500强美资娱乐巨头 IT Operations Analyst(职位编号：200134936)
上海万宝盛华人力资源有限公司
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：专业服务(咨询、人力资源、财会)
职位信息
- 发布日期：2014-04-30
- 工作地点：上海
- 招聘人数：1
- 工作经验：三年以上
- 学历要求：本科
- 职位月薪：面议
- 职位类别：Helpdesk 技术支持 技术支持/维护工程师
职位描述
Job Description
Strong customer focused role focusing on maintaining the relationship and professional image between IT and internal users across all lines of businesses of Company International. The role includes first and second level IT support.
- Provide 1st and 2nd level helpdesk support to internal users
- Update and maintain “Service Tickets” in Service Manager system
- Answer queries concerning usage of standard applications and provide technical Company complied solutions
- Coordinate with the local/regional/international service delivery teams for customer support
- Perform administrative support for the IT department as required
- Proactively maintain the Desktop environment for the business and adhere to Company IT standards, policies and procedures
- Work on specific IT projects required by the business or assist in initiatives as directed by global, International or regional IT teams
- Ensure compliance with local legislative requirements for software licensing
- Provide assistance in improving / streamlining the Lobs' business process based on IT best practices
"Requirements
Education:
Degree in Computer Science or relevant
Requirement
- In depth technical understanding of PC platforms and up-to-date experience on Help Desk and LAN/WAN technologies
- Experience in service provision, preferably in a helpdesk environment
- Minimum of 3 years relevant systems support, help desk, training or other computer related experience.
- Good skill in English and Chinese
- Experience with Windows OS and MS Office a must
- Hands on experience on assembling PC/Mac is a must
- Hands on experience on Polycom/Cisco telephone system
- Good knowledge on Microsoft Active Directory a must
- ITIL/PMP certification is a plus
Strong customer focused role focusing on maintaining the relationship and professional image between IT and internal users across all lines of businesses of Company International. The role includes first and second level IT support.
- Provide 1st and 2nd level helpdesk support to internal users
- Update and maintain “Service Tickets” in Service Manager system
- Answer queries concerning usage of standard applications and provide technical Company complied solutions
- Coordinate with the local/regional/international service delivery teams for customer support
- Perform administrative support for the IT department as required
- Proactively maintain the Desktop environment for the business and adhere to Company IT standards, policies and procedures
- Work on specific IT projects required by the business or assist in initiatives as directed by global, International or regional IT teams
- Ensure compliance with local legislative requirements for software licensing
- Provide assistance in improving / streamlining the Lobs' business process based on IT best practices
"Requirements
Education:
Degree in Computer Science or relevant
Requirement
- In depth technical understanding of PC platforms and up-to-date experience on Help Desk and LAN/WAN technologies
- Experience in service provision, preferably in a helpdesk environment
- Minimum of 3 years relevant systems support, help desk, training or other computer related experience.
- Good skill in English and Chinese
- Experience with Windows OS and MS Office a must
- Hands on experience on assembling PC/Mac is a must
- Hands on experience on Polycom/Cisco telephone system
- Good knowledge on Microsoft Active Directory a must
- ITIL/PMP certification is a plus
公司介绍
Manpower是全球弹性用工和长期人才解决方案的领导者，致力于提供商业所需的灵活用工方案。通过我们值得信赖的品牌形象，为客户构建人才库，快速满足客户的人力需求。并时时评估和发展我们雇员所拥有的技能，使他们拥有与时俱进的技能，按时保质出色地完成每一项工作。
我们提供企业人才培养服务。我们根据企业人才发展战略、岗位职能等设计人才培训系统方案，使人岗合一、展现个人魅力。在实现个人、团队、公司目标的同时，提升个人全面技能，达到企业可持续发展，使企业及个人在风云变幻环境中成为赢家。
我们提供企业人才培养服务。我们根据企业人才发展战略、岗位职能等设计人才培训系统方案，使人岗合一、展现个人魅力。在实现个人、团队、公司目标的同时，提升个人全面技能，达到企业可持续发展，使企业及个人在风云变幻环境中成为赢家。