上海招聘

Purpose
The degree of an IKEA store’s operational success largely depends on the speed, accuracy and service provided at the check-out area. A lasting positive impression is made by well-managed checkouts manned with knowledgeable, friendly and helpful cashiers who work together with customers.
The Cashier Team Leader has the responsibility to support Cash Service manager actively creating the conditions for a successful shopping experience through securing the highest possible level of customer service in the areas of responsibility.

Mandate
The Cashier Team Leader has the responsibility to actively create the conditions for a successful shopping experience through securing the highest possible level of customer service in the areas of responsibility.
The Cashier Team Leader reports to cash service manager directly.
The Cashier Team Leader has human resource responsibility for his/her people and to supervise, develop and inspire his/her team.
Main Responsibilities and Duties
Secure last positive impression for our customers
- Be aware and emphasis that the Check Out area is the last stop for the majority of the visitors & customer.
- To secure a good waiting time and follow up system in the checkouts area to support an efficient service to visitors/customers

Department management
- Operate the department according to systems, methods and guidelines stated in IKEA Concept Documentation by having a high knowledge about IKEA Manuals and Rules & Guidelines.
- Safety and security

People Development
- Coach and build up IKEA competence through providing direction, creating motivation and building trust
- Have the ability to create an environment where the IKEA values are a strong and living reality that embraces the diversity of co-workers and visitors
- Bring out the best in co-workers and attract, develop and inspire the organization. Securing that each individual is motivated in terms of:
- satisfying their own needs
- contributing to the performance of the area of responsibility
- contributing to a climate of trust in the area of responsibility

Knowledge
- Have a minimum of 1-2 years retail service or customer service experiences
- Have a minimum of 2-3 years high volume or multi-unit retail or service operation experiences
- Having experience with cash service or financial areas is a prefer

Motivation
- Give customers good last impression.
- Continuously improve customer shopping experience.
- Develop people

Capability
- Customer oriented & Business minded
- Good at reflecting &using IKEA concept in daily job
- Open, honest, humble, energetic &hard working
- Flexible, willing to make difference
- High teamwork spirit, delegating and willing to develop others
- With positive working attitude & able to work under pressure

宜家家居，成立于1943年, 是一家来自瑞典的全球大家具及家居用品跨国公司。
目前在上海共有三家商场，宜家北蔡商场于2011年6月23日开业，是宜家集团在上海成立的第二家零售商场。我们的目标是使顾客任何时候光临宜家时，都能享受到周到、友好、热情的购物体验。
我们的员工之所以喜欢在宜家工作，是因为：
我们受到了鼓舞！
能随时享受团队工作的乐趣！
能时刻在你的工作岗位上学习！
拥有一个灵活多样的职业规划！
在宜家犯错是被允许的！
一个“家庭友好型”的环境！
每日健康营养的员工餐！
另外，我们还为全职员工提供：
一年15天的带薪年假，补充养老保险，商业医疗保险，年度体检，瑜伽&乒乓等健康活动，节假日小礼物，工会旅游，营养丰富的员工餐等。

欲了解更多招聘信息，请登录www.ikea.cn/jobs（选择上海北蔡）
或参看商场一楼出口处招聘信息板电子简历请投往：SHBC.HR@ikea.com