知名美资包装产品公司招聘客服(职位编号：200133752)
上海万宝盛华人力资源有限公司
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：专业服务(咨询、人力资源、财会)
职位信息
- 发布日期：2014-04-30
- 工作地点：上海
- 招聘人数：若干
- 工作经验：三年以上
- 学历要求：本科
- 职位月薪：面议
- 职位类别：客服专员/助理(非技术)
职位描述
Job Descriptions:
- Process and track orders entry, status and product availability, follows policy to ensure accuracy in pricing during order entry to facilitate timely and accurate invoicing. Handle customer complaints and settle customer disputes.
全程跟踪订单的状态和产品可用性。依照价格政策以确保发票开出期间订单输入的及时行和准确性。处理客户投诉及处理客户纠纷。
- Builds positive rapport and maintains effective relationships with customers, anticipates customer requirements and integrates into supply chain practices.
建立于客户的积极沟通，并保持有效的合作关系，预见客户需求并反馈到物流操作
- Partner with sales support, plant and technical personnel concerning aspects of customer orders / inquiries and issue to provide superior service.
以销售、工厂和技术支持的合作伙伴身份参与管理客户的订单，并提供优质的服务
- Provide insight and suggestions on improving supply chain practices with the goal of improving responsiveness while minimizing system costs.
提供洞察力和建议以提高物流操作，以达到提高响应能力，同时减少系统成本的目标。
- Provide coverage for other ARs in their absence and maintain a logically organized work station to facilitate back-up coverage.
在其他客服同事缺席的情况下，提供支持，确保有条理的工作状态。
Job Requirements:
- 3 year of working experience in the area of customer services. Experience in logistics will be an added advantage
- Good communication and interpersonal skills, attention to details
- Proactive & innovative in seeking alternatives
- Language : Fluent English and Mandarin and local dialects as appropriate
- Process and track orders entry, status and product availability, follows policy to ensure accuracy in pricing during order entry to facilitate timely and accurate invoicing. Handle customer complaints and settle customer disputes.
全程跟踪订单的状态和产品可用性。依照价格政策以确保发票开出期间订单输入的及时行和准确性。处理客户投诉及处理客户纠纷。
- Builds positive rapport and maintains effective relationships with customers, anticipates customer requirements and integrates into supply chain practices.
建立于客户的积极沟通，并保持有效的合作关系，预见客户需求并反馈到物流操作
- Partner with sales support, plant and technical personnel concerning aspects of customer orders / inquiries and issue to provide superior service.
以销售、工厂和技术支持的合作伙伴身份参与管理客户的订单，并提供优质的服务
- Provide insight and suggestions on improving supply chain practices with the goal of improving responsiveness while minimizing system costs.
提供洞察力和建议以提高物流操作，以达到提高响应能力，同时减少系统成本的目标。
- Provide coverage for other ARs in their absence and maintain a logically organized work station to facilitate back-up coverage.
在其他客服同事缺席的情况下，提供支持，确保有条理的工作状态。
Job Requirements:
- 3 year of working experience in the area of customer services. Experience in logistics will be an added advantage
- Good communication and interpersonal skills, attention to details
- Proactive & innovative in seeking alternatives
- Language : Fluent English and Mandarin and local dialects as appropriate
公司介绍
Manpower是全球弹性用工和长期人才解决方案的领导者，致力于提供商业所需的灵活用工方案。通过我们值得信赖的品牌形象，为客户构建人才库，快速满足客户的人力需求。并时时评估和发展我们雇员所拥有的技能，使他们拥有与时俱进的技能，按时保质出色地完成每一项工作。
我们提供企业人才培养服务。我们根据企业人才发展战略、岗位职能等设计人才培训系统方案，使人岗合一、展现个人魅力。在实现个人、团队、公司目标的同时，提升个人全面技能，达到企业可持续发展，使企业及个人在风云变幻环境中成为赢家。
我们提供企业人才培养服务。我们根据企业人才发展战略、岗位职能等设计人才培训系统方案，使人岗合一、展现个人魅力。在实现个人、团队、公司目标的同时，提升个人全面技能，达到企业可持续发展，使企业及个人在风云变幻环境中成为赢家。