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Job Title: Premier Support Sales Representative (Asia Pacific Renewal Centre)


Primary Focus:

The Premier Support Sales Representative (PSSR) is responsible for ensuring the achievement of KPI targets for Premier Support renewal (HW and SW) in their assigned territory.

Distinguishing Characteristics:

Successful PSSR will be highly focused on performing the Premier Support renewal activities from data cleaning activities, quoting, answering customers’ emails, performing outbound calls using customer language and respective customer business hours. A renewal rep will be measured on several productivity metrics including on-time renewal, forecast accuracy, cancellation and past due rates. The sales rep must adapt and acquire new skills quickly, and effectively manage multiple tasks and priorities in their assigned territories. In addition, successful candidates should be able to articulate and advise customers on the values of Oracle Support services, accurately describe product and service offerings and entitlements, electronic systems options, practices, policies and procedures.

Job Descriptions :

? Accountable for timely support renewals for customers in assigned territory
? Educates customers on benefits and values of Oracle Support and associated contractual implications
? Responsible for meeting productivity requirements on outbound calls for renewals, email answering time
? Manages exceptions for customers with issues that may delay or inhibit renewals
? Respect the renewals timelines and procedures in order to meet the booking forecast and the other renewals KPI's.
? Ensure implementation of automation, ie. Online and Micro Renewal

Technical Knowledge and Skills :

? Good command of English
? Understands the business use of Oracle products, services and future directions
? Demonstrated proficiency with e-mail, computers, Word, Excel and Internet. Ability to handle inquiries or objections from customers over the phone. Ability to work under strict procedures and timelines and compliance.
? Availability to align their working schedule to the customer business hours.
? Highly adaptive and willing to learn

Qualifications :
? Bachelor degree in any major preferred or equivalent
? At least 4 years experience in customer service, sales or equivalent industry

Oracle (NYSE: ORCL) was established in 1977 and is headquartered in Redwood Shores, California, USA. Oracle, a global provider of enterprise cloud computing, is empowering businesses of all sizes on their journey of digital transformation. The Oracle Cloud offers a complete suite of integrated applications for Sales, Service, Marketing, Human Resources, Finance, Supply Chain and Manufacturing, plus Highly-Automated and Secure Generation 2 Infrastructure featuring the Oracle Autonomous Database.
Oracle entered China in the 1980s with its first office in Beijing. Today, Oracle has a presence in almost every province, autonomous region and municipality with 22 branch offices, five research and development centers, an extensive Oracle Partner Network as well as various community projects. In China, Oracle has more than 25,000 customers, 1,500 partners, and over 5,000 employees. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com or www.oracle.com/cn
甲骨文公司(NYSE：ORCL)创立于1977年，总部位于美国加利福尼亚州红木城。甲骨文是一家全球性的企业云服务提供商，致力于赋能各种规模的企业的数字化转型之旅。Oracle云在销售、服务、市场营销、人力资源、财务、供应链和制造领域提供全面的集成应用，及基于Oracle自治数据库打造的具有高度自治能力和安全性的第二代基础设施。
二十世纪八十年代，甲骨文进入中国市场，在北京设立了首家中国办事处。而今，甲骨文的业务已几近覆盖中国所有的省、自治区与直辖市——我们在中国建立了22个分支机构、5个研发中心、规模庞大且弥足珍贵的合作伙伴网络，开展了多种多样的社区计划。在中国，甲骨文拥有超过2.5万家客户、1500家合作伙伴和超过5000名员工。如需了解更多关于甲骨文公司的信息，请访问：www.oracle.com或www.oracle.com/cn