上海 [切换城市] 上海招聘上海客服及技术支持招聘上海售前/售后技术支持工程师招聘

客服工程师 Customer Care Engineer

豪德机械(上海)有限公司

  • 公司规模:150-500人
  • 公司性质:外资(欧美)
  • 公司行业:机械/设备/重工

职位信息

  • 发布日期:2013-01-09
  • 工作地点:上海-松江区
  • 招聘人数:1
  • 工作经验:三年以上
  • 学历要求:大专
  • 语言要求:英语熟练
  • 职位类别:售前/售后技术支持工程师  

职位描述

职位描述

Job Descriptions:


1. 负责机器安装,并保证机器正常运行

Independent machine installation and commissioning to ensure reliable result.

2. 现场解决客户问题,提供机器维护等技术支持

Respond to technical problems relating to provide trouble shooting and maintenance, retrofit old machine updated.

3. 独立完成售后服务及产品报价

Independently handle customers after sales inquiries and coordinate manager with machines' reliability.

4. 及时向客户发放零件

Deliver warranty spare parts to the customer on time.

5. 客户技术培训

Provide the technical training to both of technicians from sales organization and customers.

6. 致力于客户满意

Focus on customer satisfaction.

7. 持续提高产品质量,降低质量成本

Continuously improve the product quality & Reduce cost of poor quality.

8. 完成与本职工作相关的临时指派任务

Work on any other duties and projects assigned by direct superior


任职要求

Qualifications Required:


1. 机械或相关专业,大专或本科学历

College or University graduate major in mechanical or related field.

2. 3-5年售后服务工作经验

3-5 years of service experience.

3. 有木加工机械售后服务工程师工作经验者优先

Experience in wood industry as service engineer is preferred.

4. 较强的客户服务意识, 并且同时具备解决技术问题、维护客户关系的经验

Strong service sense with hands on experience in the technical problem solving, and client relationship or maintenance.

5. 具有多种问题的解决经验

Extensive Problem Solving Experience.

6. 愿意较频繁地出差

Be willing to travel frequently.

7. 良好的学习能力及沟通能力

Good learning capability and Good communication skill

8. 良好的口语及书面英语表达能力

Good English skills in both oral & written

9. 良好的计算机办公软件使用技能

Knowledgeable in the use of the Microsoft Office software: Excel, Word, PowerPoint.

公司介绍

豪德机械(上海)有限公司是全球板材制造机械领导者豪迈集团中的一名成员。
豪迈集团的总部座落在德国南部,创业于1960年,迄今已成为全球性板材制造机械领域的标志。1995年,豪迈集团将其业务扩展至中国,在上海松江区成立豪德机械(上海)有限公司。豪德公司的产品种类既面向于国际地板和家具制造行业,同时也服务于内地手工制造业。目前,豪迈集团在全球共有4500名员工,在6个国家有其制造工厂。
近几年豪德公司发展稳定,2005年庆祝了其新厂区的开业典礼。公司的不断发展需要高素质、充满活力的员工。如果您符合我们的要求,请提交申请,为加入国际化公司迈出您的第一步。

HOMAG MACHINERY (Shanghai)Co. Ltd. is a member of the German Homag Group, the world market leader in manufacturing machines for the woodworking industry.

Homag Group, headquartered in South Germany, started its business in 1960 and in the course of time its innovative products became the worldwide benchmark in their industry. In 1995, Homag expanded its business to China by founding HOMAG MACHINERY in Songjiang, Shanghai. HOMAG MACHINERY manufactures a wide range of machine types for the international flooring and furniture industry as well as for the local, individual carpenter. Currently the Homag Group employs more than 4.500 people worldwide and manufactures machines in 6 countries.

In the last years HOMAG MACHINERY grew constantly and In 2005 celebrated the opening of its second factory in Songjiang. To ensure the steady growth of our company, we are always looking for highly qualified and motivated people. If you think you fit into our team, then complete your application and you have already done the first step into an international company.

备注:(1)请应聘者在投递简历时在邮件主题或信封左下角注明应聘职位的名称。
      (2)本公司位于松江工业区,在莲花路地铁站有班车接送。

联系方式

  • 公司地址:地址:span方塔北路685号