上海招聘

Key Responsibilities
? Continually monitor, test, and analyse the customer satisfaction
? Implement Customer Care Programme in line with PCN requirements
? Transfer quantitative and qualitative customer data into CRM recommendations (e.g. events or campaigns)
? Plan and assist local customer/prospect care campaigns
? Preparing market and target groups studies and surveys
? Work closely with all departments on customer loyalty incidents
? Implementation and maintenance of the Porsche CRM system (C@P) on dealership level.
? Check and monitor data quality of C@P; check usage of users.
? Provide campaign, activity and event reports based on data in C@P
? Pursue, encourage, comply and exceed all standards, procedures and guidelines by Porsche / Porsche China
? Regular monitoring, analysing and enhancing of all established work related processes according to Porsche / Porsche China regulations
? Attend all relevant trainings provided by Porsche China
? Report directly to the Marketing Manager/General Manager in daily business-related issues

Attributes
? At least 3 years working experience in the marketing/event area or in a similar position
? Bachelor degree preferred
? Excellent communication skills in Chinese, fluent English is required
? Understanding and imposing Porsche corporate philosophy, image and identity
? Be a representative ("ambassador") of the Porsche brand in all customer contacts and other aspects
? Enthusiasm for Porsche products and services
? Honest and reliable personality
? Well-groomed appearance
? Self-motivated
? Proven decision making ability
? Assertiveness & excellent organizational skills
? Empathy for customers
? Ability to work independently as well as in teams
? Works well under pressure
? Open minded attitude towards customers, prospects and trends
? Willing to learn and to adapt to change
? Proficient computer skills (MS office, Lotus Notes and Internet)

上海浦东保时捷中心于2010年7月营业,座落于浦东东方路上,毗邻美丽的浦东陆家嘴软件园。作为保时捷在中国的旗舰中心,上海浦东保时捷中心整合了超大规模豪华的展厅,并同时拥有11个维修工位的保时捷服务维修中心,整个专业团队竭诚为上海及周边地区所有客户提供保时捷全球***品质的服务。上海浦东保时捷中心随时迎接您的光临。如需更多咨询，请访问*******************************