上海招聘

We are looking for young talents with customer experience to join our vibrant team as Study Advisors to monitor progress, provide solutions and advice to online corporate students.
· Offer call service (inbound and outbound) in Chinese and, if requested by the customer, in English.
· Provide advice through WeChat application if requested by customer.
· Follow up on a monthly basis on our student progress via phone and emails.
· Provide advises on how to achieve personal and company targets by setting clear goals
· Motivate and guide our students through our online school
· Present the different school features and options in order to provide a customized service
· Respond to all questions directly or by relaying to our Customer Service
· Overcome students objections by giving personal solutions to manage time and progress
· Meet the operations requirements of quality and productivity
· Follow the processes and procedures in place
· Enter accurate comments following conversations with customers into our database
· Manage to call all students on their due dates.
Skills:
Computer literate
Well spoken
Passionate
Organized
Motivational
Team spirit
Ability to build rapport with customers
Willing to take on challenges
1 year Call center experience or customer experience.
Fluent level of English both written and spoken (Level 6 and higher)
Preferred age: 20 – 30 years old.

EF英孚教育创立于1965年，以“打破人与人之间所有语言，文化和地域上的界限”为目标，自创立之日起一直走在英语教育的前端。如今，EF 英孚教育已跃居为全球最大的私人教育机构，在全球50多个国家设立了400多所培训中心，学员近1,500万。在中国，英孚已经在50多个城市设立了100多所英语培训中心。旗下产品线囊括了成人英语、少儿英语、企业培训、海外游学、出国留学等等，涵盖了市场的各个层面。