上海招聘

Responsibilities:

**Receives calls or messages from customers having problems, interacts with the user to determine the source of error, investigates the cause, and resolves problems for the software users.

**Design, code, implement, and support the client technology. This includes:

*Base product installation across client supported platforms, often built for high load and high availability

*Web Services integration, typically to ERP/CRM systems, remote diagnostic systems, and security suites

*Application customization

**Prioritizes issues of varying severity, and effectively manages the resolution of all issues within accepted service levels.

**Logs support calls and follows escalation procedures. Keeps customer informed of how and when problems are resolved. Performs any additional follow up, testing and troubleshooting.

**Analyzes trends associated with the assigned customer base and reports potential areas of risk, improvement and opportunities to management.

**Performs routine software maintenance and assists in proper upkeep and utilization of the software. Provides in-depth technical assistance and maintenance support to end users.

**Technical / Functional Consulting with the clients to accommodate and resolve their business needs

**Design / Develop / maintain scripts in UNIX / Linux / Windows

**Design / Develop / maintain modules in Data Integration tools

**SQL Server / Oracle administration

**Designing / Optimizing Stored procedures
**Performance troubleshooting

Requirements:

**B.E / B.Tech / M.sc-IT / MCA

**Excellent programming and analytical skills with hands-on experience programming in a Java/J2EE architecture

**J2EE Application server configuration experience with Tomcat and/or Websphere

**Windows / UNIX scripting experience

**2-3 years of hands on experience for the following technologies: Javascript, CSS, HTML, JQuery, JSON, Struts, spring, JSP and Servlet.

**Solid understanding of Internet application technologies, including HTML, XML, Internet protocols, networking, firewalls, Web Server configurations, Internet application architectures based upon Java technology and Internet security

**1+ year of experience in developing, configuration, maintenance, tuning and troubleshooting stored procedures and SQL on Oracle / SQL Server / DB2

**Experience on ETL tools, specifically Informatica is a plus

**Broad range of troubleshooting skills related to software functionality, application server setup, database management, data analysis, app server configuration, performance tuning, installation, migration, and upgrades

**Excellent written and spoken communication skills

PTC (Nasdaq: PTC) delivers technology solutions that transform the way companies create, operate and service their products. PTC solutions enable manufacturers to achieve Product and Service Advantage in a smart, connected world.

 

We’re at the early stages of a fundamental transformation, marking what could be one of the most significant disruptions to the manufacturing industry since the Industrial Revolution. As one of the world’s largest and fastest-growing technology companies, PTC helps manufacturing leaders address these transformative forces to achieve and sustain product and service advantage.

 

PTC solutions for Computer Aided Design (CAD), Product Lifecycle Management (PLM), Application Lifecycle Management (ALM), Service Lifecycle Management (SLM), and Internet of Things (IoT) enable process transformation and deliver closed-loop lifecycle management for products and services that are increasingly smart and connected. Our solutions help you optimize the activities within individual functions of your organization, and align them across your entire enterprise—from engineering to supply chain and manufacturing, to sales and service.

 

Today, PTC works with more than 28,000 businesses around the world to help them create, operate, and service products in rapidly-evolving, globally distributed manufacturing industries, including industrial equipment, automotive, high tech and electronics, aerospace and defense, retail, consumer, and medical devices.