上海招聘

POSITION SUMMARY

HUSCO (International)(Automotive) provides individuals the opportunity to pursue a career within a fast-paced, industry leading and entrepreneurial organization. Information Systems (IS) Senior Analysts are responsible for providing first point of contact for internal IS inquiries; guidance and coordination of junior support staff; administration of various IS technologies utilized throughout the facility and ensure that procedures and assets are maintained per corporate IS standards. Coordinate and provide technical support for the deployment, push-down and maintenance of PC’s, Laptops and peripherals. Develop and administer Asset and Risk Management Systems including ensuring that data backup and off-site storage plans are being executed appropriately. Monitor and resolve daily EDI activities ensuring all documents are properly processed. A successful IS Senior Analyst has a sense of urgency, can coordinate and guide junior IS staff, is self-motivated, customer oriented, organized and detail oriented.

PERFORMANCE OBJECTIVES

? Administer end user Help Desk activities. Ensure that the HUSCO Help Desk system(s) are properly utilized to monitor, track and resolve end user requests. The IS Senior Analyst will provide 1st, 2nd and limited 3rd level Help Desk support across a wide range of hardware and software platforms and applications as needed. Distribute 3rd level requests to appropriate IS resource(s) as needed. Understand and ensure that Help Desk activities are meeting department SLA’s.
? Monitor and Troubleshoot Daily EDI Activities. Monitor daily EDI activity to ensure that documents are processed correctly and in a timely manner. Liaise with internal and external personnel (Customers and Suppliers) to resolve EDI issues. Create and send corrected documents as required.
? Administer & Support Various Hardware & Software. Facilitate purchases with local suppliers to insure that hardware and software purchases meet global standards, are within budget and delivered within project schedules. Provide administrative support for A/V equipment, Citrix environment, Local Area Network and Storage Systems as needed. Provide functional support to end users for core Microsoft Office suite applications.
? Administer Risk Management Services. Collaborate with corporate Manager of Backup Services to ensure that scheduled backup services are executed appropriately and monitored on a daily basis. Ensure that data is properly stored at both onsite and offsite locations as directed.
? Customer Service and Communication. Build good working relationships with users at all facilities to provide appropriate communications between them and the IS department. Develop an understanding of problems that local users face and work with IS management to develop appropriate solutions. Make certain that end user needs are being met and that their expectations are in line with what has been agreed to be delivered to them in regards to system solutions. Provide feedback to appropriate IS resources where end user needs are not being met.
? Strong Team Player and Contributor. Work with IS project teams and the global IS department to maintain or exceed quality expectations, deliver on project timelines, control costs and provide superior customer communication / satisfaction. Work well with colleagues and produce results within a fast-paced and high pressure atmosphere. Combine strong attention to detail with an orientation towards results/execution.


MINIMUM QUALIFICATIONS

? Bachelor’s degree in Business, Computer Science or related; or equivalent combination of education and experience.
? Minimum three (3) years of experience in end user support
? Experience with Intel based hardware (PC & Laptop)
? Experience with computer peripherals, i.e.: Printers, MFP, Handhelds
? Strong functional knowledge of Microsoft Office Applications
? Working knowledge and understanding of EDI Systems
? Working knowledge and understanding of Citrix and Thin Clients
? Working knowledge of MS Active Directory, MS Windows Server 2008 & 2012
? Working knowledge or experience with tape back-up hardware and software
? Working knowledge or understanding of Asset Management techniques / theory
? Strong business acumen
? Strong interpersonal skills for dealing with end users
? Strong verbal and written English skills
? Ability to work effectively with minimal supervision
? Ability to interact with people at all levels of responsibility.
? Ability to work with confidential information.

赫斯可液压（上海）有限公司是由美国赫斯可国际公司投资的独资企业。赫斯可国际公司是全球著名的液压及电液控制元件的设计制造商，为全球行走机械及汽车设备生产商提供液压及电液控制多路控制阀，整体式多路阀，并提供售前及售后服务，赫斯可国际在美国、欧洲、亚洲等多个国家都成立公司或办事处。公司为员工提供具有竞争力的福利待遇和工作环境，在这个国际化的企业工作环境中，您可以获得一个更广阔更专业的个人发展空间。上海的工厂位于松江工业区，公司每天在市区中环线，莲花路地铁站，莘庄有班车接送。美国HUSCO国际正投入大量资源来发展中国的业务和市场，由于不断增长的业务需要，我们急需一批精英加入我们的工作团队。（应聘时请注明职位！）
HUSCO is a global leader in the development and manufacture of hydraulic and electrohydraulic controls for off-highway and automotive applications.HUSCO assists OEM engineers in the design of high quality,innovative,custom-designed products to meet precision motion control requirements.Experienced in concurrent engineering practices,HUSCO provides support at the conceptual stage of product development to maximize product value and performance.HUSCO is allocating significant resources to develop its China activities.New technological developments and growing customer demand now require this local company to increase their talents within China. Strong international expansion plus an excellent working climate make this company a most attractive employer to work for.We believe your personal and professional growth objectives can be achieved within the HUSCO environment.Looking forward to your joining!