上海招聘

AREAS OF RESPONSIBILITY

·Maintain and support an enterprise SQL server database, CTI, IVR and Avaya PBX.
·Design, maintain and support an enterprise Active Directory environment.
·Develop and implement policies and procedures for the Helpdesk Team
·Work with vendors to determine solutions for our environment
·Troubleshoot hardware, software and network operating systems
·Develop and implement processes to perform system monitoring, verify the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs
·Verify that the Systems team performs to set service level thresholds on tickets
·Design and approve changes in the environment
·7x24 on-call with rotation

QUALIFICATIONS

·Bachelor degree in computer science, equivalent work experience.
·Minimum 6 years of networking experience in complex environments providing network design, operational support, hands-on implementation and configuration of network infrastructure.
·Hands-on experience with Microsoft Windows 2003 and 2008
·Hands-on experience with Linux and Unix variants (specifically RedHat/CentOS)
·Hands-on experience with Microsoft Exchange 2003 and 2008
·Hands-on experience with SQL server data in application of call certer
·General knowledge of TCP/IP networking
·Microsoft MSCE certification or equivalent experience
·Solid understanding of PCI certification
·Solid understanding of networking/distributed computing environment concepts
·Must have excellent written and verbal communication skills.
·Willing and able to work with a high level of urgency and professionalism.
·Ability to effectively deliver multiple concurrent projects, meeting tight customer driven deadlines.

职位申请（APPLY NOW)：
https://app.wblt.ccms.teleperformance.com/cgi-bin/employeeApplicationTPCN?source=external&location_ident=266 　　

所有合格申请者都将得到平等的录取评估，评估时将不会考虑以下因素：种族、肤色、宗教信仰、性别、性别认同或表现方式、性取向、国籍、种族、是否残疾、年龄或是否为退伍军人等。

Teleperformance是数字集成业务服务领域的全球领先集团，全球超过30万员工，是许多行业中***公司的战略合作伙伴。集团于2007年进入中国，是专业数字集成业务服务商，BPO服务商，及外包客服中心领域的专家；公司提供三个广泛的高价值解决方案系列：客户体验管理，后台服务和业务流程知识服务，通过TAP（Technology技术，Analytics分析，Process Excellence卓越流程）帮助企业更高效更智能的运营，提升业务成果。在客户体验管理服务方面，目前在中国运营了6个联络中心，分别在北京、西安、南宁、昆明、佛山以及上海，为各行各业的企业客户提供客服中心服务；可提供13种语言与方言服务（包括普通话，粤语，英语，法语，西班牙语，丹麦语，印尼语，日语，韩语，泰语和越南语等），覆盖15个垂直行业。