上海招聘

Student Service Associate (客户服务专员)

EF English First – Professional English

Hangzhou

The Role

Student Service Associate will communicate with EF student on a daily base. Answer inquiries, solve problems, deal with complaints and reach students’ satisfaction of their study experience.

Profile

• You love education and culture industry
• You are a natural-born problem solver
• You communicate well with people
• You are very likeable, smile easily and patient
• You are able to deal with stress
• You project a very professional image
• You are sensitive towards customer's needs
• You are very detail-oriented and organized

Key Requirements

• Diploma or above
• Good English communication skill
• Customer service experience is preferred

If you possess the above quality, you are the exact person we are looking for! Join EF, you will join one of the world’s most dynamic companies!

Please send your CV to the mailboxes listed below for the job vacancy and location you are applying for. And, remember to tell your friends about this opportunity too!

职位描述

客户服务专员负责与EF学员的日常沟通。解答咨询、解决问题和处理投诉，以协助达到学生的满意度。

如果

• 你热爱文化教育行业
• 你是天生的解决问题专家
• 你擅长与人交流
• 你很有亲和力及耐心，总是面带微笑
• 你能保持专业的形象和工作风格
• 你能轻松面对压力
• 你对客户的需求非常敏感
• 你注重工作细节、计划性强
• 你拥有大专以上学历
• 你有出色的英语沟通能力

你就是我们寻找的人才！加入EF，你将加入一家充满活力的公司！

我们诚挚地邀请您加入我们的营运团队！请发送您的履历至以下电子邮件地址

（请注明申请的职位和工作地点）。

你也可以把这个好机会分享给你优秀的朋友们。

杭州：Smartcc.hr@ef.com

关于英孚教育
英孚教育成立于1965年，是一家全球教育培训公司，以“教育，让世界无界”为企业使命。英孚在全球各地有诸多学校和办事处，并拥有优质在线英语学习基地Englishlive。英孚主要致力于语言培训、出国留学游学、学位课程和文化交流等项目。英孚还发布了全球英语熟练度报告,该报告打破了地域限制，在全球范围内测试了不同国家成人的英语能力。
 
About EF Education First
Established in 1965 with a mission to open the world through education, EF Education First (EF) is an international education company which focuses on language, academics, and cultural experience. EF has hundreds of schools and offices worldwide and online English learning platform English Live . With long term commitment in China, EF has been selected as the official supplier of language training services for Beijing 2008 Olympics. Since 1988, EF has provided service to Olympic Games for six times, including the PyeongChang 2018 Winter Olympics and the upcoming Tokyo 2020 Olympics. Each year, EF publishes the English Proficiency Index measuring the English ability of adults in countries across the world.