Ship Supervisor, PAO 控舱主管
意大利歌诗达邮轮有限公司上海代表处
- 公司规模：少于50人
- 公司性质：外企代表处
- 公司行业：酒店/旅游
职位信息
- 发布日期：2012-08-08
- 工作地点：上海-卢湾区
- 招聘人数：1
- 工作经验：二年以上
- 学历要求：本科
- 语言要求：英语熟练
- 职位类别：预定部主管 行程管理/操作
职位描述
Institutional Aim
To maximize the revenue and occupancy through inventory management
Main activities / responsibilities
- Manage group space, option date, cabin allocations, check price set ups
- Manage internal bookings, such as working cabins for technicians/ staff, Family and Friend cabins, guarantee cabins
- Make sure the total number of passengers is within the ship limit
- Support call center daily activities related to inventory
- Regular group option reviews and report to superior for any delays/extensions
- Manage single use and special items in each departure
- Monitor the booking activities everyday for revenue accuracy
- Alert any deviations and potential revenue risks in the operations to the superior
Job Specification
- University / Diploma with minimum 2 year managerial experience preferred in 5 star hotel reservations / accounting / inventory control field
- Proficient in English and Chinese
- Proficient in Excel, Word, and overall strong knowledge of systems and logic mind
- Strong analytical skills
- Strong interpersonal skills and a good team player, conscientious, meticulous and highly organized
职位目标：
通过对舱位的控制和管理实现入住率和收益的最大化
日常工作/职责：
- 管理团队订舱，预留航次日期，舱位分配，确认舱位价格
- 管理公司内部的舱位预定，如：技师/员工的舱位预定、员工家属亲友的舱位预定及预留舱位预定等；
- 确保乘客总数不超过邮轮总载客量；
- 支持呼叫中心的日常工作；
- 定期检查团队预定情况，及时向主管汇报客人延期/延住的动向；
- 管理每次出港邮轮上的舱房单人入住率和其他特殊项目；
- 监控舱位预定情况以确保数据的准确性；
- 及时向主管汇报任何数据的偏差或潜在的收益损失；
职位要求：
- 大学本科/专科毕业，两年以上五星级酒店预定部门/财务部门/控房部门管理工作经验；
- 中文、英语流利；
- 熟练使用办公软件，如Word、Excel等；逻辑思维能力强；
- 具有很强的数据分析能力；
- 沟通能力强、团队合作能力强、认真负责、细致认真、条理分明；
公司介绍
With revenues of 3.1 billion euros and 2.3 million total Guests in 2011, Costa Crociere S.p.A. is the largest Italian travel group and Europe’s n.1 cruise company, comprising the brands Costa Cruises, AIDA Cruises and Iberocruceros. The Group is headquartered in Genoa.
Costa Crociere S.p.A has Europe’s largest fleet: 27 ships with total Guest capacity of around 68,000. The ships in service for Costa Cruises and AIDA Cruises fly the Italian flag, while those operating for Iberocruceros fly the Portuguese flag. The Group’s ships are deployed in the Mediterranean, Northern Europe, the Baltic Sea, the Caribbean, Central America, South America, the United Arab Emirates, the Far East, the Red Sea, Round the World cruises and Grand Cruises. Costa Crociere S.p.A. is a member of Carnival Corporation & plc, the world’s largest cruise operator. 4 more new ships are set to enter service for the Group by 2016. By virtue of these further addition and based on the current size of the fleet, the number of fleet members will reach the 31 ships in 2016. In order to bring about this growth, back in 2000 the Costa Crociere Group launched a 11 billion euro fleet expansion program which is due for completion in 2016.
Costa Cruises is Europe’s no.1 cruise company, in terms of both the size of the fleet and the total number of Guests carried, with more than 60 years of maritime passenger service experience. Costa Cruises is also the first large international cruise company authorized to operate in the Chinese market and depart from the country’s ports.
Costa Cruises has the largest fleet on the continent: 15 ships with a capacity of about 41,000 total Guests. Another new ship is on order, with delivery in October 2014. Costa fleet will reach 16 ships and a capacity of about 46,000 total Guests.
Each year Costa’s ships offer the chance to visit some 250 separate destinations with and over 130 different itineraries. Excursions available are a total of over 2,200, of which around 300 eco-tourism excursions, comprising visits to parks, oases and nature reserves, with programs that minimize the impact on the ecosystem and create economic opportunities for the local communities
Costa Cruises is RINA certified with the B.E.S.T. 4 (Business Excellence Sustainable Task), an integrated system of voluntary certification of corporate compliance with the highest international standards involving:
social accountability (SA 8000, issued in 2008, thanks to the first voluntary pilot program in the
maritime industry).
environment (UNI EN ISO 14001, issued in 2004),
safety (OHSAS 18001, issued in 2007)
quality (UNI EN ISO 9001, issued in 2008).
Costa Cruises is also the first company in the world that was awarded by RINA with the voluntary “Green Star” notation for the whole fleet. The assignment of the Green Star means that RINA has certified that all Costa’s vessels are operated in an environmentally responsible manner and help protect the air and sea in the areas where they sail. The Green Star notation is based on the highest environmental protection standards for the prevention of pollution of the marine environment and it is actually stricter than the prevailing provisions of the international MARPOL convention.
Costa Cruises is an international company, headquartered in Genoa, with offices in 14 different nations including Italy: Genoa, Paris, Madrid, Barcelona, Hamburg, Linz, Zurich, Brussels, Lisbon, Miami, Buenos Aires, Sao Paulo, Rio de Janeiro, Manila, La Romana (Dominican Republic), Hong Kong, Shanghai.
The Company can count on its young and international staff: 80% of its more than 19,000 employees – 18,000 on board and 1,000 shoreside – are under 40 and they come from 70 different countries.
Costa Cruises currently has 9 training schools located all over the world. In 2011 Costa training schools provided 765,000 hours of training to 111,000 attendees. They are based in: Genoa headquarters, Almere (Netherlands), which is a maritime training center for officers, Brazil, Vietnam, Philippines, India, Peru, Indonesia, China. They are run directly or as joint ventures with leading local universities. Furthermore the Company also has a team of mobile instructors, ready to guarantee Costa training in Chile, Argentina, Guatemala, South Korea, Thailandia, and a training center on each ship of its fleet.
In 2011 the customer satisfaction results showed that 98% of Guests were satisfied.
Costa Cruises works with about 80,000 travel agencies all over the world.
In 2000 Costa Cruises embarked on a fleet expansion program entailing an investment of about 6 billion euros over 14 years for 16 ships.
Costa Crociere S.p.A has Europe’s largest fleet: 27 ships with total Guest capacity of around 68,000. The ships in service for Costa Cruises and AIDA Cruises fly the Italian flag, while those operating for Iberocruceros fly the Portuguese flag. The Group’s ships are deployed in the Mediterranean, Northern Europe, the Baltic Sea, the Caribbean, Central America, South America, the United Arab Emirates, the Far East, the Red Sea, Round the World cruises and Grand Cruises. Costa Crociere S.p.A. is a member of Carnival Corporation & plc, the world’s largest cruise operator. 4 more new ships are set to enter service for the Group by 2016. By virtue of these further addition and based on the current size of the fleet, the number of fleet members will reach the 31 ships in 2016. In order to bring about this growth, back in 2000 the Costa Crociere Group launched a 11 billion euro fleet expansion program which is due for completion in 2016.
Costa Cruises is Europe’s no.1 cruise company, in terms of both the size of the fleet and the total number of Guests carried, with more than 60 years of maritime passenger service experience. Costa Cruises is also the first large international cruise company authorized to operate in the Chinese market and depart from the country’s ports.
Costa Cruises has the largest fleet on the continent: 15 ships with a capacity of about 41,000 total Guests. Another new ship is on order, with delivery in October 2014. Costa fleet will reach 16 ships and a capacity of about 46,000 total Guests.
Each year Costa’s ships offer the chance to visit some 250 separate destinations with and over 130 different itineraries. Excursions available are a total of over 2,200, of which around 300 eco-tourism excursions, comprising visits to parks, oases and nature reserves, with programs that minimize the impact on the ecosystem and create economic opportunities for the local communities
Costa Cruises is RINA certified with the B.E.S.T. 4 (Business Excellence Sustainable Task), an integrated system of voluntary certification of corporate compliance with the highest international standards involving:
social accountability (SA 8000, issued in 2008, thanks to the first voluntary pilot program in the
maritime industry).
environment (UNI EN ISO 14001, issued in 2004),
safety (OHSAS 18001, issued in 2007)
quality (UNI EN ISO 9001, issued in 2008).
Costa Cruises is also the first company in the world that was awarded by RINA with the voluntary “Green Star” notation for the whole fleet. The assignment of the Green Star means that RINA has certified that all Costa’s vessels are operated in an environmentally responsible manner and help protect the air and sea in the areas where they sail. The Green Star notation is based on the highest environmental protection standards for the prevention of pollution of the marine environment and it is actually stricter than the prevailing provisions of the international MARPOL convention.
Costa Cruises is an international company, headquartered in Genoa, with offices in 14 different nations including Italy: Genoa, Paris, Madrid, Barcelona, Hamburg, Linz, Zurich, Brussels, Lisbon, Miami, Buenos Aires, Sao Paulo, Rio de Janeiro, Manila, La Romana (Dominican Republic), Hong Kong, Shanghai.
The Company can count on its young and international staff: 80% of its more than 19,000 employees – 18,000 on board and 1,000 shoreside – are under 40 and they come from 70 different countries.
Costa Cruises currently has 9 training schools located all over the world. In 2011 Costa training schools provided 765,000 hours of training to 111,000 attendees. They are based in: Genoa headquarters, Almere (Netherlands), which is a maritime training center for officers, Brazil, Vietnam, Philippines, India, Peru, Indonesia, China. They are run directly or as joint ventures with leading local universities. Furthermore the Company also has a team of mobile instructors, ready to guarantee Costa training in Chile, Argentina, Guatemala, South Korea, Thailandia, and a training center on each ship of its fleet.
In 2011 the customer satisfaction results showed that 98% of Guests were satisfied.
Costa Cruises works with about 80,000 travel agencies all over the world.
In 2000 Costa Cruises embarked on a fleet expansion program entailing an investment of about 6 billion euros over 14 years for 16 ships.