上海招聘

We are looking for a Mandarin speaking Customer Service Executive to join our dynamic, pleasant and international work environment. We provide a culture that is open, innovative and performance orientated. Our scale and scope, commitment to people, and high standards of integrity make Booking.com a great place to work.

As a Customer Service Executive, you will be working 40 hours per week in different shifts and will be responsible for handling pre- and post booking (hotel reservations) inquiries.
You are also an intermediary between customers and the hotel.
Main Responsibilities:
? Handle pre and post reservation inquiries by e-mail and fax;
? Modify, change and/or cancel existing reservations;
? Assist hotels/guests to arrange special requests;
? Liaison between guest and hotel to resolve complaints;

Required Skills:
? Excellent communication skills;
? Problem solving skills;
? Sense of responsibility;
? Independent and customer focused.
? Our ideal candidate is:
? Native Mandarin speaker;
? Fluent in written and spoken English (IELTS 6.0 or CET 6
preferred);
? Available Full-time (40 hrs/week) and flexible in work schedule
(including weekends and public holidays);
? Experience with internet and hotel industry is desirable.
What Booking.com will offer YOU!!!
? Competitive salary package;
? 15 days annual leave;
? International working environment;
? Convenient office location in the center of Shanghai;
? Quarterly Bonus Plan 12% of your salary, based on set targets.


Interested? Please visit our career site and submit your resume in English!
http://www.booking.com/jobs.en-gb.html?sid=5d99f064422dd0a7148de6bc8e2523ef;dcid=1;st=details;job_id=11805

Booking.com, part of Priceline.com (Nasdaq:PCLN) is Europe's leading online hotel reservations agency by room nights sold, attracting over 35 million unique visitors each month via the Internet from both leisure and business markets worldwide.
Established in 1996, Booking.com offers competitive rates for any type of property, ranging from small independent hotels to a five star luxury. The site is available in 41 languages and offers over 275,000 hotels in 110 countries.

The company's headquarters are located in Amsterdam. We have more than 4,000 employees working in 55 offices worldwide. We believe that the passion of our employees is our strength and this is what drives us towards an outstanding performance.
We offer an international, young and dynamic working environment with a culture that is open, innovative and performance orientated.If you would like to be part of our team, if you think you can make a difference to our rapidly expanding business, come and have a look at our job opportunities.