上海招聘

POSITION PURPOSE

Responds to and processes requests in manner that optimizes customer satisfaction. Provides assistance in use of all computer technology provided by Information Services (IS) to enterprise.


RESPONSIBILITIES AND RESULTS
? Serves as single point of contact for technology support to members using Haworth computer systems.
? Communicates clearly and courteously with members calling for assistance and is measured by the quality surveys.
? Provides first-level support and problem resolution to technology customers, with ultimate goal to provide resolution as close to customer level as possible.
? Logs information concerning calls into automated system to track history of calls and resolutions, utilizing personal computer (PC) and keyboard/mouse.
? Provides appropriate escalation of support requests to ensure meeting customers expections.
? Provides input for process and procedure improvements Global Support Services area.
? Completes tasks and assignments related to system implementations directed by management.
? Completes tasks and assignments related to processes and improvements in Service Desk area of responsibility.
? Ensures production system availability and schedules completion and escalates all processing failures.
? Ensures network availability by monitoring and escalating system alerts and failures.
? Ensures member requests for technology systems are fulfilled within SLA


QUALIFICATIONS
Education
Associates degree in computer science or information systems or equivalent.

Work Experience
? One year experience in technology support.
? Ability to maintain confidentiality when working with sensitive data
? Broad technical and organizational skills, with good attention to detail

Skills and Knowledge:
? Familiarity with information technologies and their application to business processes
? Excellent PC, keyboard/mouse skills.
? Communication, and interpersonal skills.
? Ability to adapt to change and to learn quickly;
? Work well under pressure and quickly assess and respond to customer issues.
? Strong data-gathering and problem-solving skills required.
? Ability to maintain confidentiality when working with sensitive data
? Work with diverse global customers.

BEHAVIORAL REQUIREMENTS
? Displays professional demeanor and presence with internal customers, members, and co-workers that connotes friendly, knowledgeable, approachable, yet authoritative, resource person. Observable behaviors of this include warmth, sense of humor, enthusiasm, interest, energy, mental alertness, and positive, even-tempered disposition.
? Maintains confidentiality; displays professional behavior; remains friendly and approachable.
? Supports team-based environment, working together toward achieving vision of plan and company. Works collaboratively with all departmental and organizational levels. Maintains effectiveness by being adaptable and flexible when dealing with change in work environment.
? Exhibit and promotes enthusiasm. Is passionate and engaged, demonstrating sense of urgency toward achieving company initiatives.
? Supports and positively embraces changes. Sets goals, measures performance, and seeks ways to continuously improve business processes. Constructively identifies and/or implements changes to improve timeliness, quality, and costs.
? Offers solutions for problems or issues that arise, through continuous improvement process; works collaboratively with others.
? Sets goals and makes continuous progress at personally growing and developing professional knowledge and skills.
? Respects others and demonstrates such respect through promptly responding to issues, being on time, and following through on work assignments to completion.
? Acts responsibly with company's property, resources, information, and use of paid work time.

海沃氏家具（上海）有限公司是一家美国独资企业，总部设在美国密歇根州。我公司是一家专业设计、生产和销售高端办公家具的跨国公司，在行业内处于世界领先水平，年销售量达到10亿美元。我公司在世界126个国家设立了分公司，员工超过了6,000人，全球共有81个销售办公室和展示厅，共获得了350多个产品专利。

海沃氏家具（上海）有限公司是海沃氏集团设立于亚洲的总部，于1997年在上海浦东新区外高桥自由贸易试验区建厂，投资为1750万美元。目前在上海市静安区和北京市朝阳区各设有一个销售办公室和销售展示厅。除中国以外，在亚太地区开展业务的地区还有：中国香港、日本、新加坡、吉隆坡、墨尔本、悉尼、班加罗尔、新德里、曼谷等。

随着中国市场及亚太区业务的不断激增，现有多个空缺职位，欢迎各类专业人士前来应聘。

我们诚邀各类优秀人才的加入，公司拥有和谐、开放、创新、积极的公司文化，提供良好的工作环境、福利及发展空间。


We are a global leader in office systems solution and are driven by helping our clients to create environments that engage their people, spirit their imaginations and foster peak performance.
  
Headquartered in Michigan of U.S.A, Haworth has 6,000 employees worldwide in 126 countries.

Haworth Furniture (Shanghai) Company Ltd. is a wholly foreign-owned enterprise, established in May, 1997 in Shanghai, with an investment of USD 1750 million.

As part of our business expansion plan in China, we are looking for talents to join us!