of documents relating to new applicants is secured in locked file cabinets. The Administrative Officer will regularly update management at their preview centre and the Administration Manager on any missing or overdue documentation to ensure all sales applications are closed on time as per the established timeline for applications. The AO in contract processing will maintain a status report keeping details on the status of each sales application that has not closed.

In this particular position another responsibility will include overseeing administration and coordination of marketing efforts identified as the Guest Preview Program, Anantara Sanya Resort and Spa In-house Guest invitation and off-premise Guest Service Relation program, both designed to invite qualified prospects to visit Anantara Vacation Club Preview Centre presentations on the features and benefits of ownership. All plans, efforts and results are to communicated and reported as per schedules and at the request of AVC China marketing leaders.

Essential Duties & Responsibilities:

Includes the following; (Other duties may be assigned)

·Assist AVC Consultants and managers with any application contract requests

·Prepare all contract documents when guests apply for Ownership. Review all documents for accuracy and ensure contract originals are dispatched as per the schedule established,

·Communicate with Managers to ensure all contract documents are neat, accurate and comply with company policies and procedures, as well as any regulatory requirements,

·Act in an advisory position to managers and representatives to ensure compliance of company policy and procedures relating to contract documents,

·Support the production of qualified tours through direct bookings, lead collection or package sales. Driving tour delivery from GSR, In-House, Referrals, Events & Promotions.

·They work in accordance with budgeted targets established for each of AVC’s Preview Centres.

·Line leadership and supervision of GSR team leaders and GSRs

·Liaise with Human Resources and Marketing Supervisors regarding recruitment for new GSRs.

·Assist in the interview and hiring process for new Marketing GSR Team Leaders and associates, as required.

·Oversee GSR performance expectations, and communicate to all GSR associates and supervisors

·Ensure that at all times you represent the company in an ethical, moral and professional manner, ensuring that the company and its associated brands are not compromised,

·Respect and participate with your fellow colleagues to maintain a ‘one team’ ethos.

·Checking weekly duty roster and record the attendance of all associates work in Sanya preview centre, keeping track of any changes involved with regard to change of duty roster or personnel on emergency leave such as medical leave or compassionate leave. Provide monthly attendance report to NEA HR officer.

KEY PERFORMANCE INDICATORS:

·Accuracy of sales application data entry

·Timeliness of follow up with any outstanding documentation and/or issues in relation to unclosed applications

·Attainment of high internal and external customer satisfaction,

·Has good standards of grooming, personal hygiene, dress code and maintains punctuality,

·An active and positive team member,

·Performance reviews will be conducted on a regular basis and may require coaching programs to enhance skills and overall productivity. This position will be measured against the following criteria:

·Achieving budget requirements in relation to tours, leads, package sales, and cost control.

·Maintaining associate satisfaction with their role through motivation & morale building

·Ensure that AVC operational standards are met in relationship to Team Values and Goals in dealing with internal and external contacts of AVC

·Ensuring staffing levels are at a sufficient level to cover all promotional sites and hours

·Displaying personal motivation and effort to assist in the smooth operations and profitable performance of all promotional events.

·Demonstrating willingness to seek new knowledge in the forms of management skills, motivating employees, morale building and sales techniques, through reading, researching and seminar attendance.

·Ensuring that AVC standards are met in relationship to Team Values and Goals in dealing with internal and external contacts of APVC

·Achieve specific monthly tours as required in the overall project budget.

Education and/or Experience:

A Minimum of six months to one years related education and training; plus business and/or administrative education.

·Previous experience in accurate data contracts control and clerical, numerical competency,

·High school or equivalent standard of education,

Skills / Abilities:

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations are made to enable individuals with disabilities to perform the essential functions.

·Accuracy and timeliness of data processing input,

·Attention to detail, good follow up discipline,

·Excellent communication skills,

·Works independently, as well as being an active team player,Presents oneself as a professional role model

Anantara Vacation Club (AVC) is Asia’s leader in the luxury Shared Ownership (timeshare) sector of the hospitality industry. With a regional collection of exquisite resorts, and global partnerships offering thousands of dream destinations, AVC exemplifies the highest standards for both its Owners and Associates.
安纳塔拉度假会是奢华产权共享服务业中的翘楚，在亚洲享誉盛名。安纳塔拉豪华度假会为拥有会籍的业主提供数以千计位于迷人国度的精选度假酒店, 及其全球合作伙伴旗下的奢华酒店的别墅及套房。安纳塔拉度假会堪称高品质标准的典范。

Amidst a robust regional economy, AVC leads all competitors in innovation and progress. In 2012, AVC was crowned with SE Asia Property’s Award for ‘Best Shared Ownership Development’, and ARDA’s best ‘New Owner Package’.
在快速增长的经济环境中, 安纳塔拉度假会带领着市场不断创新和进步。2012年，安纳塔拉度假会在南亚项目中荣获“最佳产权共享发展”奖以及最佳“新业主系列”奖。

Anantara Vacation Club's parent is one of Thailand's largest hospitality, retail and restaurant operators – Minor International. The company now employs over 25,000 service professionals at more than 30 hotels and resorts (with an additional 15 in the pre-opening phase), over 1,200 restaurants, some 35 spas and more than 300 retail outlets who have the pleasure of serving over 90 million customers in 20 countries every year.
安纳塔拉度假会的母公司是泰国最大的酒店、零售和餐饮运营商——麦诺（MINOR）国际集团。公司现在雇佣了超过25,000名的服务人员, 运营超过80家酒店、度假村和物业 (另外还有15家计划开业中), 超过1200家餐厅, 35间水疗中心和超过300个零售网点。每年服务于来自全世界20多个国家的9000多万客户。

Due to AVC’s rapid growth and success, we are now seeking people who share our passion for helping our Customers create their own amazing stories and memories. We welcome dynamic competitive individuals who have a proven success record in their own field. Direct industry experience is not important - our people have previously worked in many different areas including Real Estate, Leisure & Tourism, Law, pharmaceutical sales, and general business management to name just a few.
随着安纳塔拉度假会的快速成长和成功，我们诚挚邀请有志之士一起来与我们分享热情，并为我们的客人创造独特的体验和美好回忆。我们热情期待在各自领域取得成功、充满活力和竞争力的精英加入我们。我们的同仁来自许多不同的行业，包括房地产行业，休闲度假旅游产业，法律界，制药行业，以及商业管理等众多领域。

Our Associates live and work in some of the world’s most exciting and beautiful locations, including Shanghai, Sanya, Hong Kong, Bangkok, Phuket, Koh Samui, Bali, and Singapore.
我们的员工遍布世界上最振奋人心和美丽的区域， 包括上海、三亚、香港、曼谷、普吉岛、苏梅岛、巴厘岛以及新加坡。

Line Associate, Supervisory, Management and Executive positions are available, in each of the following specialisations:
从普通员工、主管、部门经理，到公司高级行政人员，我们提供广阔的职位发展机会