Centre Manager of global contract teachers
英培信息技术（上海）有限公司
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：教育/培训/院校
职位信息
- 发布日期：2014-02-20
- 工作地点：上海-静安区
- 招聘人数：1
- 工作经验：五年以上
- 学历要求：本科
- 语言要求：英语精通
英语精通 - 职位月薪：面议
- 职位类别：客服总监(非技术) 客服经理(非技术)
职位描述
The Centre Manager of global contract teachers (freelancers) is responsible for the overall operation and growth of the contract centre. Duties encompass hiring, development, motivation and retention of the teachers around the world who work from home, managing the support team and running day-to-day operations, ensuring that academic standards are met for all teacher-led services delivered by the contract teachers.
Background
? College/University graduate
? Previous management experience and responsibilities of cost control or P&L, preferably in an international environment
? Computer-literate (proficient in MS Office and Internet)
? Proven track record in sales, marketing or operation function
? Evidence of committal to professional development
? Proven strong leadership
? Service industry experience preferred
Personal Profile
? Able to show initiative, share ideas and best practice
? Able to work under pressure and adapt to change, open minded
? Possesses strong inter-personal skills and multi-cultural awareness
? Good sense of numbers
? Rational and logical in their thinking
? Comfortable using web-based systems and skilled at using computer and MS office programs
? A problem solver
? Attention to details
Main responsibilities:
？ Drive and manage the recruitment funnel (channel, leads, CV screening and interviews when needed)
？ Training, staff development and management in accordance with ASOT’s guidelines
？ Achieve quality targets relating to student satisfaction and EF Labs academic standards;
？ Achieve cost and expansion target
？ Participate in testing of new services and products;
？ Facilitate product updates and implementation of new services offered;
？ Work with ASOT and support staff to maintain effective day-to-day operations including teacher availabilities, schedules for contract teachers and so on.
？ Regularly evaluate support staff, establish clear goals and priorities for improvement and development
？ Deal with teacher concerns promptly and effectively, communicate needs to other managers/departments as necessary
Background
? College/University graduate
? Previous management experience and responsibilities of cost control or P&L, preferably in an international environment
? Computer-literate (proficient in MS Office and Internet)
? Proven track record in sales, marketing or operation function
? Evidence of committal to professional development
? Proven strong leadership
? Service industry experience preferred
Personal Profile
? Able to show initiative, share ideas and best practice
? Able to work under pressure and adapt to change, open minded
? Possesses strong inter-personal skills and multi-cultural awareness
? Good sense of numbers
? Rational and logical in their thinking
? Comfortable using web-based systems and skilled at using computer and MS office programs
? A problem solver
? Attention to details
Main responsibilities:
？ Drive and manage the recruitment funnel (channel, leads, CV screening and interviews when needed)
？ Training, staff development and management in accordance with ASOT’s guidelines
？ Achieve quality targets relating to student satisfaction and EF Labs academic standards;
？ Achieve cost and expansion target
？ Participate in testing of new services and products;
？ Facilitate product updates and implementation of new services offered;
？ Work with ASOT and support staff to maintain effective day-to-day operations including teacher availabilities, schedules for contract teachers and so on.
？ Regularly evaluate support staff, establish clear goals and priorities for improvement and development
？ Deal with teacher concerns promptly and effectively, communicate needs to other managers/departments as necessary
公司介绍
关于英孚教育
英孚教育成立于1965年，是一家全球教育培训公司，以“教育，让世界无界”为企业使命。英孚在全球各地有诸多学校和办事处，并拥有优质在线英语学习基地Englishlive。英孚主要致力于语言培训、出国留学游学、学位课程和文化交流等项目。英孚教育致力于长足扎根中国市场，曾担任2008年北京奥运会语言培训服务提供商。自1988年以来，英孚已经支持服务六届奥运会，包括2018年平昌冬季奥运会和即将要举办的2020年东京奥运会。英孚还发布了全球英语熟练度报告（www.ef.com/epi）,该报告打破了地域限制，在全球范围内测试了不同国家成人的英语能力。
About EF Education First
Established in 1965 with a mission to open the world through education, EF Education First (EF) is an international education company which focuses on language, academics, and cultural experience. EF (www.ef.com) has hundreds of schools and offices worldwide and online English learning platform English Live . With long term commitment in China, EF has been selected as the official supplier of language training services for Beijing 2008 Olympics. Since 1988, EF has provided service to Olympic Games for six times, including the PyeongChang 2018 Winter Olympics and the upcoming Tokyo 2020 Olympics. Each year, EF publishes the English Proficiency Index (www.ef.com/epi) measuring the English ability of adults in countries across the world.
英孚教育成立于1965年，是一家全球教育培训公司，以“教育，让世界无界”为企业使命。英孚在全球各地有诸多学校和办事处，并拥有优质在线英语学习基地Englishlive。英孚主要致力于语言培训、出国留学游学、学位课程和文化交流等项目。英孚教育致力于长足扎根中国市场，曾担任2008年北京奥运会语言培训服务提供商。自1988年以来，英孚已经支持服务六届奥运会，包括2018年平昌冬季奥运会和即将要举办的2020年东京奥运会。英孚还发布了全球英语熟练度报告（www.ef.com/epi）,该报告打破了地域限制，在全球范围内测试了不同国家成人的英语能力。
About EF Education First
Established in 1965 with a mission to open the world through education, EF Education First (EF) is an international education company which focuses on language, academics, and cultural experience. EF (www.ef.com) has hundreds of schools and offices worldwide and online English learning platform English Live . With long term commitment in China, EF has been selected as the official supplier of language training services for Beijing 2008 Olympics. Since 1988, EF has provided service to Olympic Games for six times, including the PyeongChang 2018 Winter Olympics and the upcoming Tokyo 2020 Olympics. Each year, EF publishes the English Proficiency Index (www.ef.com/epi) measuring the English ability of adults in countries across the world.
联系方式
- 公司地址：地址：span铜仁路258号九安广场1楼