上海招聘

Job Description: As a Customer Sales Operations Specialist you will be part of an organization providing superior customer service, responsible for sales account support for an assigned territory(s), distributor(s) or OEM account(s). The CSO will maintain, grow customer relationships and collaborate with internal and external stakeholders to ensure market share and sales plan goals are met while taking into account Micron’s best interest. They will act as the primary point of contact for customers as it relates to sales operations functions and the field sales team. Responsibilities include the execution and ownership of samples, order entry, product related availability, backlog management, shipment monitoring, inventory management, return material authorizations, contract pricing administration, quoting, forecasting support, and problem solving.


Responsibilities and Tasks:

1. Samples
a. Collaborate with Sales, FAE’s and/or Marketing identify correct material to ship to the customer
b. End to end sample order management
c. Follow up resolution

2. Order Entry
a. PO Validation
b. Entering orders and workflow processing in SAP timely and correctly to reduce rework and improve on-time delivery.
c. Analyze forecast is entered to support demand

3. Backlog Management
a. Ensure product ships against an approved customer’s demand to the right place, at the right time and at the right price.
b. Proactively identify critical delinquencies and drive for resolution with supply chain to resolve
c. Early warning communication to customers on supply delinquencies
d. Proactively manage allocated quantities and drive bookings or release unused allocation

4. Billing and revenue maximization
a. Proactively working with customers to pull current inventory via hub and distribution inventory
b. Evaluate forecast against backlog, shipment and supply to identify gaps and work with customer to close gaps with the goal of increasing revenue
c. Identify excess inventory and work with assigned accounts to place additional PO’s and move inventory


5. Return Material Authorization (RMA)
a. Enter RMA’s accurately within set timeline established
b. Collaborate with internal and external stakeholders to resolve issues
c. Resolution to close within set timeline established

6. Customer Service
a. Achieve and maintain productive and positive relationships with customers, field sales, sales management and other departments to enable the highest level of service and support for assigned internal/external customer base
b. Be the point of contact to drive and resolve sales operations issues
c. Evaluate and maintain agreed upon customer portal/interface per customer specifications

7. Hub Management (if applicable)
a. Maintain targeted weeks of supply at hub
b. Perform timely invoicing according to customer consumption
c. Resolve logistical issues by collaborating with internal and external stakeholders
d. Monitor and resolve aged inventory
e. Reconcile inventory at hub

8. Forecasting (if applicable)
a. Gather demand data in collaboration with internal and external stakeholders
b. Accurate and timely forecast entry
c. Understanding use and perform accurate data entry of Ops Inventory Requirement line in APO DP

9. Pricing
a. Contract data management in Quotelink and SAP
b. Monitor backlog for accurate pricing
c. Communicate direct pricing to internal and external stakeholders

10. Quoting (if applicable)
a. Once a quote is received proactively research to establish appropriate pricing to maximize revenue opportunities
b. Proactively follow up to understand status of existing quotes, drive to increase revenue by overcoming issues and to understand reasons for lost opportunities
c. Drive to meet or exceed quote to book to ship and quote turn time metrics

11. Distribution Management (if applicable)
a. Ensure inventories are in line with corporate goals and customer requirements
b. Process stock rotations and price protections
c. Collaborate with internal and external stakeholders in order to maintain accurate forecast entry

12. Records
a. Maintain customer masters
b. Adhere to record retentions
c. Maintain account document

13. Global CSO tasks ( if applicable)
a. Coordinating & communication for the global account Sales Operations activities such as updating contract pricing, new account procedures, communication of short term supply plans, help to collect data and solve any supply gaps.
b. Coordinates the worldwide forecast vs backlog alignment including demand supported via distribution or EMS channels.
c. Work in co-operation with internal and external stakeholders to make sure customer mapping is correctly set up in Micron system.
d. Be the point of contact to drive and resolve sales operations issues, global go to person for given customer.

美光在中国的第一家工厂位于西安，这座用于测试和封装的工厂在本地基础设施，支持和服务，员工数量，制造设备，产能，产品，以及生产效率上一直历经着强劲增长。

美光还在上海设有两个研发中心。一个位于浦东外高桥保税区，从事并行NOR和EMMC的产品开发和NAND设计验证。另一个位于漕河泾开发区，从业内先进工艺技术的DRAM设计，SSD和EMMC产品的软件开发。两个研发中心相互辉映，为位于亚洲的手机和消费类电子设备制造商提供有力支持。

此外，美光上海系统工程实验室提供的切实和实时的产品开发和互动交流，帮助并推动了客户优化他们的存储系统。

美光在中国的发展对美光的全球运营和成功至关重要。

Micron is a multinational company founded in 1978, based in Boise, Idaho, USA. For more than 30 years, Micron’s teams of dreamers, visionaries, and scientists have redefined innovation—designing and building some of the world’s most advanced memory and semiconductor technologies. We develop the technologies that transform what's possible. In fact, you likely use our memory every day—in products from computing, networking, and server applications, to mobile, embedded, consumer, automotive, and industrial designs.
As one of the most prolific patent holders in the world we continually rethink, recast, and advance new ideas to bring innovation to broader markets and find ways our technology can inspire new applications or make fundamental improvements to existing designs.
Our roots are in memory, the core strength of our business. As we look toward the future, we’ll continue to build on our past achievements by leveraging the synergies between our core memory business and diversified products and technologies that help drive innovation and growth in new markets.
Micron Technology (Shanghai) Co.,Ltd is one of the R&D center of Micron Technology Inc. which covers flash memory products research and design. It supply non-volatile memory for a variety of consumer and industrial devices including cellular phones, MP3 players, digital cameras, computers and other high-tech equipment.