Procurement Senior Processor(职位编号：200209488)
埃森哲（中国）有限公司
- 公司性质：外资(欧美)
- 公司行业：计算机服务(系统、数据服务、维修)
职位信息
- 发布日期：2014-07-24
- 工作地点：大连
- 招聘人数：若干
- 职位类别：咨询/顾问
职位描述
If you join Accenture you can make great ideas happen for some of the world's most dynamic companies. With broad global resources and deep technical know-how, we collaborate with clients to cultivate ideas and deliver results. Choose a career at Accenture and enjoy an innovative environment where challenging and interesting work is part of daily life.
Accenture's Services workforce is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, help desk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.
Objectives of Role
Respond to employee and vendor inquiries regarding Buy Center and Procurement Tool related topics while achieving SLA metrics in a controlled manner.
Process requisition and contract related transactions while achieving SLA metrics in a controlled manner.
Process catalog maintenance requests while achieving SLA metrics in a controlled manner.
Escalate issues where desk procedures are unclear in a timely manner.
Recommend process or documentation improvements.
Provide timely status and feedback to the management team.
Main Accountabilities
Operational Responsibilities
Customer Care
Handle all incoming helpdesk calls from the Client business and suppliers of a procurement system nature, being the prime contact for customer enquiries. Enquiries will include system issues requiring walkthroughs of the system
Field incoming calls and document all issues, resolution & follow-up actions
Provide consistent support to all customers
Initiate follow-up calls
Manage all incidents opened by the Customer Service Desk for end to end customer experience
Coordinate with Level 2 teams for incident resolution
Escalate customer issues as required to Supervisor
Recommend updates to procedures and user guide to team lead
Escalate any vendor disputes
Requisition Validation
Handle all assigned requisitions for validation of purchasing classification code, General Ledger account code, item description, contract need and preferred vendor.
Update purchasing classification or General Ledger account code when needed according to the guidelines in the provided desk procedures.
Reject requisitions where item descriptions are unclear.
Approve requisitions.
Escalate requisition issues to Supervisor when needed in a timely manner.
Recommend updates to procedures and user guide to team lead.
Contract Support
Determine if a contract is required according to provided desk procedures
Select and populate appropriate contract templates.
Route and track contracts through the signature process.
Upload contracts into contract database.
Purchase Order Inquiry
Provide investigative support to the Accounts Payable for match issue resolution issues.
Respond to PO status inquiries from employees.
General
Skilled use
Accenture's Services workforce is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, help desk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.
Objectives of Role
Respond to employee and vendor inquiries regarding Buy Center and Procurement Tool related topics while achieving SLA metrics in a controlled manner.
Process requisition and contract related transactions while achieving SLA metrics in a controlled manner.
Process catalog maintenance requests while achieving SLA metrics in a controlled manner.
Escalate issues where desk procedures are unclear in a timely manner.
Recommend process or documentation improvements.
Provide timely status and feedback to the management team.
Main Accountabilities
Operational Responsibilities
Customer Care
Handle all incoming helpdesk calls from the Client business and suppliers of a procurement system nature, being the prime contact for customer enquiries. Enquiries will include system issues requiring walkthroughs of the system
Field incoming calls and document all issues, resolution & follow-up actions
Provide consistent support to all customers
Initiate follow-up calls
Manage all incidents opened by the Customer Service Desk for end to end customer experience
Coordinate with Level 2 teams for incident resolution
Escalate customer issues as required to Supervisor
Recommend updates to procedures and user guide to team lead
Escalate any vendor disputes
Requisition Validation
Handle all assigned requisitions for validation of purchasing classification code, General Ledger account code, item description, contract need and preferred vendor.
Update purchasing classification or General Ledger account code when needed according to the guidelines in the provided desk procedures.
Reject requisitions where item descriptions are unclear.
Approve requisitions.
Escalate requisition issues to Supervisor when needed in a timely manner.
Recommend updates to procedures and user guide to team lead.
Contract Support
Determine if a contract is required according to provided desk procedures
Select and populate appropriate contract templates.
Route and track contracts through the signature process.
Upload contracts into contract database.
Purchase Order Inquiry
Provide investigative support to the Accounts Payable for match issue resolution issues.
Respond to PO status inquiries from employees.
General
Skilled use
公司介绍
埃森哲（中国）有限公司诚聘
联系方式
- Email：yin.zhijie@accenture.com
- 公司地址：启迪大厦