Customer Service Representative
威廉臣配料（上海）有限公司
- 公司规模：少于50人
- 公司性质：外资(欧美)
- 公司行业：快速消费品(食品、饮料、化妆品)
职位信息
- 发布日期：2012-08-11
- 工作地点：上海-闵行区
- 招聘人数：若干
- 工作经验：三年以上
- 学历要求：本科
- 语言要求：英语熟练
- 职位类别：客服专员/助理(非技术) 客户关系经理/主管
职位描述
Principle Responsibilities:
Uphold DDW's Mission Statement, Quality Policy, Values and Beliefs
Primary internal customer contacts
Customer Service duties include
Answering queries, taking and entering orders on JD Edwards system
Maintaining current pricing and customer information in our systems
Confirming shipments and invoicing
Sending Certificates of Analysis as required and managing inventories as required in the China plant
Ensuring that customers needs are satisfied, and making personal contact / relationship building where appropriate
Customer Service duties include
Answering queries, taking and entering orders on JD Edwards system
Maintaining current pricing and customer information in our systems
Confirming shipments and invoicing
Sending Certificates of Analysis as required and managing inventories as required in the UK
Ensuring that customers' needs are satisfied, and making personal contact / relationship building where appropriate
Coordinate with other European Customer Service contacts to service all DDW customers where needed
Respond to any customer who calls, and then refer follow up to appropriate person if the account is assigned elsewhere.
Rush orders from customers require additional attention
Ensure that all contacts are made "in person" through phone conversation or face-to-face interaction where practicable
Follow up to the customer "in person" to communicate the final result of a rush order
Serves as back up for daily invoicing print and post (Administrator's duty)
Files as required
Other duties as required
Competency Requirements:
Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, and adjusts plans to meet changing needs.
Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills.
Builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers, responds to internal customers.
Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when possible, and communicates decisions to others.
Has good listening skills, builds strong relationships, is flexible/open-minded, negotiates effectively, solicits performance feedback and handles constructive criticism.
Knows and explains product features/benefits, understands/sells the full product line, understands customer's business operations and needs, understands/responds to the competition, applies market knowledge.
Skill Requirements:
CIQ Qualification
Excellent English verbal and writing
Strong organizational skills
Ability to work independently
Accurate worker; highly conscientious
Good communicator, interacts well with all types of people
Uphold DDW's Mission Statement, Quality Policy, Values and Beliefs
Primary internal customer contacts
Customer Service duties include
Answering queries, taking and entering orders on JD Edwards system
Maintaining current pricing and customer information in our systems
Confirming shipments and invoicing
Sending Certificates of Analysis as required and managing inventories as required in the China plant
Ensuring that customers needs are satisfied, and making personal contact / relationship building where appropriate
Customer Service duties include
Answering queries, taking and entering orders on JD Edwards system
Maintaining current pricing and customer information in our systems
Confirming shipments and invoicing
Sending Certificates of Analysis as required and managing inventories as required in the UK
Ensuring that customers' needs are satisfied, and making personal contact / relationship building where appropriate
Coordinate with other European Customer Service contacts to service all DDW customers where needed
Respond to any customer who calls, and then refer follow up to appropriate person if the account is assigned elsewhere.
Rush orders from customers require additional attention
Ensure that all contacts are made "in person" through phone conversation or face-to-face interaction where practicable
Follow up to the customer "in person" to communicate the final result of a rush order
Serves as back up for daily invoicing print and post (Administrator's duty)
Files as required
Other duties as required
Competency Requirements:
Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, and adjusts plans to meet changing needs.
Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills.
Builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers, responds to internal customers.
Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when possible, and communicates decisions to others.
Has good listening skills, builds strong relationships, is flexible/open-minded, negotiates effectively, solicits performance feedback and handles constructive criticism.
Knows and explains product features/benefits, understands/sells the full product line, understands customer's business operations and needs, understands/responds to the competition, applies market knowledge.
Skill Requirements:
CIQ Qualification
Excellent English verbal and writing
Strong organizational skills
Ability to work independently
Accurate worker; highly conscientious
Good communicator, interacts well with all types of people
公司介绍
About D.D. Williamson
Founded in 1865, D. D. Williamson now has nine natural coloring operations on five continents.
We serve the largest and most selective producers of various food products—from soft drinks and sauces to baked goods and beer to cheese and confectionary and everything in between. The product standards resulting from our quality systems exceed those required by all national and global food agencies. Plus, we back those standards with a global team of dedicated professionals.
That makes D.D. Williamson the best source for companies that demand quality, availability and performance.
We pride ourselves on always providing our global customers with highly consistent products from any of our facilities.
Every day more than 1.5 billion servings of food and beverages containing D.D. Williamson colors are consumed around the globe. More than 140 years of growth and innovation have earned us a leadership position in the industry.
以上职位工作地点为上海闵行开发区（五号线终点站），若您对相关职位感兴趣请将您的简历以邮件方式发送至以下信箱，并务必注明应聘职位！
Interested candidates, please send your application to below email address and please mark the applied position in your mail subject.
flora.wang@ddwcolour.com 公司网址：************************
Founded in 1865, D. D. Williamson now has nine natural coloring operations on five continents.
We serve the largest and most selective producers of various food products—from soft drinks and sauces to baked goods and beer to cheese and confectionary and everything in between. The product standards resulting from our quality systems exceed those required by all national and global food agencies. Plus, we back those standards with a global team of dedicated professionals.
That makes D.D. Williamson the best source for companies that demand quality, availability and performance.
We pride ourselves on always providing our global customers with highly consistent products from any of our facilities.
Every day more than 1.5 billion servings of food and beverages containing D.D. Williamson colors are consumed around the globe. More than 140 years of growth and innovation have earned us a leadership position in the industry.
以上职位工作地点为上海闵行开发区（五号线终点站），若您对相关职位感兴趣请将您的简历以邮件方式发送至以下信箱，并务必注明应聘职位！
Interested candidates, please send your application to below email address and please mark the applied position in your mail subject.
flora.wang@ddwcolour.com 公司网址：************************
联系方式
- 公司网站：************************
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- Email：flora.wang@ddwcolour.com
- 公司地址：上海市闵行经济开发区江城路3823号