Reservation Manager 预订部经理
上海东方佘山索菲特大酒店
- 公司规模：500-1000人
- 公司性质：合资(欧美)
- 公司行业：酒店/旅游
职位信息
- 发布日期：2012-08-23
- 工作地点：上海-松江区
- 招聘人数：1
- 工作经验：三年以上
- 学历要求：大专
- 语言要求：普通话精通
英语精通 - 职位类别：其他
职位描述
SOFITEL LUXURY HOTEL COMMITMENTS:
投身于索菲特豪华品牌：
1. To provide refined service by man and woman who take pleasure in providing pleasure
提供精致服务，快乐着提供快乐。
2. To think and act Luxury
豪华的思想和行动。
3. To be committed in executing services with passion for excellence
热忱投身于优质服务的创造
4. To execute Sofitel Luxury Savoir-Faire and delivering inspired moments in a personalized way
贯彻豪华索菲特服务技巧，启发灵感，创造客人个性体验
5. To provide services with emotion, with passion, with soul, with sincerity, with confidence and being serene
将您的服务，注入情感、热忱、灵魂、真诚、自信以及宁静
6. Commitment in creating a harmonious environment with highly motivated inspired team ……..where life is Magnifique for guests and all team members
共同创造和谐、积极、充满灵感的团队，与客人一同享受生活的美妙
1. GENERAL DUTIES: 主要职责
i. Assists the Revenue Manager in the day-to-day operation in such a manner as to bring into effect the high degree of service and efficiency throughout the Reservations department
在预订部日常的运作中协助收入经理，以达到高效率高质量的服务
ii. Oversees and supervises the overall performance of the department to ensure all daily tasks and duties are completed on time
监控和督导整个部门的运作和表现，使所有工作按时完成
iii. Develops, organizes and implements on-the-job training to Reservations Agents
为预订部员工开发，组织和实施工作培训
2. MAJOR RESPONSIBILITIES: 职责和方法
i. Be knowledgeable about hotel room status, inventory, promotions, facilities and different services offered throughout the hotel
全面了解饭店客房情况，推广活动，整个饭店的设施设备及服务
ii. Communicates to Reservations Agents current sales strategy, promotional efforts and other hotel activities
与预订人员沟通销售战略，促销活动及其它饭店活动
iii. Oversees and supervises the overall office performance as well as individual Reservations Sales Agents’ performance
监督管理整个办公室及每名员工的工作
iv. Monitors staffing requirements including the workload of individual reservation associates and co-ordinates Reservations Sales Agents’ roaster
密切关注员工要求，包括注意预订部每位员工的工作量及员工排班
v. Reviews the expected arrival report daily
每日在电脑中查看预计抵达客人报表
vi. Follows up on current month group rooming list
跟催当月抵达团队名单
vii. Ensures commission requests are followed up
确保有人跟进佣金事宜。
viii. Controls rate programs such as open/close for Reservations Sales Agents to sell after cut-off days or in excess of allotment
控制价格结构，例如：过截止时间后，或超过已定配额时有权打开或关闭价格系统
ix. Prepares monthly production reports and distributes to appropriate parties
打印每月售房报表，并负责分发给相关人员
x. Ensures all reservations are thoroughly reviewed for accuracy prior to guest’s arrival.
在预订客人到达之前，确保全面检查所有的预订
xi. Monitors room sales based on rate strategies to increase revenues
在价格战略的基础上，控制房间的销售以增加收入
xii. Takes care of the department in the absence of Revenue Manager
在收益经理不在的情况下监管部门运作
xiii. Builds rate programs in Fidelio whenever necessary
在需要的情况下，在Oprea系统里建立价格计划
xiv. Updating the Reservations Manual
不断的更新预订手册
xv. Implements inventory control and selling strategies.
实施房间储备控制和销售战略
xvi. Monitors group reservation activities.
管理团队预订活动
xvii. Reviews all arrivals on tight periods to minimize unexpected "wash" or cancellations
在酒店房间紧张的情况下，查阅所有的预计抵达报表，以最大限度避免意外的“洗房” 和订房取消
xviii. Monitors call handling to maximize opportunities in upwelling
监督电话的接听，以最大限度地抓住机会上升销售
xix. Assists any associates in his/her job performance, when required, to ensure uest satisfaction
如果需要，帮助任何其他员工提高工作表现以使客人满意
xx. Carries out other tasks as directed by immediate superior
完成 直接上级交代的其他任务
xxi. Analyses, evaluates and improves personal performance on a continual basis
不断分析、评估、提高个人表现
xxii. Abides by the Sofitel Employee Handbook.
遵守索菲特酒店员工守则。
xxiii. Abides by both the hotel and Sofitel policies and procedures.
遵守索菲特酒店程序及政策
3. HUMAN RESOURCES RESPONSIBILITIES: 人事职责
i. .Establish rapport among co-employees at all levels.
和同事之间和睦相处。
4. REPORTING TO 工作关系
i. Reports directly to Revenue Manager.
向收益经理汇报工作。
6. REPLACEMENT AND TEMPORARY MISSION 替代和临时职责
i. Must be ready and responsible when assigned to other positions as may be required by the Director of Sales
随时准备完成销售总监安排的工作，并对此负责。
Qualifications: 资格条件
？ Strong oral and written communication skills
熟练的口语和书面沟通能力
？ Ability to work effectively in a team environment and take initiative
有效率的团队工作能力以及主动性
？ Computer skills (word processing and spreadsheet)
电脑操作技能 （文档和电子数据表格处理）
投身于索菲特豪华品牌：
1. To provide refined service by man and woman who take pleasure in providing pleasure
提供精致服务，快乐着提供快乐。
2. To think and act Luxury
豪华的思想和行动。
3. To be committed in executing services with passion for excellence
热忱投身于优质服务的创造
4. To execute Sofitel Luxury Savoir-Faire and delivering inspired moments in a personalized way
贯彻豪华索菲特服务技巧，启发灵感，创造客人个性体验
5. To provide services with emotion, with passion, with soul, with sincerity, with confidence and being serene
将您的服务，注入情感、热忱、灵魂、真诚、自信以及宁静
6. Commitment in creating a harmonious environment with highly motivated inspired team ……..where life is Magnifique for guests and all team members
共同创造和谐、积极、充满灵感的团队，与客人一同享受生活的美妙
1. GENERAL DUTIES: 主要职责
i. Assists the Revenue Manager in the day-to-day operation in such a manner as to bring into effect the high degree of service and efficiency throughout the Reservations department
在预订部日常的运作中协助收入经理，以达到高效率高质量的服务
ii. Oversees and supervises the overall performance of the department to ensure all daily tasks and duties are completed on time
监控和督导整个部门的运作和表现，使所有工作按时完成
iii. Develops, organizes and implements on-the-job training to Reservations Agents
为预订部员工开发，组织和实施工作培训
2. MAJOR RESPONSIBILITIES: 职责和方法
i. Be knowledgeable about hotel room status, inventory, promotions, facilities and different services offered throughout the hotel
全面了解饭店客房情况，推广活动，整个饭店的设施设备及服务
ii. Communicates to Reservations Agents current sales strategy, promotional efforts and other hotel activities
与预订人员沟通销售战略，促销活动及其它饭店活动
iii. Oversees and supervises the overall office performance as well as individual Reservations Sales Agents’ performance
监督管理整个办公室及每名员工的工作
iv. Monitors staffing requirements including the workload of individual reservation associates and co-ordinates Reservations Sales Agents’ roaster
密切关注员工要求，包括注意预订部每位员工的工作量及员工排班
v. Reviews the expected arrival report daily
每日在电脑中查看预计抵达客人报表
vi. Follows up on current month group rooming list
跟催当月抵达团队名单
vii. Ensures commission requests are followed up
确保有人跟进佣金事宜。
viii. Controls rate programs such as open/close for Reservations Sales Agents to sell after cut-off days or in excess of allotment
控制价格结构，例如：过截止时间后，或超过已定配额时有权打开或关闭价格系统
ix. Prepares monthly production reports and distributes to appropriate parties
打印每月售房报表，并负责分发给相关人员
x. Ensures all reservations are thoroughly reviewed for accuracy prior to guest’s arrival.
在预订客人到达之前，确保全面检查所有的预订
xi. Monitors room sales based on rate strategies to increase revenues
在价格战略的基础上，控制房间的销售以增加收入
xii. Takes care of the department in the absence of Revenue Manager
在收益经理不在的情况下监管部门运作
xiii. Builds rate programs in Fidelio whenever necessary
在需要的情况下，在Oprea系统里建立价格计划
xiv. Updating the Reservations Manual
不断的更新预订手册
xv. Implements inventory control and selling strategies.
实施房间储备控制和销售战略
xvi. Monitors group reservation activities.
管理团队预订活动
xvii. Reviews all arrivals on tight periods to minimize unexpected "wash" or cancellations
在酒店房间紧张的情况下，查阅所有的预计抵达报表，以最大限度避免意外的“洗房” 和订房取消
xviii. Monitors call handling to maximize opportunities in upwelling
监督电话的接听，以最大限度地抓住机会上升销售
xix. Assists any associates in his/her job performance, when required, to ensure uest satisfaction
如果需要，帮助任何其他员工提高工作表现以使客人满意
xx. Carries out other tasks as directed by immediate superior
完成 直接上级交代的其他任务
xxi. Analyses, evaluates and improves personal performance on a continual basis
不断分析、评估、提高个人表现
xxii. Abides by the Sofitel Employee Handbook.
遵守索菲特酒店员工守则。
xxiii. Abides by both the hotel and Sofitel policies and procedures.
遵守索菲特酒店程序及政策
3. HUMAN RESOURCES RESPONSIBILITIES: 人事职责
i. .Establish rapport among co-employees at all levels.
和同事之间和睦相处。
4. REPORTING TO 工作关系
i. Reports directly to Revenue Manager.
向收益经理汇报工作。
6. REPLACEMENT AND TEMPORARY MISSION 替代和临时职责
i. Must be ready and responsible when assigned to other positions as may be required by the Director of Sales
随时准备完成销售总监安排的工作，并对此负责。
Qualifications: 资格条件
？ Strong oral and written communication skills
熟练的口语和书面沟通能力
？ Ability to work effectively in a team environment and take initiative
有效率的团队工作能力以及主动性
？ Computer skills (word processing and spreadsheet)
电脑操作技能 （文档和电子数据表格处理）
公司介绍
Sofitel Shanghai Sheshan Oriental
上海东方佘山索菲特大酒店
The Sofitel Shanghai Sheshan Oriental is located in Songjiang District, Shanghai, about 20 minutes from Hongqiao Airport. Designed by renowned architects from Smallwood, Reynolds, Stewart, Stewart & Associates Pte.Ltd.based in Atlanta Georgia USA, this unique and exclusive platinum 5 star deluxe hotel has vibrant Tuscany style architecture featured with lagoons, water falls, exotic tropical landscaping designed by Belt Collins, a world leader in landscaping
上海东方佘山索菲特大酒店，位于上海市松江区，距离虹桥机场20分钟。酒店的建筑设计是总部设在美国乔治亚洲，亚特兰大世界知名SRSS建筑设计公司。酒店的建筑风格是托斯卡纳风格，以白金五星级标准设计，风格独特。景观园林设计公司是排名世界前列的贝尔高林，以人工湖，瀑布，热带园林景观为主。
The hotel provides 368 guestrooms, 7 ministerial villas, CLUBMILLESIMETM, 5 restaurants, 4 bars, 2,536 sqm of conference facilities, 3,135 sqm of Eco LE SPA, indoor and outdoor pools, SOFITTM Health Club, golf driving range, squash courts and tennis courts.
酒店包含368间客房，7栋别墅，索菲特行政俱乐部, 5个餐厅，4个酒吧，以及2,536平方米的会议设施，以及3,135平方米的生态水疗，室内、室外游泳池，健康中心，高尔夫练习场，壁球场和网球场。
Dear applicant,
亲爱的应聘者，
Thank you for your interest in wishing to join Sofitel Luxury Brand at the Sofitel Shanghai Sheshan Oriental, we are committed to review your application with the high degree of consideration, however, the most suitable candidate will be selected to fill in the appropriate position applied for
非常感谢您应聘索菲特豪华品牌上海东方佘山索菲特大酒店，我们秉承将合适的人安排在合适的岗位上的原则，认真阅读你的申请并慎重做出录用决定。
Your application has to be filled in full and please kindly upload your recent passport photo to the online application form.
您需要完整填写申请，将你的近期证件照和你的申请一起上传。
If you wish, you are also invited to personally apply at our Human Resources office every Tuesday, from 2:00pm to 5:00 pm.You may take the East Entrance and find the Human Resources Office in the basement of the hotel.
如果您愿意，也欢迎您在每周二下午两点到下午五点期间到我们人力资源办公室应聘。你可以从酒店东门（近嘉松南路）进入酒店，人力资源办公室位于酒店地下一层。
If you are not being contacted within two weeks since the date you have submitted your application, this results that the position has been filled-in already, however, your application will be kept in the potential talent file.We thank you for your interest in joining our team, wishing you a very successful searching for the position that you are looking for and a successful future in the hotel industry.
如果从提交申请当日起两周内您还没有收到我们的回复，有可能是由于我们提供的职位有限，暂时不能满足你的需求，但您的资料将保存在我们的人才库中。我们再次感谢你来应聘我们酒店，祝你在未来的求职路上一帆风顺，也期待你在酒店行业创造成功的未来。
非中介不收费，请勿转载！
上海东方佘山索菲特大酒店
The Sofitel Shanghai Sheshan Oriental is located in Songjiang District, Shanghai, about 20 minutes from Hongqiao Airport. Designed by renowned architects from Smallwood, Reynolds, Stewart, Stewart & Associates Pte.Ltd.based in Atlanta Georgia USA, this unique and exclusive platinum 5 star deluxe hotel has vibrant Tuscany style architecture featured with lagoons, water falls, exotic tropical landscaping designed by Belt Collins, a world leader in landscaping
上海东方佘山索菲特大酒店，位于上海市松江区，距离虹桥机场20分钟。酒店的建筑设计是总部设在美国乔治亚洲，亚特兰大世界知名SRSS建筑设计公司。酒店的建筑风格是托斯卡纳风格，以白金五星级标准设计，风格独特。景观园林设计公司是排名世界前列的贝尔高林，以人工湖，瀑布，热带园林景观为主。
The hotel provides 368 guestrooms, 7 ministerial villas, CLUBMILLESIMETM, 5 restaurants, 4 bars, 2,536 sqm of conference facilities, 3,135 sqm of Eco LE SPA, indoor and outdoor pools, SOFITTM Health Club, golf driving range, squash courts and tennis courts.
酒店包含368间客房，7栋别墅，索菲特行政俱乐部, 5个餐厅，4个酒吧，以及2,536平方米的会议设施，以及3,135平方米的生态水疗，室内、室外游泳池，健康中心，高尔夫练习场，壁球场和网球场。
Dear applicant,
亲爱的应聘者，
Thank you for your interest in wishing to join Sofitel Luxury Brand at the Sofitel Shanghai Sheshan Oriental, we are committed to review your application with the high degree of consideration, however, the most suitable candidate will be selected to fill in the appropriate position applied for
非常感谢您应聘索菲特豪华品牌上海东方佘山索菲特大酒店，我们秉承将合适的人安排在合适的岗位上的原则，认真阅读你的申请并慎重做出录用决定。
Your application has to be filled in full and please kindly upload your recent passport photo to the online application form.
您需要完整填写申请，将你的近期证件照和你的申请一起上传。
If you wish, you are also invited to personally apply at our Human Resources office every Tuesday, from 2:00pm to 5:00 pm.You may take the East Entrance and find the Human Resources Office in the basement of the hotel.
如果您愿意，也欢迎您在每周二下午两点到下午五点期间到我们人力资源办公室应聘。你可以从酒店东门（近嘉松南路）进入酒店，人力资源办公室位于酒店地下一层。
If you are not being contacted within two weeks since the date you have submitted your application, this results that the position has been filled-in already, however, your application will be kept in the potential talent file.We thank you for your interest in joining our team, wishing you a very successful searching for the position that you are looking for and a successful future in the hotel industry.
如果从提交申请当日起两周内您还没有收到我们的回复，有可能是由于我们提供的职位有限，暂时不能满足你的需求，但您的资料将保存在我们的人才库中。我们再次感谢你来应聘我们酒店，祝你在未来的求职路上一帆风顺，也期待你在酒店行业创造成功的未来。
非中介不收费，请勿转载！