上海招聘

Accenture's Services workforce is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, help desk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.

Objectives of Role

• To provide high quality customer service to employees and vendors in response to email, telephone or fax enquiries

• To process invoices and credit notes in line with tax guidelines, perform necessary checks prior to posting

• To complete reports as outsourced industry required
  

Main Accountabilities

Customer Service

• Provide a single contact to all the finance relate queries.

• Resolution of external and internal calls related to finance.

• Field incoming calls

• Action email enquiries

• Offer expedited solutions

• Initiate follow-up calls

• Document all issues, resolution & follow-up actions in Supportwork

• Identify repetitive queries

• Update procedures and user guide
  

Manage Close Process

• Ensure Close process is completed in an accurate and timely manner
• Perform high level review of both balance sheet for obvious errors, omissions or inconsistencies.
• Attest to accuracy of General Ledger. Sign off all reconciliations.
• Proactively communicate with the client on close related issues.
• Ensure Compliance with client Accounting policies.
• Support extended working hours during close and year end periods.
  

Oversee Stat. Compliance

• Manage the preparation of all compliance documentation as defined by client.
• Proactively engage with client on issues or potential issues concerning compliance requirements.
• Review all compliance documentation prior to submission to client for accuracy and completeness.
• Proactively assist in ensuring compliance with all statutory and statistical requirements in a geography.
• Provide on site tax audit support if required and agreed by both parties.
• Support audit of financial statements as required.
  

Other / Adhoc Requests

• Respond in a timely manner to Ad Hoc requests from client.
• Manage capacity or Service Level Agreement to ensure timely delivery of requests.
• Proactively make available spare capacity during the month to client for to utilize for Ad Hoc reporting.
  

Accountabilities

• Service Delivery: Ensure all targets and deadlines described in Service Level Agreement are met.
• Team Management: Create a strong and effective team motivated towards effective performance. Participate in recruitment and effectively manage successioin and turnover.
• Client Service: Create an environment where client needs are the priority. Build flexibility and adaptability into s