上海招聘

- 2014年应届本科/硕士毕业生

- 或毕业18个月内的历届生

- 已申请本司校园招聘的同学请勿重复投递

- 本职位对英语口语要求较高，请酌情投递（大学英语6级以上）

EMC Global Services Associate Program – Technical Support Engineer

EMC全球服务培训生项目招募技术支持工程师

What does Customer Service Center do?

EMC support delivery model are Global Customer Service Centers. We have built and implemented centers across the globe – Shanghai, Hopkinton, MA; Cork, Ireland; Tokyo, Japan; and Sydney, Australia. It aims to address customer density, specialized expertise areas, and local language support.

In Shanghai, We established customer service center in 2008. With team growth and product abundant, we cover different EMC product lines and provide multiple-languages technical support, including English, Korean, Japan and Mandarin.

What can EMC offer you ?

Global Services Associate Program(GSAP) is one of EMC key trainee programs to cultrate excellent technical support engineers. It’s a fast track platform. During the 2 years trainee program, you will enroll 2 months boot camp at the first stage. Meanwhile, you will also have the dedicated mentor as coach from time to time.

Being a member of GSAP, you could gain:

?Develop and fast grow in a big multinational company with systematic trainings

?Interface with global world-class clients and customers

?Deal with advanced and hottest IT technologies

?Be part of the fastest growing market

Apply the position, join the GSAP, work with a trustable team & build up your future with EMC together.

What do we need from you?

· Bachelor in Computer Science, Engineering, or related field with strong logical analysis and troubleshooting skills.

· Working knowledge of major operating system software.

· Ability to support and communicate with customers over the phone or preferred communication method by customer.

· Solid organizational, interpersonal, communication, telephone and presentations skills.

· Interests and passion in remote technical support positions (either of these products): storage hardware; storage software; virtualization products and etc…

· Fluent in English and Mandarin listening, speaking and writing

· Fluent in Japanese / Korean listening, speaking and writing is preferred

emc公司是全球信息基础架构技术与解决方案的领先开发商与提供商，是全球最大的企业存储设备和软件提供商，也是全球十大科技产品公司中成长最快的一家。作为美国财富五百强之一，emc公司连续四年营收保持两位数增长，2007年全球研发投入高达14亿美元，致力于帮助各种规模的企业改变竞争模式、从信息中创造价值。
emc中国研发中心于2006年11月2日正式落成，位于上海和北京，主要负责emc的核心软件与硬件的开发工作。其主要目标是向emc业务部门提供先进的软件与硬件开发与质量保证功能，为中国、亚太地区和全球的客户提供世界一流的产品和服务。
emc 公司总部在美国波士顿附近，在全世界五十多个国家设有办公室，员工35000余人。emc的研发网络遍布三大洲，在俄罗斯、爱尔兰、以色列、印度、中国和美国六个国家设有分支机构。emc 卓越中心与emc在印度和俄罗斯的研发中心一起，组成了emc在全球的三大卓越研发中心，并且是其中增长最快的。2008年，emc 高级技术支持中心落户中国研发中心，支持中心为全球客户提供24*7的技术支持。同年，emc成立了致力于终端客户在线备份存储产品的子公司decho. decho中国包括研发，销售，技术支持在内的团队，将帮助更多客户保护，管理和丰富自己的个人信息。
emc中国研发中心的使命是：建设世界一流的研发中心，成为emc全球产品和服务创新的培育基地。emc中国研发中心也将进一步扩大emc作为“***研发实践”的全球领先it公司在亚太地区的声誉。
公司福利待遇：
emc公司为员工提供业界领先的全面福利竞争优势与工作便利，能够***满足您和您的家庭，包括您的丈夫或妻子以及孩子的需要。　　全面的福利及薪酬体系：基本工资、季度奖金、股票计划（股票购买、股票期权）、国家规定的各种社会保险、住房基金、商业保险（人身及意外伤害保险、补充医疗保险）、带薪假期。

了解更多信息，请进入emc全球页面http://www.emc.com