上海招聘

Associate Manager, Scheduling, Workforce Management

Shanghai Disney Resort

Shanghai Disney Resort is seeking exceptional talent to lead a staff and be responsible for Shanghai Disney Resort (SDHR) operational workforce management process development and ongoing sustainment for scheduling & pay practices. Associate Manager will directly manage a team, coordinate with key internal and external business partners on scheduling & time related needs and lead day-to-day operation.

This position reports to the Workforce Manager, Workforce Management, Shanghai Disney Resort.

Responsibilities include:

· Leads, inspire and motivate a team of schedulers and time administration clerks that are responsible for SHDR operational workforce management team responsible for scheduling and payment of front-line SHDR Cast Members

· Demonstrate independent decision making skills to effectively manage a business and lead a team

· Provide direction to scheduling and time teams to ensure production of frontline schedules, maintenance duties are accomplished with financial efficiency. In addition, ensure consistent application of time and administration standards and compliance policies

· Lead team in completion of high volume of work streams ensuring consistent standards, agreements and policies are applied

· Drive long term process improvement and champion change management efforts

· Address system or process issues and create solutions using various sources

· Regularly engage and influence area managers, operating managers, executives to drive support

· Collaborates to meet business objectives while enabling delivery of exceptional client service to operating leaders, partner organizations, and all front-line cast members

· Support and advance workforce management strategies

· Utilize performance and other relevant metrics (KPIs) to measure success and drive continuous improvement

Required Qualifications:

· Bachelor's degree or equivalent in fields human resources and/ or business operation processes

· Minimum of 1-2 years in a key leadership role with responsibilities for leading and developing a successful and high performing team

· Experience and ability in handling confidential and politically sensitive information discretely and appropriately

· Familiarity with automated scheduling and time recording systems

· Accept periodic direction and understand when to seek information and assistance from leader

· Fluent in Mandarin and English

· Provide coaching to leaders regarding accurate time entry, record card entry and WM owned policies

· Ability to form creative solutions to solve difficult, complex problems

Desired Qualifications

· Ability to work in a complex and diverse major business unit of a multi-national company

· Demonstrated ability to manage conflict resolution

· Strong organizational and time management skills

作为全球家庭娱乐业的领军企业之一，上海迪士尼度假区为我们的游客带来独具一格的服务和珍藏一生的记忆。加入我们，在这个充满奇幻、想像、创意和探险的全新世界里，为每年数以百万的度假区游客创造欢乐。无论您的迪士尼旅程走向台前还是幕后，您都拥有无限机遇。
As one of the worldwide leaders in family entertainment, Shanghai Disney Resort delivers legendary service and a lifetime of memories for our guests. Joining us in a new world of fantasy, imagination, creativity and adventure involves creating happiness for the millions of guests who visit our Resort each year. Whether your career journey here is onstage or backstage, there are almost unlimited opportunities for growth and personal development at Shanghai Disney.
我们采取积极负责的方法与行动创造环境，以让我们能够尽可能地发挥我们的所长——那就是每一年为数百万来自全国和世界各地的游客打造神奇的游玩体验。作为对健康和安全承诺的一部分，我们要求所有新员工在入职前完成新冠疫苗的接种。
We are taking a responsible approach to creating environments that allow us to do what we do best – welcome and entertain millions of guests each year from across the country and around the world. As part of our commitment to health and safety, we require all newly-hired employees to be fully vaccinated against COVID-19 prior to their onboarding dates.