Korean Speaking Help Desk(职位编号：200167972)
埃森哲（中国）有限公司
- 公司性质：外资(欧美)
- 公司行业：计算机服务(系统、数据服务、维修)
职位信息
- 发布日期：2013-11-12
- 工作地点：大连
- 招聘人数：若干
- 职位类别：咨询/顾问
职位描述
Accenture Infrastructure Outsourcing Delivery Centre is Accenture global Unit within Infrastructure Outsourcing. Infrastructure Outsourcing Delivery Centre is responsible for all Technology Infrastructure services delivered to Accenture IT outsourcing clients as an Infrastructure Outsourcing business.
The service desk technologist is responsible for supporting the Help Desk Services organization to ensure services are delivered to meet customer business needs and expectations. Receives and responds to customer problems, issues, and requests. Ensures proper documentation, notification, escalation, and tracking and follow up of all incidents. Provides first level support for resolution of customer incidents. Combines demonstrated technical skills with exceptional customer service in daily responsibilities. Job is performed with general supervision
Position Responsibilities
Receives and logs customer problem/request/issues and ensures proper documentation.
Performs initial level of problem identification and attempts to resolve when appropriate; otherwise,
documents all troubleshooting efforts in problem ticket and makes prompt notification to responsible party for resolution in order to minimize the amount of time taken to resolve customer issues.
Assists with monitoring and tracking incidents to ensure issue resolution within the customer Service Level Agreement.
Performs incident notification and escalation to ensure problems/request/issues are communicated effectively and receiving proper management attention.
Performs follow up on all incidents with customer to ensure customer satisfaction.
Develops and maintains knowledge of the problem tracking software and database (Remedy).
Develops and maintains knowledge of customer and customer specifi
The service desk technologist is responsible for supporting the Help Desk Services organization to ensure services are delivered to meet customer business needs and expectations. Receives and responds to customer problems, issues, and requests. Ensures proper documentation, notification, escalation, and tracking and follow up of all incidents. Provides first level support for resolution of customer incidents. Combines demonstrated technical skills with exceptional customer service in daily responsibilities. Job is performed with general supervision
Position Responsibilities
Receives and logs customer problem/request/issues and ensures proper documentation.
Performs initial level of problem identification and attempts to resolve when appropriate; otherwise,
documents all troubleshooting efforts in problem ticket and makes prompt notification to responsible party for resolution in order to minimize the amount of time taken to resolve customer issues.
Assists with monitoring and tracking incidents to ensure issue resolution within the customer Service Level Agreement.
Performs incident notification and escalation to ensure problems/request/issues are communicated effectively and receiving proper management attention.
Performs follow up on all incidents with customer to ensure customer satisfaction.
Develops and maintains knowledge of the problem tracking software and database (Remedy).
Develops and maintains knowledge of customer and customer specifi
公司介绍
埃森哲（中国）有限公司诚聘
联系方式
- Email：yin.zhijie@accenture.com
- 公司地址：启迪大厦