上海招聘

Job Title: Associate Sales Operation Analyst

Location: Shanghai China

As part of a global Sales Operations team, the Associate Sales Operation Analyst will be responsible for driving efficiency within and value to the PTC Sales organization through activities which marry process and technology. The ideal candidate will possess a unique blend of technical, business and people skills. They will be a self-starter, resourceful and a quick learner. This role involves provision of support on multiple platforms primarily, but not exclusively, Salesforce.com and Siebel CRM systems.

Principal Responsibilities:
? Deliver timely and effective process and application support to Sales users Execute system administration activities, necessary to maintain access, visibility and usability of the applications
? Execute User Acceptance Testing (UAT) activities as relating to bug fixes and new functionality.
? Collaborate with teams to identify common end user issues requiring system bug fixes or enhancements, necessary to continuously drive adoption and improve the user experience.
? Facilitate the creation of application and process training collateral ensuring end user ability to use and understand delivered solutions
? Facilitate the preparation of artifacts in relation to support delivery and test scripts to ensure thorough execution and continuous operational improvement
? Liaise with Cross Functional teams in a collaborative environment to achieve common objectives and value to the business

Qualifications
? Bachelor’s Degree in a Business or Technical area with MIS concentration or related work experience
? Previous CRM experience preferred, Saleforce.com is a plus
? Prefer a candidate who has prior work experience with a US based company

Skills
? Proficient in written and spoken English
? Great interpersonal and communication skills
? Customer focused, action oriented and committed to driving quality results
? Self-starter, able to quickly learn and adapt to new process and technologies in order to meet business needs and drive business value
? Able to effectively deal with and manage ambiguity
? Possesses analytical and problem solving skills
? Proficient in Microsoft Suite skills. Required: PowerPoint, Excel, and Word.

PTC (Nasdaq: PTC) delivers technology solutions that transform the way companies create, operate and service their products. PTC solutions enable manufacturers to achieve Product and Service Advantage in a smart, connected world.

 

We’re at the early stages of a fundamental transformation, marking what could be one of the most significant disruptions to the manufacturing industry since the Industrial Revolution. As one of the world’s largest and fastest-growing technology companies, PTC helps manufacturing leaders address these transformative forces to achieve and sustain product and service advantage.

 

PTC solutions for Computer Aided Design (CAD), Product Lifecycle Management (PLM), Application Lifecycle Management (ALM), Service Lifecycle Management (SLM), and Internet of Things (IoT) enable process transformation and deliver closed-loop lifecycle management for products and services that are increasingly smart and connected. Our solutions help you optimize the activities within individual functions of your organization, and align them across your entire enterprise—from engineering to supply chain and manufacturing, to sales and service.

 

Today, PTC works with more than 28,000 businesses around the world to help them create, operate, and service products in rapidly-evolving, globally distributed manufacturing industries, including industrial equipment, automotive, high tech and electronics, aerospace and defense, retail, consumer, and medical devices.