Customer Service-Traditional Chinese (Taiwan)
Booking.com(Shanghai)Co.,Ltd.
- 公司规模：少于50人
- 公司性质：外资(欧美)
- 公司行业：酒店/旅游 互联网/电子商务
职位信息
- 发布日期：2015-06-18
- 工作地点：上海-浦东新区
- 招聘人数：若干
- 语言要求：英语熟练
- 职位月薪：面议
- 职位类别：客服专员/助理(非技术)
职位描述
Booking.com BV (the company behind Booking.com?, the market leading online hotel reservation service in the world) and/or its various support companies throughout the world are looking for people to support the business in the fast-growing hotel markets.
Booking.com Customer Service Center (Shanghai) Co., Ltd., one of the support companies in China, is looking for Customer Service Executive in China. The operational hours of the Customer Service Center in Shanghai would be from 8:00am to 10:00pm.
Description:
We are looking for Customer Service Executive to join our dynamic, pleasant and international work environment. We provide a culture that is open, innovative and performance orientated. Our scale and scope, commitment to people, and high standards of integrity make Booking.com a great place to work.
As a Customer Service Executive, you will be working in different shifts and will be responsible for handling pre- and post booking (hotel reservations) inquiries. You are also an intermediary between customers and the hotel.
Main Responsibilities:
Handle pre and post reservation inquiries by phone, e-mail and fax;
Modify, change and/or cancel existing reservations;
Outbound calls to hotels/guests to arrangement special requests;
Liaison between guest and hotel to resolve complaints;
Manage relationships with hotels by providing high levels of customer service and account management support.
Required Skills
Excellent communication skills;
Excellent commercial selling skills;
Problem solving;
Sense of responsibility;
Independent and customer friendly.
Our ideal candidate is:
Experienced with internet and hotel industry;
Fluent in both written and spoken English;
Available Full-time and flexible in work schedule;
Available to attend a full-time (4 weeks) paid training;
Booking.com Customer Service Center (Shanghai) Co., Ltd., one of the support companies in China, is looking for Customer Service Executive in China. The operational hours of the Customer Service Center in Shanghai would be from 8:00am to 10:00pm.
Description:
We are looking for Customer Service Executive to join our dynamic, pleasant and international work environment. We provide a culture that is open, innovative and performance orientated. Our scale and scope, commitment to people, and high standards of integrity make Booking.com a great place to work.
As a Customer Service Executive, you will be working in different shifts and will be responsible for handling pre- and post booking (hotel reservations) inquiries. You are also an intermediary between customers and the hotel.
Main Responsibilities:
Handle pre and post reservation inquiries by phone, e-mail and fax;
Modify, change and/or cancel existing reservations;
Outbound calls to hotels/guests to arrangement special requests;
Liaison between guest and hotel to resolve complaints;
Manage relationships with hotels by providing high levels of customer service and account management support.
Required Skills
Excellent communication skills;
Excellent commercial selling skills;
Problem solving;
Sense of responsibility;
Independent and customer friendly.
Our ideal candidate is:
Experienced with internet and hotel industry;
Fluent in both written and spoken English;
Available Full-time and flexible in work schedule;
Available to attend a full-time (4 weeks) paid training;
公司介绍
Booking.com, part of Priceline.com (Nasdaq:PCLN) is Europe's leading online hotel reservations agency by room nights sold, attracting over 35 million unique visitors each month via the Internet from both leisure and business markets worldwide.
Established in 1996, Booking.com offers competitive rates for any type of property, ranging from small independent hotels to a five star luxury. The site is available in 41 languages and offers over 275,000 hotels in 110 countries.
The company's headquarters are located in Amsterdam. We have more than 4,000 employees working in 55 offices worldwide. We believe that the passion of our employees is our strength and this is what drives us towards an outstanding performance.
We offer an international, young and dynamic working environment with a culture that is open, innovative and performance orientated.If you would like to be part of our team, if you think you can make a difference to our rapidly expanding business, come and have a look at our job opportunities.
Established in 1996, Booking.com offers competitive rates for any type of property, ranging from small independent hotels to a five star luxury. The site is available in 41 languages and offers over 275,000 hotels in 110 countries.
The company's headquarters are located in Amsterdam. We have more than 4,000 employees working in 55 offices worldwide. We believe that the passion of our employees is our strength and this is what drives us towards an outstanding performance.
We offer an international, young and dynamic working environment with a culture that is open, innovative and performance orientated.If you would like to be part of our team, if you think you can make a difference to our rapidly expanding business, come and have a look at our job opportunities.
联系方式
- 公司网站：http://www.booking.com
- 联系人：Sunny Ye