上海招聘

MAJOR FUNCTION 主要功能 :

The team leader’s main function is to promote and ensure guest satisfaction, achieved through his/her ability to develop and maintain a strong team environment, placing emphasis on associate satisfaction and delivery of prompt, courteous service. The team leader is accountable for sales and profit in his/her area.
领班的主要工作是取保客人的满意，通过他（她）的能力成功地发展和维持一个强健的服务队伍，强调员工的满意从而提供及时的有礼貌的服务。领班在他的工作区域对他的销售额和盈利负责。

MAJOR RESPONSIBILITIES 责任概要 :

1. Assume responsibility of daily operations in assigned outlet to ensure a smooth running, profitable operation within the framework of the hotel.
负责分配每天部门的工作安排以确保工作持续进行，成为酒店的框架很好的运行。
2. Actively support the Quality Improvement Process.
积极的支持优良的改进。
3. Assist in working toward positive financial results.
帮助部门达到财政要求。
4. Assist in ensuring that scheduling functions are performed accurately and on a timely basis.
取保安排的工作可以准确并按时的完成。
5. Assist in maintaining a highly motivated and well-trained staff.
很好的培训员工使他们工作积极。

SPECIFIC DUTIES 工作任务 :

OPERATIONS
运作
1. Open and close shift in accordance with the manager checklist.
依照经理的核对清单开始和结束班次。
2. Initiate aggressive guest interaction through seeking and soliciting feedback from guests.
通过客人的反馈知道客人的需要。
3. Train, maintain and enforce all Marriott service standards in the outlet.
参加培训并在部门实施所有万豪的服务标准。
4. Enforce the Marriott standardized drink recipe and presentation guidelines to ensure consistent quality beverage to our guests in accordance with the Marriott Bar Guide.
执行万豪饮料制作要求从而确保向客人提供优质的饮料。
5. Properly execute revenue and check control procedures on shift.
很好的执行收入和买单的管理制度。
6. Handle daily associate relations (i.e. scheduling, time adjustments).
处理每天员工的关系（改班表和调节时间）。
7. Maintain a safe & sanitary work environment for all associate & guests.
为员工和客人维持一个安全、卫生的工作环境。
8. Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, and checks).
聚集所有的工具例如班表，座位安排，预定和买单来持续工作。
9. Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.
寻找好的方法去解决例如电话，最后一刻的预定或其他每天所发生的问题。
10. Conduct taste panels and menu classes on a daily basis for restaurant.
执行每天餐厅的试菜并为员工进行菜单的培训。
11. Be on the floor during the shift and assist servers or hostess to ensure guests are satisfied.
工作时间在餐厅里和服务员、迎宾确保客人是满意的。
12. Ensure that only a quality product is served.
保证只有优良的产品才能服务给客人。
13. Ensure all side work is done on a daily basis.
保证每天安排好所有的后场工作。
14. Maintain proper associate uniform standards.
维持专有的员工制服要求。
15. Manage an effective repair and maintenance program through the use of work orders, inspections, etc.
通过检查和开工程单维持有效的修理和维修。
16. Understand & teach empowerment principles to ensure guest satisfaction.
正确的授权来确保客人满意。
17. Exercise station rotation to ensure stations are distributed fairly.
改变员工服务区域而确保区域分布的公平。
18. Be aware of all Marriott Guest Incentive programs and the correct accounting procedures pertaining to them.
知道客人来我们酒店我们可以得到的提成，并正确知道客人买单时用卡打折的程序。
19. Above all, to lead by example through a “hands on” approach to motivate our associates to excel.
特别是，作为一个典范来驱使员工获得突出。

HUMAN RESOURCES
人力资源
1. Implement an effective training program for new and current associates using use records, menus, and appropriate reference manuals.
借助菜单和参考资料为新来的员工执行一个有效的培训计划。
2. Encourage problem solving by associates through proper training and empowerment.
通过培训和授权教员工如何处理问题。
3. Establish effective communication with associates to gain their trust and respect.
与员工建立良好的沟通从而取得他们的信任和尊敬。
4. Maintain fair and consistent counselling and/or disciplinary procedures in accordance with Marriott’s Guarantee of Fair Treatment Policy.
执行万豪公平原则对员工奖励和处罚时一视同仁。
ADMINISTRATIVE
行政管理
1. Communicate directly and/or through the use of the logbook to next shift supervisor or manager.
通过留言本与下一个班次的主管或经理直接沟通。
2. Identify and recommend incentive programs, new ideas, and methods of operation.
认同并推荐有刺激性的计划，新的主意和经营的方法。
3. Promote positive inter-department relations.
与其他部门保持良好关系。
4. Perform any reasonable request made of management which is not life threatening or against the law.
履行管理者分配下来的合理的要求，此要求不会威胁到生命和触犯法律。



JOB SPECIFICATION职位要求 :

Profile of Competency
工作能力: ˙Minimum of two years of food service or related hospitality management experience.
两年以上餐饮服务或相关的管理经验。
˙Demonstrated leadership qualities.
良好的领导能力。
˙Demonstrated strong work ethic.
良好的工作伦理标准。
Language 语言能力: ˙Demonstrated strong hospitality and communication skills. English proficiency is a plus.
良好的沟通技能，此外英语熟练。
Education 教育: ˙Minimum Vocational School
职业学校以上。
Job License
资格 / 等级证: ˙N/A

上海明天广场JW万豪酒店是万豪国际集团旗下的奢华品牌。
Top Employers Institute杰出雇主调研机构正式颁发“中国杰出雇主2016”认证，万豪中国再获殊荣。这是万豪中国连续第五年蝉联这一称号。

marriott is an equal employer committed to employing a diverse workforce.
万豪国际集团包容多元化文化背景，承诺给每一个雇员一个平等的工作机会。

酒店地处繁华商业中心，信步即达多处着名休闲景点。旨在以其先进的设计理念，豪华的装饰设备，为每位商务客人及旅游者提供至善至美的服务。六十层高的明天广场，是由342间豪华客房的jw万豪酒店，及裙楼内20,000平方米的商业中心组成。作为浦西最高的酒店之一，明天广场已经成为上海及周边城市瞩目的地标性建筑。

上海明天广场紧邻人民公园，人民广场，以其无与伦比的优越地理位置，使客人尽享高架桥及地铁的便利交通。

酒店共有豪华客房342间，位于明天广场41层至59层，每个房间都可从不同角度享受城市美景。行政楼层位于酒店59楼，除可一览城市美景外，客人还可在此享受早餐，全天候精美茶点和晚间鸡尾酒，并可使用位于酒店60层，被吉尼斯世界纪录评为“世界最高“的图书馆。

38楼至40楼的每间餐厅及酒廊为客人提供丰富的饮食、娱乐之选，并可同时俯瞰全城美景。位于酒店7楼的“泳池畔”风格简洁而时尚 - 室内游泳池在美丽玻璃房内，四季恒温，而又充分享受阳光温暖。室外空间休闲放松，同时可一览人民公园绿景。