上海招聘

If you join Accenture you can make great ideas happen for some of the world's most dynamic companies. With broad global resources and deep technical know-how, we collaborate with clients to cultivate ideas and deliver results. Choose a career at Accenture and enjoy an innovative environment where challenging and interesting work is part of daily life.

Accenture's Services workforce is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, help desk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.

Objectives of Role

Main Accountabilities
Operational Responsibilities
Customer Care

• Handle all incoming helpdesk calls from the Client business and suppliers of a procurement system nature, being the prime contact for customer enquiries. Enquiries will include system issues requiring walkthroughs of the system
• Field incoming calls and document all issues, resolution & follow-up actions
• Provide consistent support to all customers
• Initiate follow-up calls
• Manage all incidents opened by the Customer Service Desk for end to end customer experience
• Coordinate with Level 2 teams for incident resolution
• Escalate customer issues as required to Supervisor
• Recommend updates to procedures and user guide to team lead
• Escalate any vendor disputes
  

Requisition Validation

• Handle all assigned requisitions for validation of purchasing classification code, General Ledger account code, item description, contract need and preferred vendor.
• Update purchasing classification or General Ledger account code when needed according to the guidelines in the provided desk procedures.
• Reject requisitions where item descriptions are unclear.
• Approve requisitions.
• Escalate requisition issues to Supervisor when needed in a timely manner.
• Recommend updates to procedures and user guide to team lead.
  

Contract Support

• Determine if a contract is required according to provided desk procedures
• Select and populate appropriate contract templates.
• Route and track contracts through the signature process.
• Upload contracts into contract database.
  

Purchase Order Inquiry

• Provide investigative support to the Accounts Payable for match issue resolution issues.
• Respond to PO status inquiries from employees.
  

General

• Skilled use