上海招聘

Responsible for key account management, from project implementation to daily operation of clients' projects.

1. Understand client's needs and communicate that need effectively for internal execution.

2. Supervise and coordinate IT, CRM, Operations and Customer Service teams to ensure clients' requirements are met.

3. Responsible to prepare project status and manage daily account servicing requirements to ensure efficient account services.

4. Continually seek opportunities to increase customer satisfaction and deepen client relationships.

5. Dig account to ensure maximum profitability and potential up/cross sales.

6. Set up back office team for both back office and call center activities.

7. Design report format according to clients' requirements and arrange regular visit to independent client portfolio for reporting purpose.

8. Effectively apply company methodology and enforces project standards to ensure quality service delivery.

9. Prepare for engagement reviews and quality assurance procedures.

10. Manage project budget and ensure project profitability.

11. Determine appropriate revenue recognition, ensures timely and accurate invoicing, and monitors receivables for project.

12. Analyze project profitability, revenue, margins, bill rates and utilization.

13. Ensure smooth operation and integration of IT, Operations, Consulting teams within the client project.

14. Manage, coach and grow account executive team.

Requirements:

1. Bachelor degree or above, fluent in English is a MUST;

2. At least 3 years experience in project management, Consulting or CRM management position;

3. Good strategy and process planning skills;

4. Good customer service attitude and strong at problem solving;

5. Excellent communication and presentation skills;

6. Team work is highly expected.

Accentiv'（雅智捷）隶属于法国艾登瑞德集团，原雅高服务（Accor Services）。艾登瑞德集团于2010年7月成功在泛欧巴黎证券交易所挂牌上市（EDENREDAC - Euronext Paris）。作为全球著名的CRM领导者以及关系行销咨询与实施专家，Accentiv'（雅智捷）专注于为企业客户度身订制专业的CRM、忠诚度以及激励项目。我们致力于为企业客户构建忠诚度的桥梁，提供专业的关系行销咨询、设计、发展和管理一站式无忧服务。帮助建立企业客户与顾客、渠道以及员工之间健康有效的关系。我们相信良好的关系可以为企业创造更高价值，从而有效提升业绩。我们相信关系致远!
Accentiv'（雅智捷）目前在全球42个国家开展业务。我们的客户遍布零售、快消、酒店、母婴、奢侈品、物流等多个行业，如：米其林、宝洁、丝芙兰、雀巢、DHL、哈根达斯等。
 
Accentiv’ is a subsidiary of Edenred (formerly branded Accor Services), which was one of the two core businesses under Accor Group. The new Edenred Group became independent in 2010 and was listed on the Euronext Paris on July 2（EDENREDAC - Euronext Paris）. As a CRM leader and renowned specialist in relationship marketing consultancy and practice, Accentiv' provides business with tailor-made services to design and manage CRM, Loyalty & Incentive Programs. We are committed to helping our corporate clients build up a loyalty bridge to their customers, partners and employees, and to providing a holistic package of relationship marketing consulting, technology, marketing and operation services. We believe RELATIONSHIPS DO MATTER.
Accentiv’ operates in 42 countries around the world. Our clients in China, covering in various industries of Retail, FMCG, Hotel, Baby, Luxury and Logistic: Michelin, P&G, Sephora, Nestle, DHL, Haagen-Dazs…

公司网址：www.edenred.com
          www.accentiv.cn